University of Waterloo
185 Columbia St W.
Waterloo, Ontario, Canada N2L 3G1
+1 519 888 4501
What is the rate per kilometer driven?
The University of Waterloo pays $.59 per km, with some limitations in terms of high km claims. See travel policy for specifics.
Will Procurement arrange for my flights or book hotel rooms on my behalf?
No, our expertise is negotiating the general contracts and making arrangements for the university as a whole. We have engaged a preferred travel provider named FCM if you wish that someone make these arrangements for you.
Why is FCM the University's “preferred” travel provider?
In order to ensure that we have a supplier who is fully aware of University of Waterloo travel requirements, we decided that it was prudent to have a single firm who was able to manage University of Waterloo requirements with industry expertise. A request for proposal was issued and an evaluation committee from all aspects of the University of Waterloo determined FCM Travel to offer the most value for their fee.
What can I use FCM for, and how much does it cost?
They have a team available to aid in world travel, offering contacts and expertise for travel via air, train, car, and hotel. They also have 24hr emergency assistance, worldwide. FCM charges are pro-rated based on if it was an online booking ($8) or if a personal agent is required ($28).
Please note when comparing prices that "basic" fare type is purposefully blocked from sale in Concur due to to the extreme inflexibility (no changes, no ability to cancel for credit, no seats or bag included, no frequent traveller mileage and the first fare type to get bumped off the flight in case of overbooking). It is not recommended to book these fares for any business travel.
Who are Travel notification emails sent to?
FCM travel booking notification emails are sent to:
Please note that you cannot opt out of receiving these notifications.
Regardless of the work order charged, travel notifications go to the Travelers one-over-one direct supervisor, not the Financial approver on the work order.
Changes to travel arrangements:
If the flight has to be canceled, there is usually a 24-hour void window possible from the time of booking. For hotel or car, if the booking is not within the cancellation period (i.e. usually 48 hours for hotel reservation), then it should be canceled without penalty. The manager or traveler would need to call the FCM team to make these adjustments. A fee may apply.
Selecting the correct work order:
There is no work order validation by FCM. FCM is only verifying that the work order is in the correct XXXXX-XXXXX format. It is the responsibility of the traveler to input the correct work order at the time of booking. If you are unsure of the correct work order, please contact your (Faculty) Financial Officer prior to completing any bookings.
What about all the additional charges when I rent a car?
With the contract that we have negotiated with Enterprise, there should be no add on insurance or any other type of additional billing, within Canada or the United States.
There is not space on our University of Waterloo Enterprise web site to put our 18 digit Accounting Flexfield?
No there is not, you need to provide Enterprise with that information when picking up the vehicle. If you provide a University of Waterloo account number, do NOT give them your credit card information for any reason.
Why is travel paperwork so difficult at the University of Waterloo?
As a public institution, we are subject to many rules and regulations in terms of accountability and reporting to various granting agencies.
Is travel at the University of Waterloo environmentally friendly?
No – it is pretty clear that any travel is inherently not environmentally friendly. However, we have tried to factor environmental considerations into each of our travel contracts. The most environmentally friendly initiative you can make relative to traveling is to find an alternative such as a conference call, or Zoom/MS Teams.
Can I use my Purchasing Card for travel expenses?
Unfortunately, you cannot. See note above about reporting.
The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is co-ordinated within our Office of Indigenous Relations.