Wednesday, February 17, 2021

[Isthd] NETWORK ALERT - [2021-02-23] VPN - Maintenance - Cisco AnyConnect VPN client update

What is happening? On Tuesday February 23rd, a new Cisco AnyConnect package will be enabled. Users connecting to the VPN after 7:30 AM will have their client updated automatically.

The new version will be available to the Vanguard testers group tomorrow, February 18th, and to the Software Center on Friday February 19th for all Software Center clients.

Wednesday, February 3, 2021

[Isthd] Phishing scam reported - February 3

What is happening? The email below was sent to University of Waterloo members this morning. If you have received this email, do not click any links and do not reply.

What should I do if I have received this email? Suspected fraud attempts should be reported to the Security Operations Centre at soc@uwaterloo.ca. Reports of successful fraud should be directed to UW Police Services at uwpolice@uwaterloo.ca.

Monday, January 18, 2021

[Isthd] Launching new email threat protection tool - January 25

What is happening? As part of the Email Improvement project, the University is transitioning to a new email security vendor, Cisco, to replace the current email threat protection tool, Proofpoint, with Cisco's Email Security (CES) solution.  
 
Tuesday, January 5, 2021

[Faccus] Breakout Rooms now available in Microsoft Teams!

What is happening? Breakout Rooms are now available in Microsoft Teams.
Monday, January 4, 2021

[Faccus] Issues with receiving Duo 2FA calls for Bell and Virgin users

What is happening? Bell and Virgin mobile users may be experiencing issues with receiving Duo 2FA authentication phone calls. IST is working with the vendor to resolve the issue and more information will be shared when available.

What do users need to do? Users can accept Duo 2FA prompts using the alternative methods below:

Wednesday, December 16, 2020

Supporting the Arts community during the pandemic

As people moved to working remotley, the use of technology has become necessary. Many people have to download various programs and applications to assist them while working remotely, which may not come easy for some. That’s where Arts Computing Office (ACO) steps in. We have been working with the Arts community at Waterloo by providing technical support, creating installation user guides, loaning laptops, and more!

Friday, November 27, 2020

Removal of legacy web systems (info.uwaterloo.ca and strobe.uwaterloo.ca) - December 1

What is happening? The legacy web systems info.uwaterloo.ca and strobe.uwaterloo.ca will be removed from service. It is expected all users have migrated content to newer systems.

When is this happening? Tuesday, December 1 at 10:00 a.m.

What is the impact? Users will no longer be able to access info.uwaterloo.ca and strobe.uwaterloo.ca after the above maintenance date. 

Thursday, November 26, 2020

IST Service Desk request forms moving to Jira Service Management - November 30

What is happening? Requests submitted using the request forms below will be managed by Jira Service Management (formerly known as Jira Service Desk) instead of RT:

Tuesday, November 3, 2020

Phishing scam reported - November 3

What is happening? The email below was sent to University of Waterloo members this morning. If you have received this email, do not click any links and do not reply.

 

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Live chat

Computing questions? Connect with the Arts Computing Office Help Desk on our live chat! Available Monday to Friday, 9:30AM - 4:30PM, with some exceptions.