Linda Wang (she/her), a third-year Computer Science student, is the Co-op Student of the Year for the Faculty of Math! Her incredible work at the Royal Bank of Canada (RBC) played a pivotal role in developing one of the company’s first generative Artificial Intelligence (GenAI) use cases in human resources (HR).
Linda discusses her proudest accomplishments, the challenges of applying AI in industry and the importance of stepping outside of your comfort zone.
During her co-op term at the Royal Bank of Canada (RBC), Linda Wang utilized AI technologies to develop a solution for the Global HR Advice Center, now pending patent, to reshape internal HR inquiry processes for over 90,000 employees.
Traditional HR processes often require significant time and resources, creating bottlenecks in large organizations.
To address this challenge, Linda designed an AI-powered system that enhances efficiency by streamlining responses to employee inquiries.
Her work introduced one of RBC’s first GenAI applications in HR, a field where AI adoption has been relatively slow. By implementing this solution, she not only improved operational efficiency but also demonstrated how AI can drive innovation beyond client-facing applications.
Read the full story from the Co-Operative Education website to learn more.