Remote Access Resources
During the pandemic most faculty, staff and students with computers with sufficient internet service will be able to particpate live remotely using the available online computing resources. This includes live online video conference lectures, instructor and TA meetings, group collaboration, exams and use Remote Desktop to connect to the departmental Remote Desktop Services servers to access UW licensed software to complete coursework, projects and research. Those students with insufficient internet service can participate by downloading recorded lectures, assignments, take home exams and UW licensed software to perform their course and project work at home offline.
The following information provides some advice and tests to determine if your home internet service is sufficient for online or offline work with UW and some links to resources for remote access and software download services.
Is My Internet Service Sufficient for Online Use ?
Generally if your internet download and upload speeds are 3 Mbps or greater and your latency is less than 100 ms you can particiapte in most online activities to U Waterloo. Most people with good internet service and within 9000 km of Waterloo will have this level of service. Students in China and the far east are outside this 9000 km radius and experience restricted internet access issues. Therefore UW has obtained special VPN access for students studying in China to help alleviate these issues.
To test your internet speeds and latency visit https://testmy.net and confirm that your upload, download speeds and latency are suffcient for the activities below. To test your latency to UWaterloo visit https://testmy.net/latency?addr=uwaterloo.ca .
Occasionally your tested speed and latency are substantially less than the service level agreement with your Internet service provider. In this case we recommend that you try each of the following to restore your internet service levels and try the tests again:
- Ensure all other unnecessary users of your home internet service are not watching videos are participating in online games.
- Ensure all operating system updates are applied and restart the computer.
- Restart you home router and Internet service provider modem.
If these attempts fail to restore expected speeds and latency then contact your Internet service provider to assist you with restoring your service level.
The following table provides some estimates of internet download, upload speeds and latency requirements for remote online activities provided by the departtment :
|Activity||Required Download speed||Required Upload speed||Required Max Latency|
|Webex Video Conference||3 Mbps||1.5 Mbps||100 ms|
|Webex Video presenter Audio Attendee Conference||3 Mbps||100Kbps||100 ms|
|Webex Audio Conference||30 kbps||30 kbps||
|MS Teams audio conference||30 kbps||30 kbps||250 ms|
|MS Teams Peer-to-peer audio calling and screen sharing||130 Kbps||130 Kbps||100 ms|
|MS Teams Video conference||1.5 Mbps||1.5 Mbps||100 ms|
|Remote Desktop text based applications ( Matlab, Aspen,Word, Excel Etc. )||30Kbps||30Kbps||100 ms|
|Remote Desktop Interactive Graphics ( Autocad Plant 3D, Solid WOrks etc)||3 Mbps||30 Kbps||100 ms|
If any of your speeds or latency is insufficient then we recommend you download and install the software that you require from the links available in the following sections and restrict your communication to audio only with application and/or desktop sharing if required.
For those with sufficient internet service the following table lists available resources and links to participate in online lectures and remotely connect to UW computer systems to use site licensed software.
|Resource||Uses||How to Use||Links|
|Remote Desktop Services||Remotely connect to your UW office computer, Remote Desktop server or workstation. Use licensed software to complete assignments, projects, research, work and monitor/control experiments.|
|UW Keep-Learning site||Latest information about all UW remote learning resources available to instructors and students.||Visit https://uwaterloo.ca/keep-learning|
|Webex||Online Lectures, Recording lectures, one on one Meetings, Group meetings,Teams||Visit https://uwaterloo.webex.com sign in with your @uwaterloo.ca credentials, download the desktop app, join or start a meeting.||
|Microsoft Teams||Group Collaborative communication and work, meetings, document storage, Sharepoint||Visit https://Teams.microsoft.com and sign in with your @uwaterloo.ca credentials, download the desktop app and view the list of Teams for which you are a member.||https://uwaterloo.ca/microsoft-teams/|
|Learn||Course resources, scheduled online lectures, assignment dropbox etc.||Visit https://learn.uwaterloo.ca and sign in with your @uwaterloo.ca credentials and view the courses and resources for which you are a member.||https://learn.uwaterloo.ca|
|Library Remote access||Access UW library resources remotely.||Visit https://login.proxy.lib.uwaterloo.ca/login||https://login.proxy.lib.uwaterloo.ca/login|
For those with insufficient internet service the following lists available resources and links to participate offline by downloading recorded lectures and site licensed software and using third party software services.
Downloading Recorded Lectures
Most instructors will be using Webex to record lectures and will provide links in Learn or email to you for the download sites. If receive links from your instructor for Webex videos click the link and sign in to Webex using your @uwaterloo.ca credentials, click the Recordings section then highlight the recording you want to download and then click the download button. Then download the standalone Webex video player to watch the videos. If you receive links to .mp4 videos then you can install VLC player to view these.
|Lecture Recording file type||How to watch||Links|
|Webex .arf or .wrf||
Downloading, Installing and Web Services for Course Software
Aspen and Matlab are required software for the Spring 2020 courses in Chemical Engineering. If there is other software you require for your course send email to firstname.lastname@example.org for information about how to download the software you require.
If you are unable to use Matlab and Aspen on the Remote Desktop servers via the Online Resources section above due to poor Internet service then you can download and install and use them using the following instructions:
- Connect to the UW VPN service
- Use Windows Map a network drive with different credentials to map the file share \\chefile.uwaterloo.ca\studentshare
- When prompted for your credentials specify them as Nexus\userid where userid is your Watiam/Nexus ID.
- Copy/paste the file aspen11install.zip from that file share to a folder or desktop on your home PC.
- Right click the aspen11install.zip file and select Extract all
- Open the created aspen11install folder and double click aspen11install.bat file to install Aspen 11.
Notes : This is a large file 6+ GB to download and install. Download times at 100Mbps internet speeds are 20-30 min. Installation times are 30-90 minutes depending on computer performance.
To download or use MATLAB online:
- Go to the University of Waterloo’s MATLAB Portal.
- Click 'Sign in to get started' under the Get MATLAB and Simulink section.
- If you have an existing MathWorks account (set up with your uwaterloo.ca email), use your email@example.com email address to log in.
- If you do not have an existing MathWorks account, or your MathWorks account was not set up with a firstname.lastname@example.org email address, create an account using your @uwaterloo.ca email address.
- Once your account is set up, you will be linked to our MATLAB license and will be able to:
- Download and activate software on your personal computer.
- Start using MATLAB Online from a Web browser without installing anything.