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Wednesday, May 15, 2019

New guest Wi-Fi service launching - June 1

What is happening? The Net-ID service used for guest Wi-Fi access is being shut down. 

When is this happening? Starting Saturday, June 1, Net-ID will no longer be available. 

What is the impact to users? Users connected to Eduroam using Net-ID ( will be disconnected. Users can establish an alternate wireless connection using the steps outlined below:

Tuesday, May 7, 2019

[Isthd] UWaterloo Scholar upgrade - May 8

What is happening? All UWaterloo Scholar sites are being upgraded to UWaterloo Scholar version 1.6 and Open Scholar version 3.103.19.

Why is this happening? This upgrade includes new site fixes and updates. To view the details of the changes, visit:

When is this happening? Wednesday, May 8 from 8:00 - 9:00 p.m.

Thursday, April 25, 2019

[Isthd] NETWORK ALERT - [2019-05-02] VPN - Maintenance - Cisco Anyconnect Software Update to 4.7

What is happening?

Please be advised that the Cisco AnyConnect VPN software will be upgraded on May 2nd at 8:00 AM. Existing users will experience an auto-upgrade the next time a VPN connection is made. New users can obtain the VPN software as usual from the web portal.

Questions or concerns?

Follow UW Network Alert on twitter.

Thursday, April 18, 2019

[Isthd] ERP-Applications ALERT - [2019-04-22] Enterprise Systems - Maintenance - repository backup

What is happening?

From 8:00am to 9:00am on Monday the 22nd of April, 2019, may experience brief degraded performance or moments when it is unavailable as the database and repositories are backed up.

Questions or concerns?

Please contact or the IST Service Desk at ext: 44357 or

Friday, April 5, 2019

[Isthd] Virtual Desktop Infrastructure (VDI) and license server restart – April 7

What is happening?

Virtual Desktop Infrastructure (VDI) and license servers will be restarted to apply updates. Servers include: licsrv1 & 2, licsrv4 & 5, vdisrv1 – 6, rdsvdisrv1-4 and vdishsrv1-33.

When is this happening? 

Sunday, April 7 from 10:00 a.m. - 3:00 p.m. 

What is the impact? 

Wednesday, April 3, 2019

[Isthd] NETWORK ALERT - [2019-04-03] Wireless - Campus wireless service degredation - Update

What is happening?

Wireless services have been restored. For any additional wireless issues, please submit an RT/Wireless Incident report.

Questions or concerns?

Monday, April 1, 2019

[Isthd] Adobe Shockwave Player end-of-life removal - April 3

What is happening? 

Adobe Shockwave Player is being removed from all academic support computers.

When is this happening? 

Wednesday, April 3 at 11:00 p.m.

Why is it happening? 

Individual customer support for Adobe Shockwave is ending April 9, 2019. The application will no longer be available for download on WindowsOS. Adobe Shockwave for MacOS was discontinued on March 1, 2017.

Who will it impact? 

Monday, April 1, 2019

[Isthd] Update: Wireless connectivity issues - April 1

What is happening?

When bringing the Mobility Master back online it had overwritten the standby master with a higher configuration ID. This resulted in an older configuration file being propagated to the wireless controllers which was undesired.

The original mobility master has been brought offline (MC) and the backup master(BB2) is being rebuilt from a recent snapshot.

Friday, March 22, 2019

[Isthd] Email Alert: ACTION REQUIRED: Your SharePoint site collection is about to expire

What is happening?

Included further below is a copy of a message that many on campus will have received. This message is about the MySharePoint locally hosted OneDrive service and does not impact departmental sites.

The SharePoint Server admins turned on the 'site' clean-up feature for to prepare for integrating our SharePoint services with cloud features.

Thursday, March 21, 2019

[Isthd] UPDATE: Nexus domain authentication issue - March 21

What is happening? 

Many employees who have logged out of their Nexus accounts may be unable to log in. IST is currently investigating. 


There was an issue with the HR data feed which now seems to be resolved. Accounts will unlock over time. For accounts that appear locked, WatIAM administrators should be able to refresh that account to unlock it.

Questions or concerns? 

Please contact the IST Service Desk, or ext. 44357. 

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