Custodial Service List

Environmental Services provides custodial services across all academic locations at UW (not including Housing and affiliated Colleges).

The following is a list of all services provided by Custodial Services and the frequency at which the tasks are completed. For tasks that go beyond the basic service provision, either "Service Extension" (agreed ongoing service paid for in advance) or "Adhoc Service" (requested on an as-needed basis), additional charges will be applied to the requestors department. Any extended service requests are to be made by submitting a Work Request. For any inquires about services, please email a custodial supervisor.

SERVICE FREQUENCY
Space type Task Priority Frequency Not Provided Basic  Billable Special Measures Winter     2022-23
Office areas/cubicles & Private offices     Weekly    Some basic services are billable if requested off schedule    As indicated
  Lightbulb replacement     √      
  Cleaning of personal belongings (floor mats, wall hangings etc.)     √      
  Room set up / packing of belongings     √      
  Computer cleaning, including peripheral device such as monitors, keyboards, mice, etc.     √      
  Interior of vents and radiators     √      
  Removal of hazardous waste     √      
  Collection and removal of recyclable waste from offices     √      
  Cleaning of monitored/ confidential/ restricted spaces   Weekly schedule   √ √  
  Cleaning inside of lockers   As required     √  
  Coordination of restoration/remediation services   As required   √ √  
  Emergency broken glass cleanup *limitations √ As required   √    
  Emergency flood/leak response *limitations √ As required   √    
  Placement of signage on behalf of other departments   As required     √  
  Report maintenance issues/ place work requests   As required   √    
  Straighten furniture in meeting rooms.   Daily   √    
  Reception areas & glass partition   Weekly schedule   √    
  Clean indoor waste containers.   As required   √    
  Advise and coordinate ordering of multi-stream waste receptacle placement, repairs, and signage.   As required   √    
  Decontamination treatment / special cleaning /COVID clean √ As required     √  
  Clean clear office meeting tables / high touch horizontal surfaces   Weekly schedule   √    
  Bed Bug treatment     √      
  Spot clean carpets   As required   √    
  Spray/buff - burnish floors   Annual schedule   √   Only billable requests at this time
  Strip and refinish floors   Annual schedule   √   Only billable requests at this time
  Vacuum carpets    Weekly schedule   √   biweekly
  Damp mop floors   Weekly schedule   √   biweekly
  Interior glass (office door windows etc)   Weekly schedule   √   monthly
  Clean the exterior and interior of blue recycle carts/waste receptacles   As required   √    
  Cleaning of hard to reach areas   Annual schedule   √    
  Cleaning of plexiglass cubicle partitions   Annual schedule   √    
  Floorcare   Weekly schedule   √   biweekly
  Spot cleaning of walls & doors, door handles    Weekly schedule   √    
  Cleaning of chalk/whiteboard   As required   √   as required
  Cleaning of glass walls   Weekly schedule   √    
  Cleaning of boot trays   Annual schedule   √ √ upon request and/or Spring
  Cleaning of light shade   Annual schedule   √    
  Cleaning/dusting of diffuser (plastic) and ceiling vents   Annual schedule   √    
  Disinfection of phones   Weekly schedule   √    
  High dusting - surfaces   Annual schedule   √    
  Exterior window cleaning outside of normal frequency   Per set schedule   √ √ service not available until summer 2023
  Servicing for Special events         √  
  Measure, order, install and service winter mats in areas other than main entrance   As required     √  
  Collection and removal of garbage waste from offices (not converted to new standard)   Weekly schedule   √    
  Waste collection from offices with a recycling bin and saddle tote (new standard)     √      
  Laundering curtains     √      
  Dusting of blinds   Annual schedule   √    
  Steam cleaning of upholstery - chairs, carpets   Annual schedule   √    
  Interior window cleaning   Annual schedule   √ √  
  Delivery of a tote for office/space clean out (max. of 3 days)   As required     √  
  Deep Cleaning (incl. office move-in/move out)   As required     √  
        √      
               
Public Spaces     Daily       As indicated
  Order, install (at scheduled time), service & store winter mats for main entrances   Annual schedule   √    
  Measure, order, install and service winter mats in areas other than main entrance   As required     √  
  Floor care - Main lobby/ foyer & main staircase - academic buildings   Daily   √    
  Floor care  - other public areas - academic buildings   Daily   √   Every other day
  Floorcare - main entrance - Academic Support Units   Daily   √    
  Floorcare - other areas/  hallways  - Academic Support Units   Daily   √   Weekly
  High touch surfaces  - main staircase handrail, elevator call buttons, push plates    Daily   √    
  Public telephones   Daily   √    
  Hand sanitizer -plant ops owned & serviced   Daily   √    
  Hand sanitizer -non plant ops owned     √      
  Main stairwell(s) & handrail(s)   Daily   √    
  Back stairwell(s) & handrails   Weekly schedule       Once weekly
  Placement of Plant Operations specific signage - public spaces only   As required   √    
  Removal of signage - public spaces only (fire/doors/elevators/non-approved posters)   As required   √    
  Removal of signage from non-plant ops owned spaces   As required     √  
  Placement of ant traps   As required   √    
  Clean water fountains √ Daily   √    
  Elevator doors & walls   Daily   √   As required
  Elevator tracks   As required   √    
  Spot clean walls, baseboard   Weekly schedule   √    
  Carpet cleaning   Annual schedule   √ √  
  Stripping & waxing   Annual schedule   √   not available at this time
  Waste collection & removal from receptacles in public areas √ Daily   √    
  Upholstery cleaning/ cleaning of public area seating   As required   √    
  Exterior window cleaning outside of normal frequency   Per set schedule   √ √ service not available until summer 2023
  Interior window cleaning - unreachable areas - outside of normal frequency   Per set schedule   √ √ service not available until summer 2023
               
Food Service Areas ( including C&D's etc)     Daily       Daily
  NightShift: Food service areas - front of house - floors, spot clean walls, front of house waste removal and clean exterior of waste receptacle, clean washrooms & tabletops. √ Daily   √    
  NightShift: Food service areas - back of house -  floorcare ( excluding fed hall)   Daily   √    
  NightShift: Food service areas - Project -(high dusting, windows, windowsills, fans)   Annual schedule     √  
  DayShift: Food service areas- clean floor spills, remove waste from front of house. √ Daily   √    
  Provision of front of house compostable / recycling / garbage bags. √ Daily   √    
  Removal of waste  and recycling from back of House (FS kitchen/ servery) (FS staff to take to oudoor dumpster)     √      
  Placement of ant traps   As required   √    
  Cleaning of food service counters, cupboards etc.   As required     √  
  Provision of kitchen and servery area hand soap, garbage bags, paper towels in Food Services areas.     √      
  Lightbulb replacement     √      
  Provision of compostable bags for Food Service kitchen organic waste     √      
  Coordinate waste hauling / dumpster set up  √ As required     √  
  Additional special hygiene measures -  cafeteria's √ Limited service   √ √  
               
               
Athletic areas/ equipment/ pool     Area specific       As indicated
  Servicing for Special events         √  
  Decontamination  √       √  
  Gym Equipment     √      
  Exterior window cleaning outside of normal frequency         √  
  Shower curtain replacement         √  
  Order, install (at scheduled time), service & store winter mats for main entrances √     √    
  Measure, order, install and service winter mats in areas other than main entrance         √  
  Spot cleaning of glass walls   Weekly schedule   √    
  Blood and bodily fluid clean up √ As required   √    
  Interior glass (door windows etc)   As required   √    
  Clean interior of lockers   As required     √  
  Clean exterior of lockers    As required   √    
  Clean benches   Weekly schedule   √    
  Clean mirrors   Daily   √    
  Gym /work out room etc floors   Daily   √    
  Auto Scrub Floors/other floorcare   Daily   √    
  Spot clean carpets   As required   √    
  Spray/buff - burnish floors   Annual schedule   √   Only billable requests at this time
  Strip and refinish floors   Annual schedule   √   Only billable requests at this time
  Vacuum carpets    Weekly schedule   √    
  Damp mop floors   Daily   √    
  Clean water fountains √ Daily   √    
  Clean, disinfect sinks (public washrooms) √ Daily   √    
  Clean/disinfect toilets/showers/urinals √ Daily   √    
  Swimming pool deck   Daily   √    
  Pool cleaning   Weekly schedule   √    
  Bleacher care   Weekly schedule   √    
  Assist with set up for events- exams, convocation etc   As required     √  
  Wall cleaning   Annual schedule   √    
               
Mechanical / GSC / CSB /Trades workshop / Groundsrooms/ Bauer     Area specific       As indicated
  Cleaning of maintenance mechanical rooms ( exception : shared spaces)     √      
  Cleaning of electrical rooms     √      
  Cleaning of Groundsmen rooms     √      
  Cleaning of Plant Operations Fleet vehicles     √      
  Cleaning of Maintenance Shops equipment     √      
  Cleaning of Maintenance tunnels     √      
  Cleaning custodial equipment after internal or external tradesmen     √      
  Cleaning up post tradesmen in Plant Ops service rooms     √      
  Cleaning of departmental exclusive use workshops      √      
  Outdoor garbage collection     √      
  Outdoor cleaning     √      
  Cleaning of monitored/ confidential/ restricted spaces   Weekly schedule   √    
  Placement of ant traps   As required   √    
  Cleaning of Maintenance lunchroom and washroom/changeroom √ Daily   √    
  Cleaning of Maintenance hallway floors   Weekly schedule   √    
  Cleaning of Maintenance office areas   Weekly schedule   √   biweekly
  Clening of Central Plant Control room √ Daily   √    
  Cleaning of Central Plant lunchroom, changeroom/washroom √ Daily   √    
  Cleaning of  Central Plant office space  √ Weekly schedule   √   biweekly
  Emergency broken glass cleanup *limitations √ As required   √    
  Emergency flood/leak response *limitations √ As required   √    
  Cleaning of kitchen countertop organic waste containers. √ Weekly schedule   √    
  Stripping/Buffing/Waxing of floors   Annual schedule   √    
  Washing crockery/cutlery     √      
  Cleaning interior of lockers     √      
  Waste collection & removal Public Spaces √     √    
  Dayshift: Bauer- kitchen and washrooms √ Daily   √    
  Dayshift:Bauer -  offices   Weekly schedule   √   Biweekly
  Order, install (at scheduled time), service & store winter mats for main entrances √     √    
  Install winter mats at main entrances - outside of set times       √    
  Measure, order, install and service winter mats in areas other than main entrance       √    
  Warehouse - Dayshift -  flooring   Weekly schedule   √    
  Tool rooom -  Niights - counters, garbage   Daily   √    
  Key Control/ Parking front of house   Daily   √    
  Restricted area (Dayshift)   As required   √    
               
COM -Police Services     Daily       Dayshift servicing =7.45-8.45am , Shift servicing = 6pm-7pm
  Office areas   As required        
  Reception /dispatch and partition   Weekly schedule   √    
  Day shift: Cleaning surfaces in lunchroom, cleaning of washroom surfaces and floors, cleaning of main entrance & garbage  √ Daily   √    
  Dayshift: Restricted  access space   As required   √    
  Lunchroom floor   Weekly schedule   √    
  Hallways    Weekly schedule   √    
  Proxsafe front glass and handle only   Weekly schedule   √    
  Holding Cell   Weekly schedule   √   Biweekly or upon request (vomit, blood)
  Cleaning of plexiglass cubicle partitions   Annual schedule   √    
  Order, install (at scheduled time), service & store winter mats for main entrances       √    
  Install winter mats at main entrances - outside of set times         √  
  Measure, order, install and service winter mats in areas other than main entrance         √  
               
               
Healthcare Spaces     Daily       Daily
  Healthcare areas: between episodes of patient care   Ongoing     √  
  Waiting room √ Daily   √    
  Patient treatment/procedure room √ Daily   √    
  Sterilization/autoclave room √ Daily   √    
  Clinics √ Daily   √    
  Main entrance & hallway √ Daily   √    
  Secondary hallways   Daily   √    
  Counselling services assessment/ treatment room   Weekly Schedule   √    
  Phamacological compounding clean room     √      
  Disinfect toilets with sporicidal agent √ Daily   √    
  Medical device cleaning     √      
  Computer cleaning, including peripheral device such as monitors, keyboards, mice, etc.     √      
  IHB - Servicing -  weekends , stats, over Christmas closure       √    
  PHR - Servicing -  weekends, stats, over Christmas, exams etc         √  
  Servicing over christmas/ other closure         √  
  Cleaning of plexiglass cubicle partitions   Annual schedule   √    
  Order, install (at scheduled time), service & store winter mats for main entrances       √    
  Measure, order, install and service winter mats in areas other than main entrance         √  
               
Washooms/changerooms     Daily       Daily
  Clean floors √ Daily        
  Shower curtain replacement   As required     √  
  Cleaning of walls, doors, door handles and partitions   As required   √    
  Cleaning of doorhandles & partitions   Daily   √    
  Clean exterior of lockers & benches   Weekly schedule   √   monthly
  Clean mirrors   Daily   √    
  Strip and refinish floors   Annual schedule   √    
  Clean, disinfect sinks (public washrooms) √ Daily   √    
  Clean/disinfect toilets/showers/urinals √ Daily   √    
  Restock washrooms - hand towel, toilet paper, soap, sanitary disposal bag. √ Daily   √    
  Clean waste containers.   As required   √   Monthly
  Collect waste  from public area waste containers  √ Daily   √    
  Emptying of bathroom waste containers √ Daily   √    
  Supply garbage container for washroom √ As required   √    
  Removal & replacement of sanitary disposal bags √ Daily   √    
  Emergency flood/leak response *limitations   As required   √    
  Restock menstrual hygiene products (tampons, pads etc)     √      
  Snaking of toilet (for own purposes , not a provided service)     √      
  Cleaning interior of lockers   As required     √  
  Steam cleaning of carpet, soft surfaces   Annual schedule   √ √  
  Deans & President - Private washrooms/ shower rooms   Daily   √    
               
               
Classrooms / Theatres / Studios / Libraries/ Study rooms / Student lounges / library     Registrar owned
-Locked classrooms - Biweekly
-Unlocked classrooms -  Daily
Faculty Owned classrooms - Daily
Lecture Halls/Theatres
-Unlocked theatres -Daily
-Locked theatres-Biweekly		       As indicated
  Decontamination treatment / special cleaning /COVID clean   As required     √  
  End of term clean out          √  
  Spot cleaning of walls and doors   Weekly schedule   √    
  Clean /disinfect door handles, push plates    Daily   √    
  Cleaning of plexiglass/other partitions   Annual schedule   √    
  Cleaning of chalk/whiteboard   Daily   √   as required
  Cleaning of glass walls or other writeable walls   Daily   √    
  Cleaning of light shade   Annual schedule   √    
  Cleaning/dusting of diffuser (plastic) and ceiling vents   Annual schedule   √    
  Floor cleaning -  classrooms   Daily   √   Every other day
  Floor care -  studios, lounges, study spaces   Daily   √    
  Floorcare -  library   Daily   √   Every other day
  High dusting - surfaces   Annual schedule   √    
  Blood and bodily fluid clean up √ As required   √    
  Interior of vents and radiators     √      
  Interior graffiti removal √ As required   √    
  Clean the exterior and interior of blue recycle carts/waste receptacles √ Weekly schedule   √    
  Cleaning of hard to reach areas   Annual schedule   √    
  Cleaning of upholstery - chairs   Annual schedule   √    
  Cleaning of eraser pads   As required   √    
  Washing of whiteboard eraser microfibre cloths   As required     √  
  Dusting of blinds   Annual schedule   √    
  Empty pencil sharpeners   As required   √    
  Spot clean carpets   As required   √    
  Spray/buff - burnish floors   Annual schedule   √   Only billable requests at this time
  Strip and refinish floors   Annual schedule   √   Only billable requests at this time
  Vacuum carpets    Weekly schedule   √    
  Damp mop floors   Daily   √    
  Dust / clean /disinfect horizontal high touch surfaces √ Daily   √    
  Replace chalk and eraser at chalkboards. √ As required   √   microfibre cloths are billable, erasers are not
  Clean indoor waste containers.   Bi weekly   √   Monthly
  Collection and removal of recyclables (paper, containers)  √ Daily   √    
  Collect waste from waste containers  √ Daily   √    
  Advise and coordinate ordering of multi-stream waste receptacle placement, repairs, and signage.   As required   √    
  Registrar's office - classroom chair count   As required     √  
  Search & locate - Registrars Office classroom chairs     As required     √  
  Report maintenance issues/ place work requests   As required   √    
  Placement of ant traps   As required   √    
               
               
Labs / computer labs / workshops     Daily       As indicated
  Cleaning of departmental exclusive use workshops      √      
  Computer cleaning, including peripheral device such as monitors, keyboards, mice, etc.     √      
  Spray/buff - burnish floors   Annual schedule   √   Only billable requests at this time
  Strip and refinish floors   Annual schedule   √    
  Vacuum carpets    Weekly schedule   √    
  Damp mop floors   Weekly schedule   √    
  Install winter mats at main entrances - set dates √ Annual schedule   √    
  Decontamination treatment / special cleaning /COVID clean   As required     √  
  Clean indoor waste containers.   Bi weekly   √   Monthly
  Collect waste from public area waste containers    Daily   √    
  Removal of hazardous waste     √      
  Dust / clean /disinfect high touch surfaces     √      
  Sinks and countertops ( must be cleared and prepped for safety purposes in advance)   As required     √  
               
               
Waste Management              
  Supply multi-stream receptacles for public spaces   As per project schedule   √ √  
  Supply of organics receptacle(s) for events - drop off and pick up, collection and disposal   As required     √  
  Supply of garbage and recycling receptacle(s) for events - drop off and pick up, collection and disposal   As required     √  
  Delivery of a tote for office/space clean out    As required     √  
  Order & install outdoor multistream receptacle   As required     √  
  Supply Slim Jim for washrooms   As required   √    
  Supply office blue (recycling) bin    As required     √  
  Supply PPE recycling bin   As required     √  
  Supply counter top organics bin for kitchenettes   As required   √    
               
BrightStarts     Daily        
  Spot cleaning of walls and doors   Weekly schedule   √    
  Clean /disinfect door handles, push plates    Daily   √    
  Cleaning/dusting of diffuser (plastic) and ceiling vents   Annual schedule   √    
  High dusting - surfaces   Annual schedule   √    
  Blood and bodily fluid clean up √ As required   √    
  Spray/buff - burnish floors   Annual schedule   √   Only billable requests at this time
  Strip and refinish floors   Annual schedule   √   Only billable requests at this time
  Vacuum carpets    Weekly schedule   √    
  Clean floors   Daily   √    
  Dust / clean /disinfect horizontal high touch surfaces √ Daily   √    
  Clean indoor waste containers.   Bi weekly   √   Monthly
  Collect waste from waste containers  √ Daily   √    
  Placement of ant traps   As required   √    
  Emergency flood/leak response *limitations   As required   √ √  
  Clean exterior of lockers & benches   Weekly schedule   √   monthly
  Clean mirrors   Daily   √    
  Clean, disinfect counters & sinks (public washrooms) √ Daily   √    
  Clean/disinfect toilets/showers/urinals √ Daily   √    
  Restock washrooms - hand towel, toilet paper, soap, sanitary disposal bag. √ Daily   √    
  Steam cleaning of carpet, soft surfaces   Annual schedule   √ √  
  Order, install (at scheduled time), service & store winter mats for main entrances   Annual schedule   √    
  Measure, order, install and service winter mats in areas other than main entrance   As required     √  
  Upholstery cleaning/ cleaning of public area seating   Annual Schedule   √    
  Cleaning / disinfection of toys, padded mats, play pens etc   As required     √  
  Exterior window cleaning outside of normal frequency   Per set schedule     √ service not available until summer 2023
  Interior window cleaning - unreachable areas - outside of normal frequency   Per set schedule     √ service not available until summer 2023
  Offices   Weekly schedule   √    
  Special Decontamination √ As requested     √  
               
               
Special Services - HYGIENE related              
  Clean interior of microwave   As required     √  
  Clean interior of emptied refrigerator   As required     √  
  Special measures cleaning - in childcare √ As required     √  
  Blood and bodily fluid clean up √ As required   √    
  Decontamination treatment/Infection Control / COVID clean   As required     √  
  Placement of ant traps   As required   √    
  Clean water fountains √ Daily   √    
  Pest control -  rats, mice etc     √      
               
               
Special Services  - other              
  Interior graffiti removal √ As required   √ √  
  Cleaning of UW fleet vehicles     √      
  Coordination of restoration/remediation services   As required   √    
  Emergency broken glass cleanup *limitations √ As required   √    
  Emergency flood/leak response *limitations √ As required   √    
  Placement of Plant Operations specific signage - public spaces only   As required   √    
  Removal of signage - public spaces only (fire/doors/elevators/non-approved posters)   As required   √    
  Exterior graffiti removal     √      
  Cleaning of commercial outlets - floors only √ As required   √    
  Cleaning of commercial outlets (high dusting, glass, ledges)   As required     √  
  Install winter mats at main entrances - outside of set times   As required     √  
  Cleaning of bank - garbage, kitchen , washroom, countertop, glass partition √ Daily   √    
  Exterior window cleaning outside of normal frequency   Per set schedule   √ √ service not available until summer 2023
  Interior window cleaning - unreachable areas - outside of normal frequency   Per set schedule   √ √ service not available until summer 2023
               
               

RESTOCKING AND SUPPLIES LIST
Items Hallways Kitchenettes, Lounges, Washrooms, and Lobbies Classrooms and theatres Elevator (dispensers) Office areas (shared & private) Health Services Labs Faculty spaces (Clinics, Research & Classroom Space) Food Service areas (front of house - cafeteria) Food Service areas (back of house - kitchen) Available for order through Plant Operations
Hand towel dispenser Yes No N/A No Yes No No N/A No Yes
Toilet roll standard dispenser Yes N/A N/A N/A Yes N/A N/A N/A N/A Yes
Bi-fold paper towel No No N/A No No No No
(exceptions: CSB, ECEC-PAS)		 No No Yes
Hand soap standard dispenser Yes N/A N/A No Yes No No N/A No Yes
Refills for wall mounted alcohol hand sanitizer dispensers Yes
(At building entrances, at elevators, & outside classroom entrances only)		 No Yes No No No Yes
(Exterior of classrooms at classroom entrance only)		 N/A No Yes
Refills for free standing alcohol based hand rub units or wall mounted units No
(Except as per a billable work request)		 No No No No No No No No Yes
Disinfectant wipes / Refills for disinfectant wipe dispensers No
(Except when directed by custodial management)		 Yes
(Registrar classrooms only)		 N/A No No No No Yes No Yes
Black bags (garbage stream) Yes Yes N/A Yes Yes Yes Yes Yes No Yes
Clear bags (recycling and papers streams) Yes Yes N/A Yes Yes Yes Yes Yes No Yes
Compostable bags (organics Stream) Yes
(Kitchen countertop and multi-stream receptacles only)		 N/A N/A N/A Yes
(Kitchen countertop & multi-strean receptacles only)		 No No Yes
(Multi-stream receptacles only)		 No
(exceptions: C&D's)		 Yes
Markers No No No No No No No No No Yes
Chalk No Yes No No No No No No No Yes
White board/chalk board eraser pad No Yes No No No No No No No Yes
White board/chalk board microfibre cloth No No No No No No No No No Yes
Disinfecting wipes/ sprays/cloths No No No No No No No No No Yes
Menstrual hygiene products No No No No No No No No No Yes
Office waste receptacles/saddle totes/ blue bins No No No No No No No No No Yes
Shop waste receptacles No No No No No No No No No Yes
Kleenex tissue No No No No No No No No No Yes
                     
                     

Rentals

Receptacle Type Services Included                                                  Cost 
Up to 3 Days 4 Days and More 
Garbage
  • Delivery and bags
  • Removal
  • Receptacle clean-up 
 $10.00  $10.00 per day 
Recycling
  • Delivery and bags
  • Removal
  • Receptacle clean-up 
 $10.00  $10.00 per day 
Organics 
  • Delivery and bags
  • Removal
  • Receptacle clean-up 
 $10.00  $10.00 per day