This is a list of some of the services we provide.
WatIAM/Nexus Account Setup and Assistance: All Science students, staff, and faculty are assigned a WatIAM userid, a WatIAM password, and a corresponding Nexus account as part of the onboarding process. Your Nexus account allows you to log in to our computer lab terminals and access selected site-licensed software in a Windows environment. Your Nexus account also mediates authentication for some services. We support all aspects of these accounts.
Problems Logging in: We can help with login problems preventing access to WatIAM, Nexus, email, remote desktop, secure FTP (file transfer protocol), and a variety of others.
Email Configuration: Support is available to assist with adding email accounts (both on and off campus) to mail clients on PC, Mac, or mobile platforms. Troubleshooting for email sending and receiving issues is also available.
Computer performance issues: Troubleshooting of performance issues on PC, Mac, and Linux systems.
Computer Labs: Science Computing currently has 3 Nexus computer labs. Terminals are available for use by any Nexus account holder (as long as the lab is not booked for classes).
Video conferencing facilities: There are two link-equipped classrooms in Science. We also have a couple of portable kits for custom Skype-based video conferencing in other rooms. Contact Paul Miskovsky for more information.
Repairs: Basic computer repairs and upgrades are available, cost depending on the system. An account code is required. Contact Rick Loney for more information.
Don't see what you need?
In addition to the services shown above, custom solutions may be available. Please contact us at the Science Computing Helpdesk with any questions or special requests.