Welcome to Retirees Association

Welcome to the website of the University of Waterloo Retirees Association (UWRA). The UWRA represents the University of Waterloo retirees (both faculty and staff) and helps them enjoy their years of retirement.

The association consists of volunteer board members who represent retiree concerns on Pension and Benefits matters, Human Resources issues and UWaterloo policy changes. A complete description of the roles of the individual board members can be found at the UWRA board of directors home page.

There are many activities in the region that you can partake in. Some events of  the new tour schedule are finalized while others are in the planning stages and can be found under the "Socials and tours" header.

To keep informed of daily activities on campus, check out the University of Waterloo daily bulletin.

Click on the NEWS and/or EVENTS box below to keep informed of the latest news and events that pertain to you, the University of Waterloo retirees.

  1. Nov. 18, 2020Disabling of some recent retiree email accounts

    Some recent retirees may have had their email accounts inadvertently disabled.   IST is re-activating those as we are made aware of them, and putting in place a fix to prevent this from recurring.  No email is lost when this happens, but the account is locked out until IST  manually unlocks it.

    This affected employees who recently moved to Office 365 email, as part of our campus email project, and then retired.  It should not affect those who were already retired, or who did not move to Office 365 email.  It should not affect recent retirees who are also UW alumni.

    The issue was caused by automated account deprovisioning that detected a person no longer in the Workday HR system after their retirement, and if they were also no longer in the alumni database, the system removed their Office 365 email license as our system did not check retiree status.   IST is working on fixing this as quickly as possible.  

    Please contact IST to have this resolved

    Phone: 519-888-4567, ext. 44357
    Email: helpdesk@uwaterloo.ca
    Live chat: Click to start a new live chat session

  2. Dec. 21, 2021Web Resources from the Fall 2021 WATtimes

    What’s Next? Home Care and Housing Options for Seniors from the Fall 2021 WATtimes

    Web Resources

    Home Care

    For information about or to apply for home care in or around Waterloo and Wellington counties, visit the Home and Community Care Support Services Waterloo Wellington website:


    Retirement Homes

    The Retirement Homes Regulatory Authority maintains a searchable database of retirement homes in Ontario.


    Comfort Life has a database of retirement homes across Canada.


    Long-term Care Homes

    For an overview of long-term care in Ontario and how to apply, visit


    In Ontario, a network of 14 Home and Community Care Support Services offices manages applications for long-term care. The Waterloo Wellington office website is


    The Ministry of Health and Ministry of Long-Term Care provide a database of long-term care homes that is searchable by map, postal code, location, or name. The site provides detailed information about long-term care homes, including complete contact information and inspection reports.


    Concerned Friends is a registered charity dedicated to advancing the health and well-being and enriching the experiences of persons living in long-term care homes across Ontario. The organization’s website provides a comprehensive checklist for choosing a long-term care home, information about residents’ rights, summaries of inspection reports, and links to various organizations serving seniors.


  3. May 21, 2021Reitrees Email moving from Exchange to Office 3605

    What is happening? As part of the Office 365 employee email investigation recommendation, retiree on-premises Exchange (Connect) email accounts will be moved to Office 365. This work does not affect email accounts on Mailservices. 


    When is this happening? Wednesday, June 9 between 9:30 a.m. and 4:00 p.m. 


    What should retirees expect?  

    • O365 email provides a secure, reliable, user-friendly email experience.  
    • Retirees will receive email communication about this work approximately two weeks before the migration date, and a reminder two days before. A copy of this message is below. 
    • Communications will outline the post-migration steps and link to necessary support resources. 
    • If not yet enrolled, retirees will need to enrol in the University’s two-factor authentication (2FA) service powered by Duo Security to gain access to their O365 mailbox. 
    • Retirees will be instructed to contact the IST Service Desk for support but may reach out to the Retiree Association to confirm the legitimacy of the email and seek support. Such requests can be redirected to the IST Service Desk.  


    How can the Retiree Association support this work? Your assistance in promoting the upcoming work via internal communication channels, such as the Retiree Association website and newsletter, would be greatly appreciated.  


    Support resources: 


    Questions or concerns? Please contact Natasha Jennings, njennings@uwaterloo.ca.  



    EMAIL MESSAGE TO RETIREES – Will be sent May 26 with reminder on June 7 


    Subject: Retiree email moving to Office 365 Cloud environment – June 9 


    You are receiving this message because your University of Waterloo mailbox is being moved from Connect (on premises) to Office 365 (in the Cloud).  


    What is happening? This mailbox will be migrated to Office 365 as part of the Office 365 employee email investigation recommendation, which will provide you with a secure, reliable, user-friendly email experience.  


    When is this happening? Wednesday, June 9, 2021, between 9:30 a.m. and 4:00 p.m.  


    • The migration of each Retiree mailbox will take approximately 5-10 minutes during the outlined migration window.  
    • The mailbox can continue to be used during the migration window. 
    • A notification will not be sent when the mailbox has been migrated, however, you may notice it is no longer receiving messages to the inbox. You may begin the post-migration steps at this time or wait until the end of the migration window


    Action required: Post-migration steps 

    • If you have not yet done so, you must enrol in the University’s two-factor authentication (2FA) service powered by Duo Security to gain access to your O365 email account.  
    • 2FA adds an extra layer of security to your email account. 
    • Please see the Duo two-factor authentication for retirees support article. 
    • Outlook 2019/365 users should close and restart the Outlook mail client. 
    • Other mail clients should follow the steps outlined in the post-migration knowledge base article


    Other reconfiguration steps may also need to be completed 


    Important notes 

    • IMAP users will require an email client that supports the OAuth 2.0 protocol (e.g., a web browser, newest versions of Outlook for Windows or Mac, and Thunderbird) as Basic Authentication will be unavailable.  
    • A reminder that email (on-premises or in the cloud) should not be used to share or store highly restricted data

    Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, or 519-888-4567 ext. 44357. 

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