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Tuesday, February 20, 2018

[Isthd] Sendit maintenance – February 21

What is happening?

The SSL certificate on Sendit will be renewed.

When is this happening?

Wednesday, February 21 from 9:00 to 10:00 p.m.

What is the impact?

Users may be prompted to re-authenticate and restart uploads and downloads throughout the maintenance window.

Questions or concerns?

Please contact the ACO Help Desk, acohelp@uwaterloo.ca or extension 33190.

Wednesday, February 14, 2018

[Isthd] Quest unavailable February 16-22 for scheduled upgrade

What is happening? 

PeopleSoft Campus Solutions, the foundational software for Quest, will be upgraded to the most recent, supported release.

When is this happening? 

Starting Friday, February 16 at 4:30 p.m. until Thursday, February 22 at 8:00 a.m. (EST).

What is the impact? 

The Quest system will be down and unavailable to clients during this upgrade window. Following the upgrade, clients will notice a new service login page.

Questions or concerns?

Friday, January 26, 2018

Service alert - Delay in emails - January 26

What is happening?

Delay in some email (all uwaterloo.ca based)

When is this happening?

Date: 2018-01-26

Start Time: 09:00

End Time:  unknown      

Comment: 

Email seems delayed for some users.  Investigation in progress.

Questions or Concerns?

Please contact the ACO Help Desk, acohelp@uwaterloo.ca or extension 33190.

Friday, January 19, 2018

[Isthd] Email security alert – January 19

What is happening? 

The IST security team has been made aware of a phishing attempt being sent to several University of Waterloo email accounts. If you receive an email that appears to be from Alexis J. Corriette, please do not click on any links within the message and be sure to delete the email. IST is investigating to determine a way to prevent further emails from reaching users.

Contact soc@uwaterloo.ca if you have opened the attachment or followed any links that may have been in the email.

Monday, January 15, 2018

[Isthd] Meltdown and Spectre security vulnerabilities – January 15

What is happening?

Major security vulnerabilities have been announced that affect all Intel CPUs (and many other CPUs) dating back several years. Emergency patches are being released by multiple vendors to mitigate the risk.

What do you need to do?

For IST managed workstations/servers:

  • You do not need to do anything. IST has already deployed patches for all IST managed workstations and are in the process of installing patches on IST managed servers.

Wednesday, January 10, 2018

SharePoint maintenance – January 17

What is happening? 

As part of the regular maintenance of IST services, updates will be applied to SharePoint servers. These updates will impact both mySharePoint.uwaterloo.ca and SharePoint.uwaterloo.ca services.

When is this happening?

Wednesday, January 17  from 10:00 p.m. to 2:00 a.m. on Thursday, January 18.

What is the impact to SharePoint users?

Monday, December 11, 2017

Software removal from IST webstore – January 1

What is happening? 

The following software will be removed and no longer available for purchase from the IST webstore:

  • Adobe:
    • FrameMaker
    • PhotoShop Elements
    • Lightroom          
    • Premiere Elements
    • Presenter
  • Corel:
    • Draw
    • WordPerfect

When is this happening? 

Monday, January 1, 2018.

    Why is this happening?

    Monday, December 4, 2017

    [Isthd] PBX maintenance (Phone and voicemail outages) – December 14 – 17

    What is happening?

    The Campus Avaya PBX will be patched and rebooted to keep current with vendor provided updates. Multiple outages will occur over the four-day maintenance period. Please see the full maintenance schedule and work breakdown/impact below.

    December 14 and 15

    From 7:00 a.m. on Thursday, December 14 to 7:00 p.m. on Friday, December 15

    Thursday, November 30, 2017

    [Isthd] WCMS upgrade to v2.6.0 – December 5-8

    Update: 

    An additional maintenance window is necessary to complete the migration of WCMS production sites to WCMS 2.6.0.

    When is this happening? 

    Friday, December 8 from 7:00 p.m until 7:00 a.m, on Saturday, December 9.

    What is happening?

    Wednesday, November 29, 2017

    [Isthd] UWaterloo Scholar upgrade – November 29

    What is happening?

    UWaterloo Scholar  is being upgraded to version 1.3.

    Why is this happening?

    This is the release of UWaterloo Scholar version 1.3 and adds new features and functionality and fixes some known issues. Release notes are available at UWaterloo Scholar 1.3 release.

    When is this happening?

    Wednesday, November 29 from 8:00 to 9:00 p.m.

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