Thursday, July 2, 2020

[Isthd] Overleaf authentication change - July 6

What is happening? Overleaf, the LaTeX-powered cloud service for document collaboration, will be moving to Active Directory Federation Service (ADFS) authentication.

When is this happening? Monday July 6. 

Monday, June 29, 2020

[Isthd] Microsoft Stream student access

What is happening? Student access to Microsoft Stream, an Office 365 video sharing service, has been expanded to include record and upload abilities. All University faculty, staff, and students can create and view video content in Stream. 
When should I use Microsoft Stream? Microsoft Stream is recommended for sharing recorded video content of meetings, presentations, and training sessions. With Stream enabled, you can record any Teams meeting or call to capture audio, video and screen sharing activity and save it to Microsoft Stream. WebEx remains the recommended tool for teaching at this time ( See also Tool comparison for remote meetings and conference calls.

Wednesday, June 24, 2020

[Isthd] Proposed campus telephony service and pricing change - May 1, 2021

What is happening? Information Systems & Technology (IST) is proposing migrating traditional campus telephone desksets to the Skype for Business (S4B) softphone client and eliminating telephone rental charges effective May 1, 2021. Such a change will require campus consultation and a review of financial implications. 

What does this mean for me? Most users would move from a traditional deskset to a S4B softphone, which would allow users to make and receive voice or video calls on an internet-connected device (e.g. desktop, laptop, smartphone, or tablet), from anywhere.

  • A USB headset is recommended to improve the audio quality.
  • Departments would be responsible for purchasing headsets, cameras, or other peripherals as needed. Recommended headsets are available for purchase from Print + Retail Solutions.
Tuesday, June 23, 2020

Phishing attempt: "Urgent attention needed"

If you receive the below email, please ignore and delete. This is a phishing attempt.

Questions/concerns? Please contact the ACO Help Desk,, or ext. 33190.

Monday, June 15, 2020

Password recovery emails now required for WatIAM - June 15

What is happening? As part of a project to improve identity assurance processes for work primarily completed by the Centre and Information Systems & Technology (IST) Service Desks (e.g. password resets), students and employees will be asked to enter a password recovery email address in WatIAM.

Thursday, June 11, 2020

[Isthd] Adobe Creative Cloud temporary licenses expiring July 6

What is happening? The temporary at-home licenses for Adobe Creative Cloud will expire on July 6, 2020.

What do I need to do?  

Wednesday, June 10, 2020

[Isthd] Mandatory two-factor authentication (2FA) for campus systems - November 1

What is happening? Last year, IST introduced optional two-factor authentication (2FA) for many of our campus enterprise systems and over 40,000 University of Waterloo accounts are now protected by 2FA. The next step of this implementation is to make 2FA mandatory for the following systems, effective November 1, 2020:

  • Campus virtual private network (VPN)
  • Office 365 (including email)
  • Quest, Workday, Unit4, Concur

When is this happening? November 1, 2020.

Wednesday, June 3, 2020

[Isthd] Reminder: Duo two-factor authentication maintenance - June 4

What is happening? The Duo two-factor authentication service will be moved behind a load balancer.

When is this happening? Thursday, June 4 from 9:00 - 11:00 a.m.

Update: The Duo maintenance window has been extended to 1:00 p.m.

What is the impact? During this maintenance window, users will be unable to enrol in 2FA and/or access the device management portal. Individuals already enrolled in the Duo 2FA service will be able to continue using it as normal.

Wednesday, June 3, 2020

[Isthd] University of Waterloo being targeted by extortion email scam

What is happening? Members of the University are being targeted by an extortion email scam. The email will contain a compromised password used on another site, where a UW email account was used to register the account.

What should I do if I have received this email? 

  • If you are still using the password mentioned in the phishing email, change the password on all accounts where it is being used. 
  • Do not respond to the scam.
  • For extra account security, enabling 2FA is strongly recommended:
Friday, May 15, 2020

[Isthd] Increase in COVID-19 related phishing attempts

What is happening? There has been an increased volume of COVID-19 related phishing emails being sent to members of the University. These phishing attacks are expected to continue in the foreseeable future. Please be vigilant and read emails carefully before responding. If you have received emails with subject lines similar to the following, do not click any links and do not reply:

  • New update on COVID-19
  • MUST READ: New update on COVID-19
  • New development on COVID-19
  • New development on Covid-19 must read!

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