Campus Wellness—Fall Service Update

Tuesday, September 1, 2020

Campus Wellness (Counselling Services and Health Services) remains open with alternative processes in place in response to the COVID-19 situation. To book an appointment please call ahead, no appointments will be booked in-person.

To book an appointment with:

  • Counselling Services please call, 519-888-4567 ext. 32655 
  • Health Services please call, 519-888-4096.

*If you’re out of the province, please seek health care where you are. If you’ve been receiving care from us and are having difficulty finding care in another province, please contact us to discuss your options and next steps.

Please note, as a precaution and to protect our staff and students, we require all clients to mask when entering the Counselling Services and/or Health Services building. For those with in-person appointments, you will be asked to go through a Covid-19 pre-screening before seeing a clinician: all clients must be screened over the phone and upon check-in. Thank you for your help in stopping the spread of COVID-19.

Health Services

  • Appointments:
    • Open for all medical services, with modified or alternative service delivery. All appointments will be addressed via phone or video if possible. 
    • We ask that you call ahead to book any appointment. No appointments will be scheduled in-person. All individuals will be given an appointment time and asked to come back for in person care if deemed necessary by the clinician during the initial appointment.
    • All visitors not seeking medical attention are asked to not enter the building.
    • If you are unable to wait for an appointment, recommendation: seek emergency medical care.
    • Sports medicine appointments will continue and arranged through Waterloo Sports Medicine clinic.
    • Appointments with our psychiatrists and dietitian will continue as planned.
    • LifeLabs location in Health Services are open on Tuesday (9:00 a.m. to 4:00 p.m.) Wednesday (8:30 a.m. to 3:30 p.m.) and Thursday (9:00 a.m. to 4:00 p.m.)
  • Prescription Renewal:
    • We recommend that all prescription renewals are submitted virtually.
  • Hours:
    • Monday 8:30 a.m. to 7:30 p.m
    • Tuesday—Friday 8:30 a.m. to 4:30 p.m.

Counselling Services

  • Appointments:
    • We are currently providing services by phone and video.
    • All booked appointments will be moved to phone/video appointments. Please note that Counselling Services will contact you with directions for how to call in for your phone/video appointment.
    • Check out our Fall 2020 group therapy offerings.
  • Hours:
    • Monday 8:30 a.m. to 7:30 p.m
    • Tuesday—Friday 8:30 a.m. to 4:30 p.m.

If you think you have COVID-19 symptoms, use the COVID-19 self-assessment tool to help determine when and how to seek further care.

If you experience a medical emergency or mental health crisis, please refer to the following emergency services and contacts:

General emergency contacts

  • UW Police 519-888-4567 ext 22222
  • or 9-1-1

Hospital information

Off-campus walk-in clinics

Crisis and distress lines

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