Chemical Engineering Services Desk
Introducing Our New Ticketing System for Mechanical/Design and IT Support
The Department of Chemical Engineering is implementing a Jira-based ticketing system for IT and Mechanical/Design support requests. This system improves issue tracking, optimizes resource allocation, enhances efficiency, and supports data-driven decision-making.
Already in use across the university—including in IST and Finance—this platform provides a streamlined way to submit service requests and report issues.
Submitting a Support Request
To request IT or Mechanical/Design support, submit a ticket via the Chemical Engineering Services Desk Portal using the link or email below.
Meet the Team
Design/Mechanical
Bert Habicher
Chemical/Mechanical Systems Designer
Richard Hecktus
Mechanical Technician
Bert and Rick specialize in transforming abstract scientific concepts into practical research and teaching equipment. They have extensive experience designing and fabricating tools and accessories for chemical engineering education and research, including those related to pressurized gases, chemical reactions, and processes. Their deep knowledge of various lab equipment enables them to provide technical support to the department's laboratories.
Bert is responsible for dispensing Liquid Nitrogen (LN2) and deionized and ultrapure water (DI/UPW) in E6, while Rick handles waste drop-off services in DWE and E6.
Information Technology
Dennis Herman
Manager of IT Services
Ravindra Singh
IT Specialist
Dennis manages and oversees the IT services for Chemical Engineering, ensuring the availability and security of systems, including user accounts, computers, servers, data networks, software, and multimedia systems. He also offers consultative and collaborative expertise in IT-related matters to support research, teaching, and administration activities within the department
Ravindra handles the daily operation and system administration of all computer and information systems in the department. His responsibilities include computer and server commissioning, software deployment, administration, hardware and software diagnosis and repair, maintenance, and decommissioning. Additionally, he provides expertise in data acquisition and control interfaces and troubleshoots electrical and electronic equipment.