The Centre COVID-19 update

The Centre has reopened to in-person service. The Centre hours are Monday – Friday 8:30 a.m. to 4:30 p.m. The Centre is also open until 6:00 p.m. on Wednesday through email, or 519-888-4567, ext. 42268. 


The Centre

Located in Needles Hall South (NH), The Centre is your go-to place for many administrative, financial, and registrarial needs. 

  • Official documents (e.g., transcripts, letter of enrolments, diplomas)
  • Dropping off a form (e.g., name change, plan modification, CPP form, residency changes) 
    NOTE: Due to the COVID-19 pandemic, until further notice, email these forms to
  • Quest course enrolment (e.g., course overrides, course registration questions, transfer credits)
  • Financial inquires (e.g., OSAP, other provincial funding, awards and bursaries, scholarships, work-study, emergency loans, tuition fees, promissory notes, tax receipts, paying/removing holds, UHIP)
  • Questions of any kind!

Popular services


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Official transcript

proof of enrolment letter

Proof of enrolment letter

  1. Aug. 31, 2020The Centre reopens to in-person service

    The Centre has reopened to walk-in service starting today! The Centre can assist students with official documents, course enrolment, paying tuition, Promissory Notes, OSAP and financial aid, record updates, dropping off forms and more. The Centre hours are Monday – Friday 8:30 a.m. to 4:30 p.m. and open until 6:00 p.m. Wednesday through email, live chat, or 519-888-4567, ext. 42268.

  2. July 31, 2020Academic Readiness Bursary now available to students

    The new Academic Readiness Bursary provides assistance for students who are or will be registered in the fall 2020 term and who may incur costs related to studying remotely in the fall term, as a result of COVID-19. Applications must be received by September 30, 2020.

  3. May 12, 2020Spring 2020 Update

    Welcome back students to Waterloo's first ever fully online term!

    Although our doors remain closed for in person visits, we will be happy to serve you by phone and email: 519-888-4567, ext. 42268 and Official documents continue to be processed within 1-3 business days for mail and courier.

    We know that an online spring term is not what you had planned. That’s why we’ve brought the University community together to update your Current Students web page with everything you need to succeed, all in one convenient place.

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