Welcome to the Student Service Centre

Whether you are a new student stopping by to pick up your WatCard for the first time, a current student with questions about how to enrol in courses, or an alum requesting a duplicate diploma, we are here to help you. The Centre is your go-to place for many administrative and financial needs. If we don't know the answer to your question, we are happy to direct you to someone who can help.

Stop by and see us on the first floor of Needles Hall (NH), Ask our bot a question, send us an email, or reach out in one of the many ways you can contact us.

Service highlights:

• Financial inquiries (e.g., OSAP, other provincial funding, awards and bursaries, scholarships, work-study, emergency loans, tuition fees, promissory notes, tax receipts, paying/removing holds, UHIP)
• Official documents (e.g., transcripts, letter of enrolment, diplomas, CPP form)
• Quest course enrolment (e.g., course overrides, course registration questions, transfer credits)
• Record updates (e.g., name change, plan modification, residency changes) Note: You can also email these forms to askthecentre@uwaterloo.ca.
• Service Canada (e.g.,  issuing and renewing SINs on select dates)
• WatCard (e.g., pick up your WatCard, request replacement card, general inquiries etc.)