AMP Mobile Pay

Transition to using AMP mobile in all visitor lots

The University continues to explore more streamlined and efficient practices to improve the parking experience. The team in Sustainable Transportation has recently focused on daily visitor traffic to our campuses.  

As a part of this work, we will start using the AMP mobile pay app in all visitor lots effective January 20, 2025. We will decommission and begin removal of all pay-and-display machines after this date. 

About AMP mobile

The AMP mobile pay (AMP) app provides a safe and convenient digital payment experience for users and supports sustainability by eliminating the need for physical machines and paper tickets. With AMP, you can pay for parking using your license plate, view pictures of parking location for easy reference, renew parking sessions from your phone, and more. AMP has been operating successfully in limited parking lots on our campuses including in Health Services, Village 1, and South Campus Hall since 2022. 

Locations

All University pay-and-display visitor lots in Waterloo and Kitchener will switch to AMP on January 20, 2025. This includes: 

  • Davis Centre/General Services Complex  
  • Health Services 
  • South Campus Hall 
  • Physical Activities Centre/Student Life Centre  
  • Lot B (Eng 6), C, CLV, J, M, N, O, Q, S, T, UWP, V, W, and X   
  • RAC
  • Toby Jenkins building
  • Village 1 lots 
  • School of Pharmacy 
  • University Club 

Rates for daily parking will not change. Payment for parking through AMP mobile is valid until 3:00 a.m. the following day unless otherwise specified. 

Find out more about rates for parking.

How to use the AMP mobile application 

You can either download the AMP app through Apple’s App Store or the Google Play Store on your phone, or register through the AMP app website. Payment can be done using a credit card via secure online transaction. 

  1. Download the AMP Park App on your phone's app store by searching "AMP Park" or by scanning the QR code on parking signs 

  1. Using the Menu screen (three parallel lines), Login/Create an account with a unique password (note: you do not need to create an account) 

  1. Find your Location on the map and click the yellow map marker 

  1. Select the Amount of time you wish to park for (minimum 1 hour) - cost will show "pre tax" value of parking 

  1. Add a new vehicle or choose your vehicle  

  • Add your license plate - please ensure you are accurate with this step as your parking will only be valid if your license plate is correct 

  1. Select Continue to go to checkout and fill out your credit card information. Choose to save your credit card for easy extensions and future purchases. 

  1. Select Purchase to finalize your parking payment 

Your app will show you the current remaining time and provide an option to extend your parking time. 

How to use the AMP website 

  1. Navigate to the website  

  1. Sign up and input your contact information if it is your first time, or Login if you already have an account 

  1. Choose your Location by finding the correct Red Pin in the area. The location on the sign will match the location title on the pin 

  1. Select the Amount of time you'd like to park. This will indicate the pre tax amount and the time that your parking will expire 

  1. Select or Add a vehicle. Ensure your license plate is correct as this will validate your parking 

  1. Choose Continue to go to the overview screen. Here you will add your credit card and billing information.

  2. Choose purchase to finish the transaction 

Your remaining time will display with the option to extend time as long as you are still logged into the webpage. 

Troubleshooting 

What if I run in to issues using the AMP app?

  1. If the first transaction failed to complete, please check your card information, billing information, and try the action again 

  1. If the app version fails again, try the AMP website version 

  1. If you are still having issues/errors with AMP, please call 519-888-4567 ext. 33100 so that we may assist further. 

Can I use AMP if I don't have a cell phone?

Yes! If you do not have a cell phone, you can access the AMP website version. 

Alternatively, please come to the Sustainable Transportation Office and we'd be happy to assist you.