News

In the digital age, a new Twitter strategy can have implications for a healthy bottom line. How companies handle customer complaints on social media plays a critical role in their customer-focused performance management systems. However, there has been a notable lack of descriptive information related to assessing managerial performance based on the handling of online complaints.

Based on the emerging technology, this paper proposes a new method to measure the expected duration of competitive advantage for average adopters. This method is based on public data, such as google searches, press releases, book titles, and companies’ disclosures with respect to the technology. The method is very easy to implement.

Congratulations to School of Accounting and Finance professor Ranjini Jha, recipient of the 2023 Arts Award for Excellence in Service!

Established in 2012 by then-dean Doug Peers, the Arts Awards for Excellence in Service, Teaching and Research recognize exceptional contributions made by faculty, staff, and students in the Faculty of Arts. This is the 11th anniversary of the Arts Awards and more than 30 members of the Arts community were nominated by their chairs, supervisors, and colleagues.

More than 30 nominations submitted for the 2023 Arts Awards for Excellence in Service, Teaching, and Research posed an especially tough challenge for members of the Arts Honours and Awards (AHA) committee this spring. So many outstanding members of the Arts community inspired their chairs, supervisors, and colleagues to put names forward as nominees to recognize their contributions and achievements. Today, Dean Sheila Ager and the AHA committee are happy to share the results.

Wenqian Hu’s paper Trust Versus Rewards: Revisiting Managerial Discretion in Incomplete Contracts was awarded the Lazaridis Institute Prize for the best paper on accounting issues relevant to technology firms. The paper finds that an algorithm-generated bonus allocation scheme improves employee productivity, compared with human managers’ bonus allocation.

Recipients of the 2022 Outstanding Performance Award have been named and include three School of Accounting and Finance faculty members: David Ha, Deborah Kraft and Daniel Rogozynski.

In fast-paced and often rapidly changing work environments, employers continue to seek new and improved ways to recognize employees in the workplace. However, new research from the University of Waterloo suggests that public peer recognition may backfire by enabling comparisons among employees, and these comparisons may make some employees feel unfairly treated.

Krista Fiolleau, associate professor in the School of Accounting and Finance (SAF) has recently published a chapter titled “The professional responsibility of accountants as re-defined by the inclusion of the NOCLAR standard in the Code of Ethics” within the Research Handbook on Accounting Ethics alongside co-authors Pier-Luc Nappert from Université Laval and Linda Thorne from the Schulich School of Business.  NOCLAR, an acronym meaning non-compliance with laws and regulations is discussed extensively throughout the chapter.

From becoming the first member of her family to graduate from university, Ranjini Jha now educates other students as a professor of finance at the University of Waterloo.

Mingyue Zhang is an assistant professor of accounting at the School of Accounting and Finance at the University of Waterloo.

She earned her PhD in Accounting from the University of Toronto (Rotman School of Management) and Master of Professional Accounting from Singapore Management University. She is also an affiliate of the Association of Chartered Certified Accountants.(ACCA)