Careers with the School of Pharmacy
School of Pharmacy
10A Victoria St. S.
Kitchener, Ontario, Canada N2G 1C5
Find the extension of the person you are looking to reach under Our People.
This article is prepared to resolve the error message "Cannot start MS Outlook. Cannot open the Outlook window":
1. Open Windows search bar and type in "Control Panel". Hit Enter on your keyboard.
2. Click on "Program and Features".
3. Find Microsoft 365 apps for Enterprise; right click and select "Change".
4. This will prompt you for administrator privileges. Enter the administrator password and click on "Yes".
5. In the window that pops up, select "Online Repair" and then click "Repair".
6. Wait for the process to complete. Once done, restart your computer for the change to take effect. Check to see if Outlook can be started properly. If not, proceed to step 7.
7. Repeat step 1.
8. Instead of clicking on "Programs and Features" (step 2), click on "Mail (Microsoft Outlook)" this time.
9. Click on "Show Profiles".
10. Select all the profiles in the section and click "Remove". Click on "Yes" in the new prompt that shows up.
11. Close the current window of Mail as well as Control Panel.
12. Repeat steps 1, 8, & 9 in numerical order.
13. Click on "Add".
14. Enter any profile name and click "OK".
15. Enter your email account information - your name, userid@uwaterloo.ca, as well as the password.
16. Check the box "Change account settings" and click on 'Next'.
17. Uncheck the box "Use Cached Exchange Mode" and click "Finish".
18. Restart Outlook to see the change takes effect.
Still need help? Contact the Pharmacy IT Help Desk by sending an email to rt-pharmacyit@rt.uwaterloo.ca.
Careers with the School of Pharmacy
School of Pharmacy
10A Victoria St. S.
Kitchener, Ontario, Canada N2G 1C5
Find the extension of the person you are looking to reach under Our People.
The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is centralized within our Office of Indigenous Relations.