• On-campus Science Computing offices are *open* with limited core hours of 9 a.m. to 4 p.m.
    • Please contact a Science Computing representative for an appointment.
      • Due to reduced staffing, walk-ins may be disappointed.
      • Virtual support is still available at the above contacts or via Teams.
  • In-person access to the student computing labs (Nexus labs) is not currently available.


Science email accounts have now been migrated to Office 365 (cloud) email. If you are having issues syncing your email following the November 2020 migration, please see Office 365 email migration.

Email Accounts

Undergraduate students

All undergraduates are entitled to an Office 365 account on the uwaterloo.ca domain. Your Office 365 account comes with up to 5 copies of Office.
To create your account:

  • Go to Office.com, click the "Sign in" button and enter youruserid@uwaterloo.ca in the upper field.
  • You should be automatically redirected to the University of Waterloo Office 365 login page.
  • Enter your WatIAM password and click “Sign in.”

Graduate students

All graduate students are entitled to a Connect account (on-campus Microsoft Exchange account). The Connect account comes with the Exchange calendar application that many students and their supervisors find useful.

If you are a new graduate student, a Connect account may have already been created for you.

To check if you have an account:

If you cannot log in:

Staff and faculty members

Staff and faculty members are automatically set up with a Connect account.

Email Client Configurations

Client configuration for Office 365 accounts

Client configurations for Office 365 accounts can be found on Office.com. Your email address will be youruserid@uwaterloo.ca; your userid will be Nexus\youruserid and your password will be your WatIAM password.

Client configuration for Connect (Exchange) accounts

Connect (staff, faculty, grads) email was migrated to Office 365 in Fall 2020.

Adding a Connect account to a phone or email client can usually be done automatically. Appropriate settings are shown below:
Type of account:    (Microsoft) Exchange
Name:    Your name (e.g. Joe Smith)
Email address:    yourWatIAMuserid@uwaterloo.ca
Userid:   yourWatIAMuserid
Password:    YourWatIAMpassword
Server:   connect.uwaterloo.ca

If the account will not add automatically, please contact the Science Computing Helpdesk.

Email Client stuck on "Need to update password"

Due to recent changes made by Microsoft regarding what authentication methods are supported by their Office 365 mailboxes some email clients other than Outlook (i.e Blackberry Hub+ Inbox, Apple Mail, etc) require that your email be removed and re-added to function properly again. The instructions found here, Email client stuck on "Need to update password" explains how to complete this process for a variety of email clients.  

Email forwarding and filters

In Microsoft 365 email, forwarding and filters are applied by setting up rules.

This is best done using the Outlook Web App as follows:

  • Login to your email account at Outlook.com with youruserid@uwaterloo.ca and your WatIAM password. You will need 2FA set up to log in.
  • On Outlook Web App, near the upper right corner, click on the "Settings" button and then select "View all Outlook settings" at the bottom of the panel.
  • On the left, click "Rules."
  • Click "+Add New Rule."
  • Name your rule something that tells you exactly what it does. For example, "Redirect a copy of all messages to my Gmail account."
    • Add a condition
      • Note: you can add multiple conditions to ensure that you are affecting only the messages you want to affect by clicking "Add another condition."
      • Note: you can select "Apply to all messages" if you want the rule to affect every message that comes into your inbox.
    • Select an action
      • Note that you can select multiple actions, e.g. "Mark as read" and "Delete"
      • "Forward to" vs. "Redirect to"
        • "Forward to" will send emails with an "FW:" appearing at the beginning of the subject line and the body of the email will contain the original message and the message's history details.
        • "Redirect to" will send emails as if they came directly from the original sender's email address.
    • Add an exception if necessary
      • exceptions can help you to narrow down the list of affected messages even more
      • more than one exception can be added
      • exceptions are optional
    • Check the "Stop processing more rules" box if necessary
      • Rules are carried out in order from top to bottom
        • rules can be re-ordered.
        • if more than one rule in your list affects an incoming message but the earliest rule in the list has the "Stop processing more rules" box checked, then subsequent rules will not be applied.
          • e.g. if you tag a message as Important in an early rule, you probably don't want to delete it in a later rule.