9:00AM - 4:00PM
The WatCard Office will re-open for in person service as of August 24, 2020.
To comply with capacity restrictions and reduce line ups, everyone is being asked to book an appointment.
Below are some of the most common questions that we are asked, but they may not answer all of your questions. If you have a question that is not answered below or if you just need a little more information you can contact WatCard directly.
Please note that researchers are required to bring their offer letter, while postdoctoral fellows must bring their offer letter or contract.
Replacement cards will only be issued to students that are currently enrolled.
At most dining locations operated by University of Waterloo Food Services.
For an extensive list of all food service locations as well as detailed information about all of the services they provide we recommend you visit UW Food Services.
Any meal plan money remaining on the card at the end of the semester will become transfer meal plan money and will remain on your card for as long as you are a registered student. Meal plan money will not become flex dollars at any point and can only be used to make purchases at food service locations on campus.
Your meal plan discount only applies during the term in which it was purchased for. However, if you purchase a meal plan during a subsequent term, any meal plan money that has carried forward from a previous term will receive your current applicable discount. Any meal plan funds carried forward from a previous term lose their HST exemption.
The WatCard office can only make meal plan changes during the term in which the meal plan is purchased. In order to add, remove, or change a meal plan you must come into our service counter inside in the Student life Centre.
Meal plan changes for mandatory meal plans can be made prior to the start of the term by logging into the Housing and Residences welcome HoME page with your Quest credentials.
Meal plan changes can only be done by the WatCard office during the start of the term for which the meal plan was purchased.
You will know when your meal plan has been refunded because it will show under Account Summary on your Quest account.
After we receive your request the meal plan funds will be removed from your WatCard. Meal plan refunds will appear on your Quest account in three to five business days and will be net against any money owing to the University.
For specific details on when and how account balances will be refunded please refer to Student Financial Services refunds information page.
The WatCard can only be used by students who pay the UPASS fee. The UPASS fee is included in incidental fees for full-time undergraduate and full-time graduate students. This fee allows eligible card holders to ride Grand River Transit (GRT) buses by presenting the card when boarding the bus, as well as ION trains by tapping the card on fare terminals on the ION platforms.
This card will not work as a bus pass for GO buses or any other bus or transport not operated by the GRT. For more information about UPASS services and eligibility for undergraduate students visit the Waterloo Undergraduate Student Assosciation (WUSA) UPASS and you FAQ page or stop by the WUSA office in the Student Life Centre. Graduate students looking for more information about UPASS services and eligibilty can visit the Graduate Student Assosciation UPASS information page, or contact the GSA directly.
The WatCard office is not affiliated with GO Transit and does not sell any related passes or merchandise. Full-time students can obtain a GO Transit Student Identity Card through the Registrar’s Office.
For more information related to GO transit goods and services on campus students can inquire in person at the Turnkey Desk in the SLC or online through the Student Life Centre GO Transit information page.
There are a variety of convenient ways to add funds directly to your WatCard.
You can check your account balance and purchase history at any time online by logging into your WatCard account. You can also come into our service counter in SLC to check your balance or to ask any questions related to your WatCard account. You can also ask to check your balance at any food service location.
If your WatCard has been lost or stolen there are two things you need to do in order to replace it.
Lost WatCards should be returned to the WatCard Office. This can be done in several ways:
Only students are able to request a WatCard refund because all refunds are processed through Student Accounts and Quest. Refunds can only be processed when the student is leaving the University.
To request a refund from your student WatCard account fill out and submit a refund request form. Please consider the following before submitting your refund request form.
If you have any further questions please review Student Financial Services refund information page.
9:00AM - 4:00PM