Whether you're a new student, returning for another term, or preparing to graduate, The Centre is here to help you navigate your University of Waterloo experience.
Our Student Service Specialists can answer questions about admissions, records, enrolment, finances, official documents, WatCard, graduate studies, and more. If your question requires another campus office, we'll connect you with the right team and help you find the information you need.
By bringing together expertise from multiple student service areas, The Centre makes it easier to get answers without having to visit several offices.
What we can help with
You can come to The Centre for support with topics including:
- Admissions and next steps
- Course enrolment and records
- Tuition, payments, and refunds
- Scholarships, bursaries, and OSAP
- Official documents, including transcripts and letters
- WatCard services
- Graduate student services
- Quest support
- General questions about student services
If you're not sure where to start, start with us.
Questions we answer every day
Students regularly visit The Centre to ask questions like:
- When will my OSAP funding be released?
- How do I order an official transcript?
- How do I replace my WatCard?
- When can I enrol in classes?
- How do I update my student record?
- How do I pay my tuition fees?
- Can I order a replacement diploma?
- Where can I get a GO Transit student ID?
And if your question isn't on the list, ask us—we'll help you find the answer.