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Wednesday, June 13, 2018

[Isthd] Email from blacklisted - June 13

What is happening?

Some email accounts were compromised, the result of which has caused to be blacklisted.

What is the impact?

Email will not be lost but may be delayed or bounce to sender. Users may receive messages similar to those below. 

Friday, June 1, 2018

Email security alert – June 1

What is happening?

The IST security team has been made aware of a phishing attempt being sent to several University of Waterloo email accounts. If you receive an email with the subject line “University of Waterloo Security Service” please do not click on any links within the message and be sure to delete the email. IST is investigating to determine a way to prevent further emails from reaching users.

Contact if you have opened the attachment or followed any links that may have been in the email.

Wednesday, May 16, 2018

[Isthd] New website: Two-factor authentication

A message from Information Systems & Technology (IST)

IST is pleased to announce the launch of the Two-factor Authentication (2FA) website. Powered by DUO, two-factor authentication adds an extra layer of security to university accounts. Verifying your identity using a second factor (such as your mobile device) prevents others from accessing your accounts, even if they know your password.

Wednesday, May 9, 2018

[Faccus] RESOLVED: currently unavailable

What is happening?

An issue is preventing users from accessing After attempting to log in, users are returned with a “Permission denied” message indicating they authenticated, but do not have access to the resource.  

IST is investigating. Thank you for your patience.

Questions or concerns?

Please contact the ACO Help Desk, or extension 33190.

Thursday, May 3, 2018

SharePoint upgrade – May 26

What is being done?

SharePoint is being upgraded from SharePoint 2013 to the new version, SharePoint 2016. 

Why is it being done?

This is part of the normal IST upgrade and maintenance process. This upgrade will provide newer features and options available in SharePoint 2016 Server (Enterprise).

When is it being done?

Saturday, May 26 between 7:00 a.m. and 11:59 p.m. 


If it is necessary to back-out of the changes, SharePoint may be unavailable longer than the above window while a restore is done.

Wednesday, May 2, 2018

Email delivery issues – April 27 and 28

What is happening?

During the below timeframe there were issues that affected email delivery to accounts, or through Examples include:

  • Automated systems on campus sending to students (
  • Campus people sending email off campus (through mailservices)
  • Campus people sending email to other campus people (but not both on connect)

When is it happening?

 Friday, April 27 at 3:45 p.m. until 2:45 p.m. on Saturday, April 28.

What was the impact?

Wednesday, April 25, 2018

[Isthd] Microsoft Office 365 at Waterloo

Do more with Office 365

IST is pleased to announce the launch of the Microsoft Office 365 website. An excellent resource for staff, faculty and students, the Office 365 site provides details on accessing your O365 account, support for the apps available to you (those you know and some you have yet to explore), and details for upcoming support initiatives and events, including our Office 365 pop-up booths, drop-in sessions, and Friday morning seminar.

Get started with Office 365 today:

  • 5TB of cloud storage​

Wednesday, April 25, 2018

[Isthd] Drupal security upgrade (WCMS) – April 25

What is happening?

Drupal, the underlying system for WCMS sites, will be releasing a security upgrade that may have to be installed immediately.

When is this happening?

Wednesday, April 25 from 1:00 to 3:00 p.m.

Important note:

Depending on the scope of the upgrade, it may be pushed back until the evening to limit impact to sites during the day. Additional communication will be shared if the upgrade is deferred until the evening.  

Friday, April 13, 2018

[Isthd] New look for Software Centre – April 13

What is happening?

The Software Centre will be getting a new look to improve readability for our users. There will be no change in functionality and no end-user action is required.

When is this happening?

Friday, April 13 at 5:00 p.m.

What is the Software Centre?

Thursday, April 12, 2018

[Isthd] email accounts unable receive email

What is happening? 

All email accounts were affected by the recent WatIAM upgrade.

What is the impact?

  1. Emails sent to affected accounts will bounce back to sender as ‘undeliverable’.

  2. Any emails sent from an affected account cannot be replied to as the ‘reply-to’ address will be incorrect.

When is this happening? 

The issue is ongoing from approximately 3:00 p.m. Wednesday, April 11.

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