Friday, June 24, 2022

Network Alert for 2022-06-28 - Wireless configuration tuning

On Tuesday June 28th at 7:00 AM, Wi-Fi configuration tuning will continue; Users may experience a brief interruption to wireless network service while the adjustments are applied.

Date: 2022-06-28

Start Time: 07:00

End Time: 08:00

Note: If you have any questions or concerns please contact the IST Service Desk at ext: 44357 or helpdesk@uwaterloo.ca

Thursday, June 16, 2022

Help reduce energy consumption on peak energy days!

Did you know? During the summer months, Ontarians experience approximately 15 “peak energy” days, when energy is in the greatest demand. The amount of energy we use on these days typically drives a very large portion of the overall energy costs for the University. And a significant amount of the energy generated to meet this additional load comes from more emissions-intensive gas plants.

Thursday, June 9, 2022

Network Alert - Wireless maintenance for PAS and STC

Where is this happening?

PAS, STC

What is happening?

Wireless access point (AP) replacements will be performed for PAS and STC.

When is this happening?

June 10th at 12:00am through June 17th at 11:59pm.

How does this affect the UW community?

There may be wireless service outages in the building throughout the maintenance window while APs are being replaced and provisioned. The provisioning process can take upwards of 2-3 hours after the APs have been replaced, which can be wireless service impacting.

Thursday, June 2, 2022

Internet Explorer (IE) end-of-life – June 15

What is happening? 

Microsoft is phasing out Internet Explorer (IE) 11. 

When is this happening?

This work will begin Wednesday, June 15, 2022.

What do Internet Explorer users need to do? 

These users should switch to another supported Windows browser such as Microsoft Edge, Chrome, or Firefox before June 15, 2022.

What if my web application requires Internet Explorer?

Monday, May 30, 2022

Adobe Acrobat Pro DC 2017 end of life removal – June 6

What is happening?

Adobe Acrobat Pro DC 2017 will be removed from all IST managed computers in Academic Support departments.

When is this happening? 

Monday, June 6 at 8:00 a.m.

Why is this happening?

Tuesday, May 10, 2022

Service Interruption Notice

Where is this happening?

PAS

What is happening?

Electrical Shutdown

When is this happening?

Saturday, May 14th, 2022 from 7:30am to 9:30am

How does this affect the UW community?

All 600V electrical in the PAS penthouses will be shutdown. All air handling units, animal lab exhaust fan and glycol pumps will be powered down for the duration. (Normal 120/208V power will not be impacted by this shutdown)

Who to contact for more information?

Tyler MacIntyre

Wednesday, May 4, 2022

Podium changes for Spring 2022 term

What is happening? 

Office applications on podium machines have been updated to Microsoft 365 apps.

What is the impact?

Thursday, April 14, 2022

Changes to remote desktop access

What is happening? 

Remote desktop access to Arts physical labs is being removed.

When is this happening? 

Tuesday April 19th, 4pm

How are users effected? 

Users will no longer be able to use Remote Desktop to access any Arts Computing Labs. Our labs are open for users physically on campus. All software is still available through Azure Virtual Desktop (AVD)

Why is this happening? 

Wednesday, April 13, 2022

Quest service update

What is happening?

Full service has been restored within Quest, and all users should be able to log in and work within the system as normal. Information Systems & Technology is coordinating an incident report that will be shared with appropriate stakeholders, including a follow-up with the vendor and lessons learned.

Tuesday, April 5, 2022

MATLAB access for faculty, researchers, students, and staff

What is happening?

The expanded MATLAB campus license will continue as a site license, on an ongoing basis.

Who can use MATLAB?

  • Enrolled students
  • Employees (faculty, staff, researchers)

How can MATLAB be used?

  • Software administration, teaching, and non-commercial academic research
  • Data center use

How can I get access to MATLAB?

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Live chat

Computing questions? Connect with the Arts Computing Office Help Desk on our live chat! Available Monday to Friday, 9:30AM - 4:30PM, with some exceptions.