COVID-19 Update

The Centre is currently closed to walk-in visits. Connect with us by email, live chat, or at 519-888-4567, ext. 42268 so we can assist you. If you would like to schedule an in-person appointment, please call our office. Official documents continue to be processed for email, regular mail, and courier. 

Replacement diploma

We offer two options to order a replacement diploma if your original has been lost, damaged, or your legal name has changed:

  1. Using your University of Waterloo username and password, log in to our online e-commerce Replacement Diploma Request FormIf you are unable to log in to your account complete the Forgotten username and/or Forgotten password self-serve forms. If you are still unable to access your account connect with Service Desk to reset your password manually.
  2. If you do not have a previous University of Waterloo username and password, complete our Replacement Diploma Request Form (PDF). Submit the form by email to or by mail to The Centre, University of Waterloo, Needles Hall South, 200 University Ave West, Waterloo, ON N2L 3G1. Once you have submitted your form, please call our office at 519-888-4567, ext. 42268 to provide a credit card number. Cheques made payable to the University of Waterloo are also accepted.

The original copy of your diploma must be returned to our office for a replacement to be issued. If you have lost your diploma you must complete and submit the statutory declaration with your request. The Centre offers in-person Commissioner of Oaths services free of charge for those requiring the statutory declaration.

Replacement diploma requests are typically processed within five business days, plus delivery. 

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