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Monday, November 20, 2017

[Isthd] Exchange maintenance – November 21

What is happening?

Exchange administrators are making a small configuration change that requires a restart of Internet Information Services (IIS).  

When is this happening?

Tuesday, November 21 from 9:00 to 9:30 p.m.

What is the impact?

 It may be necessary to re-authenticate desktop clients and Outlook web access.

Questions or concerns

Please contact the ACO Help Desk, acohelp@uwaterloo.ca or extension 33190.

Thursday, November 16, 2017

[Faccus] Virtual Desktop Infrastructure (VDI) and license server restart – November 18

What is happening?

Virtual Desktop Infrastructure (VDI) and license servers will be restarted to apply updates. Servers include: licsrv1, licsrv2, vdisrv1 – 6, vdishsrv13-14.

When is this happening?

Saturday, November 18 from 10:00 a.m. to noon.

What is the impact? 

Wednesday, November 8, 2017

[Isthd] ADFS server SSL certificate renewal – November 14

What is happening? 

SSL certificate will be renewed on Active Directory Federation Services (ADFS) server.

When is this happening? 

Tuesday, November 14 from 7:00 to 8:30 a.m.

What is the impact?

Monday, November 6, 2017

[Faccus] Skype for Business (S4B) outages – November 13-21

What is happening? 

There will be some Skype for Business (S4B) outages as a result of upcoming maintenance to virtual server hardware.

When is this happening? 

7:00 – 8:00 a.m. on November 13, 17, 20, and 21.

What is the impact to Skype for Business users? 

Friday, October 27, 2017

[Isthd] Skype for Business for faculty and staff – November 1

What is happening?

On November 1, IST will be provisioning all remaining faculty accounts to enable the enterprise communications software, Skype for Business (S4B). Skype for Business is an enterprise unified communications tool, installed on your workstation as part of the Microsoft Office suite, that provides services such as instant messaging, presence, online collaboration, desktop sharing, and voice and video communication. S4B integrates with Microsoft Office and Exchange email and calendar.  

Important information:

Wednesday, October 25, 2017

[Isthd] SharePoint maintenance – October 26

What is happening? 

As part of the regular maintenance of IST services, updates will be applied to SharePoint servers. These updates will impact both mySharePoint.uwaterloo.ca and SharePoint.uwaterloo.ca services.

When is it happening? 

Thursday, October 26 from 10:00 p.m. to 2:00 a.m. on Friday, October 27.

What is the impact to SharePoint users?

SharePoint services will be briefly interrupted during the updates as servers are rebooted after the updates are applied. In some instances, users may be prompted to re-authenticate.

Tuesday, October 17, 2017

[Isthd] Wireless firmware updates – October 18

What is happening? 

Firmware updates will be performed on the wireless controllers to apply critical bug fix patches.

When is this happening?

Wednesday, October 18 from 7:00 to 8:00 a.m.

What is the impact?

Wireless clients will experience an interruption to network services while the controllers reboot.

Questions or concerns

Please contact the ACO Help Desk, acohelp@uwaterloo.ca or extension 33190.

Monday, October 16, 2017

[Isthd] Microsoft Exchange maintenance – October 25

What is happening? 

The SSL certificate for Microsoft Exchange services (Connect) will be replaced.

When is it happening? 

Wednesday, October 25 from 8:00 to 8:15 a.m.

What is the impact?

It may be necessary to re-authenticate if you are using the Outlook Web App during the maintenance period.

Questions or concerns

Please contact the ACO Help Desk, acohelp@uwaterloo.ca or extension 33190.

Monday, October 16, 2017

[Faccus] Email security alert – October 16

What is happening? 

The IST security team has been made aware of a phishing attempt purportedly coming from individuals internal and external to the University of Waterloo.  If you receive an email with the subject line “You Have {1} New Important Message” please do not click on any links within the message and be sure to delete the email. IST is investigating to determine a way to prevent further emails from reaching users.

When is this happening?

Users began reporting these emails at 9:30 a.m.

Thursday, October 12, 2017

[Isthd] RESOLVED: Request Tracker (RT) currently unavailable – October 12

Resolved:

The issue with the Request Tracker (RT) system has been resolved and RT is now available.

What do you need to do?

Users are advised to review any RT’s submitted since midnight at rt.uwaterloo.ca to ensure all contents of their tickets were successfully submitted and included in the system.

Questions or concerns?

Please contact the ACO Help Desk, acohelp@uwaterloo.ca or ext 33190.

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