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Did you know? During the summer months, Ontarians experience approximately 15 “peak energy” days, when energy is in the greatest demand. The amount of energy we use on these days typically drives a very large portion of the overall energy costs for the University. And a significant amount of the energy generated to meet this additional load comes from more emissions-intensive gas plants.

What is happening? 

Microsoft is phasing out Internet Explorer (IE) 11. 

When is this happening?

This work will begin Wednesday, June 15, 2022.

What do Internet Explorer users need to do? 

These users should switch to another supported Windows browser such as Microsoft Edge, Chrome, or Firefox before June 15, 2022.

Tuesday, May 10, 2022

Service Interruption Notice

Where is this happening?


What is happening?

Electrical Shutdown

When is this happening?

Saturday, May 14th, 2022 from 7:30am to 9:30am

How does this affect the UW community?

All 600V electrical in the PAS penthouses will be shutdown. All air handling units, animal lab exhaust fan and glycol pumps will be powered down for the duration. (Normal 120/208V power will not be impacted by this shutdown)

Who to contact for more information?

Tyler MacIntyre

Thursday, April 14, 2022

Changes to remote desktop access

What is happening? 

Remote desktop access to Arts physical labs is being removed.

When is this happening? 

Tuesday April 19th, 4pm

How are users effected? 

Users will no longer be able to use Remote Desktop to access any Arts Computing Labs. Our labs are open for users physically on campus. All software is still available through Azure Virtual Desktop (AVD)

Why is this happening? 

Wednesday, April 13, 2022

Quest service update

What is happening?

Full service has been restored within Quest, and all users should be able to log in and work within the system as normal. Information Systems & Technology is coordinating an incident report that will be shared with appropriate stakeholders, including a follow-up with the vendor and lessons learned.

What is happening?

The expanded MATLAB campus license will continue as a site license, on an ongoing basis.

Who can use MATLAB?

  • Enrolled students
  • Employees (faculty, staff, researchers)

How can MATLAB be used?

  • Software administration, teaching, and non-commercial academic research
  • Data center use

How can I get access to MATLAB?

Tuesday, March 29, 2022

Alibaba VPN update

What is happening?

As a result of the COVID-19 pandemic, the University of Waterloo worked with Chinese network provider, Alibaba, to set up a virtual private network (VPN) to improve access to online learning resources for students studying in China. IST has observed use of this service has declined during the transition back to in-person teaching and learning. As a result, the service will be discontinued.

When is this happening?

This service will be discontinued on June 1.

Questions or concerns?

Tuesday, February 15, 2022

Service interruption notice

What is happening?

Scheduled work requiring an electrical power shutdown at ML (05)

When is this happening?

7:45am, Tuesday, February 22nd

Where is this happening?

ML (05)

How does this affect the UW community?

At approximately 7:45 AM, ML (05) will experience loss of power for approximately 8 hours (7:45 AM to 3:45 PM)

Who to contact for more information?

Jürgen von Rosen