We offer computing support for the Faculty of Science. We want to help you...
Stay connected
- Email client configuration for on-campus and off-campus email accounts
- Wireless connection for laptops and other mobile devices
- Nexus lab locations and scheduling information
- Mapping your R: drive and connecting remotely so you can work from anywhere
- Troubleshooting wired connections on campus
- Troubleshooting login problems (Nexus accounts, Office 365, WatIAM/Quest, etc.)
Get the content you want
- Help avoid spam
- Support for software and web resources (e.g. MS Office, library resources, Refworks, LEARN, adding funds to WatCard, printing)
Maintain the high performance you need
- Troubleshooting performance issues
- Support for malware detection and removal
Connect with resources
- Setup for meetings/defences (usually requested through departmental grad coordinator)
- Faculty member lab bookings
- Backups for faculty member research
- Flatbed scanner for student scanning
- Hardware configuration/hookup, upgrades, and troubleshooting assistance
News
Retirement of Exchange Web Services (EWS) on October 1, 2026
What is happening? Microsoft is retiring Exchange Web Services (EWS) in Microsoft 365 and Exchange Online. EWS is an older technology used by some email clients, applications, and automated processes to access mailbox data. Microsoft is directing customers to migrate to Microsoft Graph, which is the supported replacement platform.
What is changing? Microsoft has confirmed that EWS retirement will occur in phases:
- Beginning October 1, 2026, Microsoft will start disabling EWS for organizations that have not taken action to manage EWS access.
- On April 1, 2027, EWS will be permanently disabled in Exchange Online and will no longer be available. Microsoft has stated that no extensions or exceptions will be granted beyond this date.
What is the impact? If you use a third-party email application, automated process, or business application that connects to Exchange Online using EWS, that solution must eventually be updated, replaced, or migrated to Microsoft Graph before April 1, 2027. Examples may include:
- Third-party email clients
- Departmental applications
- Automated mailbox processing tools
- Vendor applications that interact with Exchange Online
Adobe Acrobat & Creative Cloud License Renewal Popups
What is happening? The University of Waterloo is renewing our Adobe ETLA for Acrobat Pro and Creative Cloud studio. Beginning on September 8, 2026, Adobe users will see a pop-up message indicating that the license will be expiring. Please disregard the message as the license will continue to work, as usual.
What do I need to do? No action is required. The pop-up can be disregarded and will go away once our Adobe ETLA has been renewed.
MATLAB License Renewal Popups
What is happening? The University of Waterloo is renewing our campus-wide license to MATLAB and Simulink. Beginning early to mid September, MATLAB users may see a popup message indicating that the license is due for renewal.
What do I need to do? For most users, no action is required. The popup will go away and stop appearing in a few days.