Become Fees Arranged, submit your Promissory Note and/or opt-out of some incidental fees by April 24, 2024. Watch our How to Pay Your Tuition at UWaterloo video for helpful steps and instructions for becoming Fees Arranged.

Welcome to the Student Service Centre

Whether you are a new student stopping by to pick up your WatCard for the first time, a current student with questions about how to enrol in courses, or an alum requesting a duplicate diploma, we are here to help you. The Centre is your go-to place for many administrative and financial needs. If we don't know the answer to your question, we are happy to direct you to someone who can help.

Stop by and see us on the first floor of Needles Hall (NH), Ask our bot a question, send us an email, or reach out in one of the many ways you can contact us.

Service highlights:

  • Financial inquiries (e.g., OSAP, other provincial funding, awards and bursaries, scholarships, work-study, emergency loans, tuition fees, promissory notes, tax receipts, paying/removing holds, UHIP)
  • Official documents (e.g., transcripts, letter of enrolment, diplomas, CPP form)
  • Quest course enrolment (e.g., course overrides, course registration questions, transfer credits)
  • Record updates (e.g., name change, plan modification, residency changes) Note: You can also email these forms to
  • Service Canada (e.g.,  issuing and renewing SINs on select dates)
  • WatCard (e.g., pick up your WatCard, request replacement card, general inquiries etc.) 

  1. Mar. 25, 2024Updating your personal information for the start of term

    Spring term 2024 is about to start!

    The University recommends you review - and update if necessary - your personal information on file at the beginning of each term. The information below is available on your Quest account:

  2. Feb. 12, 2024Quest scheduled maintenance

    What is happening?  Quest will be unavailable for scheduled maintenance.

    When is this happening? 

    Sunday, February 25th, 2024, from 8am to 2:00pm

    Saturday, March 9th, 2024, from 6:45am to 1:00pm

    Saturday, April 6th, 2024, from 4:45am to 11:00am

    Sunday, April 7th, 2024, from 6:45am to 11:00am

    What is the impact?  During these times Quest will be down and unavailable.

  3. Jan. 24, 2024Winter 2024 OSAP confirmation of enrolment

    When will my winter 2024 OSAP funding issue?

    Student Awards & Financial Aid will confirm your enrolment electronically with the Ministry of Colleges and Universities. We start this process before the holiday break. Your OSAP funding will be applied to your student account and/or sent directly to you starting in early-January. This process will continue regularly throughout the term.

    What can I do to make sure I get my funding at the start of the term?

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