Quest is available 24 hours a day, 7 days a week (except for 7:00 a.m. to 8:00 a.m. on Wednesdays), and may occasionally be subject to unexpected system outages. If this happens, rest assured we are working to make Quest available again as quickly as possible.

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Browser requirements

Quest is best viewed with the most current versions of either:

  • Chrome
  • Safari

Notes

  1. Make sure cookies are enabled on your browser.
  2. We don't recommend setting user preferences in Quest as it can cause difficulty accessing enrolment appointments and class schedules.
  3. "Beta" versions of a web browsers are not compatible with Quest.

Common error messages

Connection expired

Check that the information listed for date, time, and time-zone settings are accurate with your local time. If the information is not correct, adjust the date, time, and time-zone settings to read with the correct information.

Invalid username and password

Quest authenticates your username and password with your WatIAM account information. If your WatIAM is different, you will get this error message. Go to WatIAM for help.

Cookies required

You must have cookies enabled on your browser in order to use Quest. Cookies are small text files that websites place in your computer to help your web browsers remember specific information. They're used to store your preferences for content or personalized pages. Cookies can only be read from the web server they're issued from. They can't retrieve information from your hard drive or profile your system.

If cookies are enabled and you are experiencing problems navigating in Quest, try deleting cookies and clearing cache in your browser.

"How to" instructional pages

Review our Quest instructions, with screenshots. Choose the appropriate link:

Resources to help you navigate Quest

Contact us

During regular business hours, staff in The Centre are here to assist students and employees with Quest issues via Live Chat, phone (519-888-4567, ext. 42268), and email.

Need to report a log in problem with Quest?

Below is an example of the information you will need to provided about your computer/device in your email:

  • Web browser: Chrome version 76
  • Operating system: Windows 7 Enterprise
  • Screen resolution: 1680 X 1050
  • Language setting: en-us
  • Web browser is set to accept cookies?: Yes
  • Time on computer is configured to: Fri Apr 7 14:57:33 EDT 2020