Removing and re-adding an email account

Instructions for desktop email clients:

Instructions for mobile email clients:

Outlook for Windows (New)

Removing an account:

  • Click on "Settings"

  • Go to "Accounts" then "Email accounts"

  • Choose an account you'd like to delete

  • Click on "Manage" then "Remove"

Outlook for Windows (Old)

Removing an account:

  • Go to "File" then "Info"

  • From "Account Settings" select "Account Settings" 

  • Select the account you'd like to remove then click on "Remove"

Windows Mail App

Removing an account:

  • At the bottom of the left-side panel, click on the settings gear icon

  • Click on "Manage accounts"
  • Choose an account you wish to remove 
  • Click "Delete account"

If you only have one Outlook email account, when you open Outlook again it will prompt you to sign-in. Signing in will re-add your account. To add an additional account to Outlook, click "Add account" in the left-hand list of inboxes and folders. You will be prompted to enter the login credentials of the new account.

Outlook for Mac

  • Launch your Microsoft Office for Mac Outlook client. 

  • After Outlook is launched, click on Tools > Accounts. 

  • Delete the current account byfollowing the steps below.

    • Highlight your account, then click the minus button (-) in the bottom left corner.

    • Confirm your deletion by clicking on "Delete."

  • Once removed, you’ll be brought back to the Accounts window, click on the button for Exchange or Office 365. 

  • Enter your primary email address in the "E-mail address" field. 

  • Enter youruserid@uwaterloo.ca and your WatIAM password. 

  • Make sure "Configure automatically" is checked, then click "Add Account."

  • Check the "Always use my response for this server" option and click the "Allow" button. 

Apple Mail (MacOS)

Removing an account:

  • Open "Mail" then in the top left corner click "Mail" and select "Accounts..." from the dropdown menu.
  • In the window "Internet Accounts" click the desired account from the menu on the left.
  • Click the "-" button in the bottom left corner to remove the account then click "OK."
  • Close the Apple Mail app.

Adding an account:

  • Click the "Magnifying Glass" in the top right corner and then search "Mail" and double click to open the app.
  • In the top left corner of your device click "Mail" then click "Add account...." 
  • Click "Exchange" then click "Continue."
  • Enter your UWaterloo email: yourWatIAMuserid@uwaterloo.ca and click "Sign in."
  •  Click "Sign In" on the pop-up, then enter your WatIAM password and click "Sign in." 
  • Complete the 2FA steps.
  • Select which of the following apps (Mail, Contacts, Calendar, Reminders, and Notes) you would like to sync with your device and then click "Done."

Outlook for mobile

To delete the account:

  • Start the Outlook app. 

  • At the top left, select the menu icon, tap "Settings."

  • Tap the account you would like to remove/delete. 

  • A new window will appear. Tap "Delete Account." 

  • A small menu will appear, tap "Delete."

  • Fully quit the application. 

To re-add the account:

  • On the Welcome Screen, click "Get Started."

  • On the "Get Notified" screen, you have the option to turn on or off app notifications. This is according to your preference. 

  • On the "Add Account" screen, enter the email address of the account you are configuring. 

  • Enter your account name in the following format: youruserid@uwaterloo.ca

  • Click "Add Account."

  • Enter your WatIAM password on the Office 365 sign-in page and select "Sign In." 

  • If you use 2FA, click through the prompts to authenticate. 

  • Your account will be added to the Outlook app. 

  • You will be prompted to add another account if you wish to do so.

BlackBerry Hub+ Inbox (Only for Android)

Removing an account:

  • Tap the BlackBerry Hub+ Inbox icon (An envelope overlapping an SMS message).
  • Open "Settings" by clicking the cog near the top right.
  • Under the "Accounts & Views" heading tap "Manage accounts" then select the account you wish to delete.
  • In the top right corner, tap the "Trash Can" icon.
  • Tap "Remove" on the "Remove account?" prompt to confirm the deletion.

Adding an account:

  • Tap the BlackBerry Hub+ Inbox icon (An envelope overlapping an SMS message).
  • In the top left corner tap the "Menu" (three lines) icon.
  • Tap "+" beside "Accounts" then tap "Add an email account."
  • Enter your UWaterloo email address: WatIAMuserid@uwaterloo.ca then tap "Manual Setup."
  • Tap "Microsoft Exchange ActiveSync."
  • Tap "X" beside the password field then tap "+" beside "Add authentication."
  • Tap the "Sign in with Microsoft" button. 
  • Enter your WatIAM password and complete the 2FA steps. 
  • On the "Server settings" screen enter outlook.office365.com in the "Server" field.
  • On the "Account Set-up" screen tap "Next." 
  • Tap "OK" on the remote security administration pop-up, select the desired options then tap "Next."
  • A pop-up will appear asking you to update your security settings, tap "OK."
  • Tap "Activate" on the "Device Administrator" screen.
  • Optionally select an "Account color" by selecting from the color palette pop-up after clicking the colored bubble.
  • Optionally enter an "Account display name" then tap "Finished."

BlackBerry 10

Modern authentication is not supported by BlackBerry 10. If possible we recommend switching to an email client which supports modern authentication. Alternatively, if you would like to be able to add your Office 365 email account to your BlackBerry 10 please follow the steps below:

  • Email rt@rt.uwaterloo.ca and request an exception for using modern authentication, allowing your account to instead use basic authentication. 
  • Copy Simon Dinney (sdinney@uwaterloo.ca) and Jason Giles (jason.giles@uwaterloo.ca) on the email.

Having issues adding your account? Please contact the Science Computing Helpdesk.

Apple Mail (iOS/Mobile)

Removing an account:

  • Tap the "Settings" icon then scroll down to "Mail" and tap "Accounts."
  • Tap the account that you wish to remove.
  • Select "Delete Account" then select "Delete from My Device" to confirm the deletion.

Adding an account:

  • Tap the "Settings" icon then scroll down to "Mail" and tap "Accounts."
  • Tap "Add Account" then tap "Microsoft Exchange."
  • Enter your UWaterloo email: yourWatIAMuserid@uwaterloo.ca and click "Next."
  • Tap "Sign In" on the pop-up, then enter your WatIAM password and click "Sign in." 
  • Complete 2FA steps then tap "Continue."
  • Select which services you would like to sync with your device then tap "Save."

Gmail (Android)

Removing an account:

  • Open the "Settings" app and then scroll down and tap "Accounts and backup" then tap "Accounts."
  • Tap the name of the account you wish to delete.
  • Tap "Remove account" then tap "Remove account" on the pop-up to confirm the deletion.

Adding an account:

  • Open the "Settings" app and then scroll down and tap "Accounts and backup" then tap "Accounts."
  • Tap "+Add account" then tap "Exchange."
  • Enter your UWaterloo email: yourWatIAMuserid@uwaterloo.ca then tap "Next."
  • Enter your WatIAM password then tap "Sign in" and complete the 2FA steps.
  • A "Permissions requested" popup may appear, if so tap "Accept."
  • Tap "Done" to complete adding your account.

Email (Android)

Removing an account:

  • Open the "Email" app and then tap the  "Menu" button then tap the "Settings" button in the top right corner of the menu. 
  • Tap the name of the account you wish to delete.
  • Tap "Remove" in the top right corner then tap "Remove" on the pop-up to confirm the deletion.

Adding an account:

  • Open the "Email" app.
  • If the "Set up Email" pop-up appears skip the next two steps, otherwise continue. 
  • Tap the  "Menu" button then tap the "Settings" button in the top right corner of the menu.
  • Under "Accounts" tap "+Add Account."
  • Tap "Hotmail Outlook."
  • Enter your UWaterloo email: yourWatIAMuserid@uwaterloo.ca then tap "Next."
  • Enter your WatIAM password then tap "Sign in" and complete the 2FA steps.
  • An "Apply security settings?" popup may appear, if so tap "Apply."
  • Review your settings and then tap "Done."
  • An "Activate the device admin app" may appear, if so tap "Activate."
  • Optionally name your account then click "Done" to complete adding your account.

Issues or concerns? Please contact the Science Computing Helpdesk.