Monday, February 24, 2020

[Faccus] Reminder: Mailman unavailable during scheduled upgrade - February 26

What is happening? Mailman, the software used to manage email mailing lists, will be upgraded to version 2.1.30

When is this happening? Wednesday, February 26 from 3:00 p.m. to 6:00 p.m.

What is the impact? Mailman will be unavailable during the maintenance window. Messages will be queued until the upgrade is completed. Users may experience delays in message delivery but there will be no loss of messages.

 

Wednesday, February 12, 2020

[Isthd] Mailman unavailable during scheduled upgrade - February 26

What is happening? Mailman, the software used to manage email mailing lists, will be upgraded to version 2.1.30.

When is this happening? Wednesday, February 26 from 3:00 p.m. to 6:00 p.m.

What is the impact? Mailman will be unavailable during the maintenance window. Messages will be queued until the upgrade is completed. Users may experience delays in message delivery but there will be no loss of messages.

 

Tuesday, February 11, 2020

[Faccus] Resolved: Workday login issue - February 11

What is happening? Users may be experiencing issues logging into Workday. The vendor is investigating. Further communication will be sent out once the issue is resolved.

Update:

Resolved: Service has been restored, users should be able to login to Workday again.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. 

Tuesday, February 11, 2020

[Faccus] Private channels now available in Microsoft Teams

What is happening? Private channels are now available in Microsoft Teams. 

What is a private channel? Channels are dedicated sections within a team to keep conversations organized by specific topics, projects, etc. Private channels can be used to limit those conversations to a subset of people within a team. For example:

Wednesday, February 5, 2020

Service Alert - ADFS Maintenance - ADFS authentication down time

Description: ADFS authentication down time

Date: (YYYY-MM-DD) 2020-02-18

Start Time: 22:30

End Time: 00:30 (2020-02-19)

Submitted By: h2zheng@uwaterloo.ca

Comment: IST will be migrating the ADFS internal database to a SQL DB. Users will not be able to authenticate to ADFS during the majority of the maintenance window. Examples of affected apps: Quest, Learn, Workday, Office 365 etc.

Thursday, January 16, 2020

[Isthd] Exchange server maintenance: January 26 - February 7

What is happening? Exchange servers are being removed from service for maintenance/updates. Individual servers will be taken out of service between 9:00 and 10:00 p.m. each night throughout the maintenance period. 

  

When is it happening? Sunday, January 26 to Friday, February 7 - between 9:00 and 10:00 p.m. each night.

Why is it happening? To keep the software current with vendor-provided updates.

Tuesday, January 14, 2020

[Isthd] Skype Server Patching - January 15-22

What is happening? Patches will be applied to the Skype server in order to upgrade to the latest release. 

When is this happening? Patches will be applied between Wednesday, January 15 and Wednesday January 22. The following will take place to minimize user impact: 

Tuesday, January 14, 2020

[Isthd] Adobe Flash Player end-of-life

On December 31, 2020, Adobe will be discontinuing support for Flash Player; most web browsers will disable and block Flash before this date. University of Waterloo materials using Flash must be converted to other technology before that time.

The Centre for Extended Learning (CEL) offers a conversion service for training materials that have been authored in Flash to any University of Waterloo department. This service includes: 

Thursday, January 9, 2020

Adobe Acrobat Pro DC licensing changes

What is happening? The Adobe Acrobat Pro DC licensing model has changed to a subscription-based model.

What is the impact? For new purchases of Acrobat Pro DC, departments/units will now have to purchase a subscription for Acrobat Pro DC directly from the Adobe online store or the re-seller, Softchoice. 

Note: As of November 14, 2019, IST has a small number of perpetual licenses available through the IST Webstore. There will be no more of these licenses once gone.

Tuesday, December 17, 2019

[Isthd] Technical changes to WatIAM to support Improving Student Name Usage project – Dec 16-20

What is happening? To support the “Improving Student Name Usage” project, changes are being implemented to WatIAM so that a student or employee’s preferred/chosen first name will appear as their first name in WatIAM, and in systems that receive name information from WatIAM. (Note: systems that receive name information from Quest will not be impacted with this implementation.)

 

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