In keeping with the goal of reducing the covid-19 risk to students and staff, we have taken the following measures:

On-campus Science Computing offices are closed.
- Support will be remote only unless in-person presence is essential.
- Please contact a Science Computing representative to discuss appointment possibilities.
In-person access to the student computing labs (Nexus labs) is not available in Fall 2020 or Winter 2021.
- Remote lab access is available to Science students on the Remote lab access page.

Thank you for your patience in these unprecedented times. We are still (virtually) here to help you and encourage your to reach out to us anytime, at the above contacts or via Teams.

Welcome to Science Computing

Our primary goal is customer service.

We offer computing support for the Faculty of Science. We want to help you to....

Stay connected

Email client configuration for on-campus and off-campus email accounts
Wireless connection for laptops and other mobile devices
Nexus lab locations and scheduling information
Mapping your N: drive and connecting remotely so you can work from anywhere
Troubleshooting for wired connections on campus
Troubleshooting for login problems (Nexus accounts, Connect email, Office 365 (edu), Watiam/Quest, etc.)

Get the content you want

Help setting up spam and other filters for email
Support for software and web resources (e.g. MS Office, library resources, Refworks, LEARN, adding funds to WatCard, printing)

Maintain the high performance you need

Troubleshooting for performance issues
Malware detection and removal

Connect with resources

Skype setup for meetings/defenses (usually requested through departmental grad coordinator)
Faculty member lab/link room bookings
Backups for faculty member research
flatbed scanner for student scanning
hardware configuration/hookup, upgrades and troubleshooting assistance

Need more information? Ask us!

News

July 9, 2019Allan Fleming
Science Computing is very sad to announce the passing of Allan Fleming who died quietly in his sleep just five months after his retirement in February, 2019. Allan’s quiet, humble friendliness and love of laughter belied his status as a huge asset to the Faculty computing support and server management team. He worked his magic on many machines, always focused on the positive and served as a great contributor to the morale of his unit as well as his clients’ service experience. We will miss him greatly.
May 15, 2019Net-ID is being replaced with a better solution for guests
New guest Wi-Fi service on campus (from Daily Bulletin, May 15, 2019) - Net-ID replacement

The Net-ID service used for guest Wi-Fi access is being shut down, according to an announcement from Information Systems and Technology (IST).

Net-ID will no longer be available beginning Saturday, June 1. After June 1, users connected to Eduroam using Net-ID (userid@netid.uwaterloo.ca) will be disconnected.

Read all news