Performance management is a process that helps align employees, resources and systems to an organization’s strategic objectives. All organizations can benefit from an effective performance management system, but it can be especially important for start-ups and NPOs to track company performance, build a strong culture and promote success among teams.
In this series, we will walk through some basis for implementing performance management and what to avoid when building your performance management system. These guidelines and suggestions will help organizations achieve their strategic objectives by motivating and engaging employee effort.
How to Create Strong Performance Metrics
A look at how NPOs can determine what key performance indicators [KPIs] should be measured to achieve organizational goals including examples of NPO specific KPIs.
How to Communicate Performance Metrics
Next steps once you have created your KPIs and suggestions/tips on how best to communicate your metrics with the whole organization.
Performance Management Frameworks
An overview of performance management frameworks, looking specifically at the stages in the CPA framework for NPOs and the Government of Canada’s performance management strategy framework.
Using Data in Performance Metrics
An understanding of how to interpret your performance metrics.
Key Tips when Creating Cultural and Personnel Controls
A focus on performance management tools that promote employee success and help to shape your desired culture.
It is important to remember that performance management does not look the same in every organization; systems need to be tailored to individual company needs. Additionally, performance management is an ongoing process that will develop and grow throughout the life of your business. An effective performance management system will evolve with the organization to ensure it is achieving maximum value for the company.
Interested in learning more about how our services can assist your NPO?
Reach out to us at npo.consulting@uwaterloo.ca.
Works Cited
Carpi, Raffaele, John Douglas, and Frédéric Gascon. “Performance Management: Why Keeping Score Is so Important, and so Hard.” McKinsey & Company. McKinsey & Company, October 20, 2020.