A new way to measure patient experience


                        Version Française


Patient-reported measures are increasingly recognized as important for identifying gaps in the quality and safety of health care. Patient experience measures are particularly valuable because of their ability to capture distinct features of care quality that only a patient can report on, and they can do so in an objective way.

Through extensive literature review and psychometric testing, researchers at the University of Waterloo and Wilfrid Laurier University, in partnership with the Rehabilitative Care Alliance, developed a patient experience measure for the outpatient rehabilitation setting.

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