How to add additional email accounts in Outloook 365

This article describes the steps you need to take in order to add additional email accounts to Office 365 Outlook desktop app. If you have never used Outlook 365 desktop app before, please read How to add your 1st email account in Outlook 365 desktop.

Step-by-step guide

1. Open Outlook 365 desktop on your computer. Select File in the top left corner of the app.

2. Click Add Account.

3. Enter the email address for the new account. Click on "Connect".

4. On the new page, click on "Exchange".

5. Depending on the type of email you are trying to connect you'll be met with one of two sign in prompts:

a. With a generic account, you'll need to select "More choices" > "Use a different account", make sure you enter "nexus\" before your userid
Click my remember my credentials and press OK.

b. If you are signing into your personal account, you'll just have to enter your password in the password field, click remember my credentials and press OK.

6. IMPORTANT: You should now close Outlook. Wait for a few minutes so that account data can be synchronized to your local server from the Cloud and then start Outlook again. Try sending a test email.

Still need help? Contact the Pharmacy IT Help Desk by sending an email to rt-pharmacyit@rt.uwaterloo.ca