Monday, October 26, 2020

Change to Connect Outbound Email Route - November 2

What is happening? The route for outbound CONNECT/O365 email will be changing from Proofpoint to go through Cisco Email Security servers.


When is this happening? The work will take place on Monday, November 2 at 8:00 a.m.


What is the impact to CONNECT/O365 email users? Users should not see any impact or delay to outbound email. The only change at this point will be the IP address that the email appears to be coming from.


Wednesday, October 21, 2020

Action may be required: Revised VPN requirements for IST managed machines at home

What is happening? In preparation for the SCCM server upgrade and Windows 10 2004 deployments we are asking clients that are using IST managed Windows machines at home for working remotely to:

  • Connect to the VPN for 3+hours per day (for days that you are working) until December 23, 2020
  • Restart your computer at least once a week

Why is this happening?

Tuesday, October 6, 2020

Emails not being marked as read

What is happening? Users may notice that emails read on a mobile device are not being marked as read on Outlook desktop. Microsoft is aware and investigating the issue. 

Questions or concerns?  Please contact the IST Service Desk, or ext. 44357

Wednesday, September 30, 2020

Adobe Creative Cloud (CC) License Updates

Given Arts has a significant number of courses that either require or recommend the use of Adobe applications, we had to look for better price points, a term option for those students (all UW students) and to a lesser degree staff and faculty. Just as important, we were informed by Adobe that Shared device licenses were not to be used through an RDP session.


Monday, September 21, 2020

New LinkedIn Learning agreement for University of Waterloo

What is happening? LinkedIn Learning (LiL, formerly known as has been in use on campus since approximately 2014. The University of Waterloo has committed to a new three-year agreement with LiL to continue our full access to the content our campus has come to rely upon and benefit from.

Monday, September 21, 2020

WCMS upgrade to v2.9.0 - September 23 - October 7

What is happening? All WCMS "FDSU", single page, conference and publication sites are being upgraded to WCMS 2.9.0. This release does not affect UWaterloo Scholar sites. Full release notes are available, which are subject to change.

When is this happening? 
Dev sites will be updated:

Monday, September 21, 2020

Reminder: WatIAM upgrade from version 7.2 to version 8.1 - September 26

What is happening? WatIAM is being upgraded from version 7.2 to version 8.1. 


When is this happening? Saturday, September 26 from 10:00 a.m. to 6:00 p.m.


Thursday, September 17, 2020

Resolved: Issue seeing WCMS websites when using "www" in site URL - Sept 17

Resolved: The issue has been resolved. Users should be able to access WCMS websites again without receiving a "403 Forbidden" or "500 Site unavailable" error message. 

Persisting issues? Please contact the IST Service Desk,

Thursday, September 17, 2020

Issue seeing WCMS websites when using "www" in site URL - Sept 17

What is happening? Users adding "www" to a University of Waterloo WCMS website URL e.g. "" may receive a "403 Forbidden" or "500 Site unavailable" error message. 

IST is investigating and will share additional communications when available. 

Questions or concerns? Please contact the IST Service Desk,

Wednesday, September 16, 2020

Patch for WCMS production sites - September 18

What is happening? All WCMS production sites are receiving a patch intended to fix the 500 errors that have been intermittently occurring, which had required users to clear their browser cache/cookies or switch browsers to continue to use sites.


When is this happening? The patch will be applied between 9:00 a.m. and 10:00 a.m. on Friday, September 18.


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