Login Issues

WatIAM | Nexus | Duo / 2FA

Can’t log in to WatIAM 

Forgot WatIAM password

  1. Go to the WatIAM portal.
  2. Click "Forgot Password?".
  3. Enter your WatIAM username and your external recovery email address (not your UWaterloo email address).
  4. Check your inbox for a password reset email - there will be a link in the body of the email.
  5. Follow the link in the email and reset your password. Your password will need to meet the following requirements:

    1. Password complexity requirements (e.g., including numbers, uppercase characters, special characters) are being removed in favour of longer passphrases.

    2. Minimum length: 15 characters.

    3. Maximum length: 64 characters.

    4. Other: does not contain the individual’s name or other University of Waterloo identifiers.

  6. Note: After changing your password, it can take a few hours for the new password to sync through through all UWaterloo resources. 

Forgot WatIAM userid

  1. Go to the WatIAM Forgot Username page.
  2. Enter your external recovery email address (not your UWaterloo email address) and click "Submit".
  3. You will receive an email with your WatIAM username.

Can’t log in to Nexus

  1. Try logging in to a different terminal than the one that refused you.
  2. Refresh or change your WatIAM password using the steps above.
  3. Once your password is changed, you can try logging in on a Nexus terminal you have not logged in to recently. Sometimes, the Nexus terminal will “remember” the password you entered the last time.

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