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Tuesday, September 19, 2017

Students Accounts Compromised-September 19

What is happening?

Over this past weekend, several hundred students email accounts were compromised as a result of a phishing scam. IST has been actively resolving issues with individual students since Monday morning and will continue to do so. 

What is the impact?

Accounts identified as having been compromised have been locked to prevent further issues. Since email accounts rely on WatIAM credentials, other services such as nexus accounts, Quest, LEARN and WaterlooWorks are also affected.

What do you need to do?

Thursday, August 31, 2017

RESOLVED: Microsoft Office 365 unavailable August 31

RESOLVED: The issue with Microsoft Office 365 has been resolved. IST determined the problem was caused by an external ISP. All Office 365 applications should now be available. 

Questions or concerns? Please contact the ACO Help Desk, acohelp@uwaterloo.ca or ext 33190.


What is happening? Microsoft Office 365 is currently unavailable. IST is currently investigating and have contacted Microsoft. Additional information will be shared when available.

Wednesday, August 30, 2017

[Faccus] SharePoint maintenance – August 30

What is happening? As part of the regular maintenance of IST services, updates will be applied to SharePoint servers. These updates will impact both mySharePoint.uwaterloo.ca and SharePoint.uwaterloo.ca services.

When is this happening? Wednesday, August 30 from 10:00 p.m. to 2:00 a.m. on Thursday, August 31.

Saturday, August 19, 2017

[Faccus] NetApp storage maintenance – August 19

What is happening? Netapp storage maintenance will be performed to apply a vendor update. This work will impact all clients using a file* share.

When is this happening? Saturday, August 19 between 8:30 a.m. and 2:30 p.m.

What is the impact? During the maintenance window there will be several 1-5 minute interruptions in service. This work will affect all clients (faculty, staff and students) using a file* share, including:

Monday, July 24, 2017

Subject: [Faccus] Email security alert – July 24

The IST security team has received reports that University of Waterloo users are receiving malicious phishing emails impersonating the university’s president, Feridun Hamdullahpur. Be extra cautious of an email that would look similar to the below text:

From: Feridun Hamdullahpur

Subject:  Message from Office of the President Feridun Hamdullahpur

Office of the President Feridun Hamdullahpur sent you a secure message, View secure message now.

Best Regards,

Dr. Feridun Hamdullahpur
President and Vice-Chancellor
University of Waterloo.

Sunday, July 23, 2017

[UWweb] WCMS production sites database migration – July 23

What is happening? Migration of WCMS production (live) sites to their own dedicated database structure will begin Sunday, July 23. Point of Contacts (POCs) will be notified prior to their site(s) being migrated.

Why is this happening? IST is working to improve the stability of the databases that serve the WCMS.  

When is this happening? Between 7:00 p.m. and 7:00 a.m., beginning Sunday, July 23 and continuing on additional nights until all sites are migrated (approximately two weeks).

Wednesday, July 19, 2017

[Faccus] SharePoint maintenance – July 19

What is happening? As part of the regular maintenance of IST services, updates will be applied to SharePoint servers. These updates will impact both mySharePoint.uwaterloo.ca and SharePoint.uwaterloo.ca services.

When is this happening? Wednesday, July 19 from 10:00 p.m. to 2:00 a.m. on Thursday, July 20.

Wednesday, June 28, 2017

WCMS database migration group A – action required – June 28

What is happening? IST will begin migrating production sites (listed below) to the new database structure.

Why is this happening? IST is working to improve the stability of the databases that serve the WCMS.  

When is this happening? Wednesday, June 28 from 7:00 p.m. to 7:00 a.m. Thursday, June 29

Wednesday, June 21, 2017

[Faccus] Exchange server maintenance – June 21 - 30

What is being done? Exchange servers are being removed from service for maintenance/updates. Individual servers will be taken out of service between 9:00 and 10:00 p.m.  

Why is it being done? To keep the software current with vendor-provided updates.

When is it being done? Wednesday, June 21 to Friday, June 30 between 9:00 and 10:00 p.m. each night.

Tuesday, June 20, 2017

[Faccus] Email security alert – June 19

What is happening? The IST security team has been made aware of a phishing attempt on uwaterloo.ca email accounts. If you receive an email that asks you to verify and renew your account i, please do not click on any links or open attachments and delete the email. Contact soc@uwaterloo.ca if you have opened the attachment or followed any links that may have been in the email. IST is investigating to determine a way to prevent further emails from reaching users.

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