Arts website guidelines

Create scannable content

Most of the time, users are task-oriented - that is, they want to quickly get information they need or to complete an action. They scan content rather than reading it word-for-word. A 'wall of text" can be confusing and overwhelming, even for an academic audience, and especially on a mobile device.

Use formatting options such as headings and lists to organize content and make it easier for users to find what they need.

Use columns for layout, tables for data

It might be tempting to use a table to create a grid for layout purposes, but it's considered bad practice with today's responsive websites and assistive technology. The WCMS has various options to help create an attractive and usable layout, including different sizes sections and types of blocks.

See the WCMS 3 sample website for some layout inspiration.

Link, don't duplicate

Content duplicated across websites is confusing for users (and search engines), and there's the risk that one or more copies will become out of date if something changes. That can lead to grievances and other troubles we'd rather avoid. Let the owner of the content (the Registrar's Office, Faculty of Arts, etc.) be responsible for keeping that content up to date.

• If it's information that applied to all Waterloo students, link to the appropriate academic support unit website. (For example, Campus Wellness.)
• If it's information that applies to Faculty of Arts students, chances are it's on the Faculty of Arts website. (For instance, course selection information or prospective major charts.)
• If it's particular to department, school or discipline, it can do on the school or department website. For example, with co-op related information it's okay to include specifics on your website (such as sample jobs your students have held) and link to the co-op website for the general information.
• The undergraduate and graduate calendars are the official sources of degree requirements, academic regulations and other academic content. Please link to these websites and avoid including the content on your own pages. (For instance, link to plan information and lists of courses in the calendar rather than posting it to our website - it's easy for this content to get outdated on our sites.)

Use webpages when possible instead of PDFs

Sometimes there is a need to offer a downloadable or printable version of content, but web pages are more accessible and user-friendly than PDFs.

Consider:

• Does this content need to be on a public-facing website? For instance, documents for internal purpose (like a program review) don't need to be public.
• Is there another solution? For instance, course syllabi should go in Outline, a graduate handbook could use the catalog content type.

Avoid text on images

Text on images (or images of text) can be an accessibility and usability issue. They can become pixelated when magnified, and often require "pinching and zoomer" on a mobile device.

Instead, use call-to-action buttons, homepage banners and the styles provided in the WCMS where the text can be read by a screen reader and the content automatically scales depending on what device you use.

Event and course promotion posters should also be avoided, especially ones containing links or QR codes. (Templates are available to help create content that works for different channels.)

In content types such as news, events and catalogs, you can add your own tags to items or you can create groups.

How tags are used

• On the listing pages for news, events, profiles, etc, users can filter content according to tags to see only what they want.
• Each tag will generate a listing page of all of the content with that tag.
• You can also use tags to post certain content in a listing block in WCMS 3. (See the How-to about tags for more details.)

Avoid using tags to call attention to something. They don't add value to the post, and they don't do anything to improve search results. Because they accumulate across all the posts on your website, you could end up with a large number of tags that your audience will struggle to navigate.

Likewise, it's important to avoid creating tags that will seldom be used or don't get used at all.

If you want to add additional tags to your posts, create a tagging strategy: that is, a concise list of tags to use, and when and how they should be used.

Audience tags

These tags are controlled by University Relations and IST, and are consistent across Waterloo's websites. You'll see them on many content types in the WCMS.

Note: These tags denote who the content is created for, not who the content is about. for instance, a student networking event might have an alum as a speaker but the event is for students (alumni as a whole are not invited, and shouldn't be tagged.)

Event tags

There's a list of event types also added to the event content type. You can add your own if the type of event you're hosting isn't listed, or if you regularly have events under a given name or theme.

If your website doesn't have a lot of events, you don't need to add additional tags.

News tags

You can add your own tags to news item, but it's recommend you only do this if your website regularly has fresh content.

Contacts and profiles

You can use tags to create groups of people in these content types. For instance, you might want to group staff versus faculty contacts on your contact page.

When choosing your tags, always keep your audience(s) in mind. How would they sort for or sort information?