Local Tim Hortons franchisee creates a robot to take your orders at the drive-thru

Thursday, September 23, 2021

Using a combination of speech recognition technologies and natural language processing technology, it’s able to communicate with the guests regardless of dialect, accent or what their order is.

By Cheyenne Bholla, Waterloo region Record

Soon, you may be speaking with a robot at a local grocery store or fast food restaurant drive-thru and not even know it.

AiDA, or the Automated Intelligent Digital Assistant, is a conversational AI meant to be used in live and busy industry environments.