• For Quest log in issues: If you are receiving a username/password invalid error on Quest but are able to log in to other services, please review Trouble shooting for Quest log in issues.
  • For OSAP release issues: Are you waiting for your spring 2024 term OSAP funding to be issued? Ensure you are Fees Arranged and that you’ve completed all the applicable OSAP steps for the school to confirm your enrolment.
  • A "Not Fees Arranged" hold will be added to your account if you are not fees arranged by May 18, 2024. Visit Spring 2024 "Not Fees Arranged Holds" (NFA) holds and how to avoid them for more information.

Welcome to the Student Service Centre

Whether you are a new student stopping by to pick up your WatCard for the first time, a current student with questions about how to enrol in courses, or an alum requesting a duplicate diploma, we are here to help you. The Centre is your go-to place for many administrative and financial needs. If we don't know the answer to your question, we are happy to direct you to someone who can help.

Stop by and see us on the first floor of Needles Hall (NH), Ask our bot a question, send us an email, or reach out in one of the many ways you can contact us.

Service highlights:

  • Financial inquiries (e.g., OSAP, other provincial funding, awards and bursaries, scholarships, work-study, emergency loans, tuition fees, promissory notes, tax receipts, paying/removing holds, UHIP)
  • Official documents (e.g., transcripts, letter of enrolment, diplomas, CPP form)
  • Quest course enrolment (e.g., course overrides, course registration questions, transfer credits)
  • Record updates (e.g., name change, plan modification, residency changes) Note: You can also email these forms to askthecentre@uwaterloo.ca.
  • Service Canada (e.g.,  issuing and renewing SINs on select dates)
  • WatCard (e.g., pick up your WatCard, request replacement card, general inquiries etc.) 

News

  1. May 23, 2024Spring 2024 "Not Fees Arranged" NFA holds and how to avoid them

    What is an NFA hold?

    An NFA hold is added to your student account if your registered status is not “Fees Arranged” by the NFA hold date for undergraduate (bachelor’s) students or the NFA hold date for graduate (master’s and doctoral) students. For the spring term, that date is May 18, 2024.

  2. May 16, 2024Trouble shooting for Quest log in issues

    If you are having issues logging in to Quest and seeing either a "username/password is invalid" error or “Bad Request – Header Field Too Long HTTP Error 400” message but can still log into other services such as WatIAM, Learn or Outlook you will need to fully clear your browsing data. We've included some helpful instructions below, based on your browser of choice.

    Please note that these instructions should be completed with no active browser windows that are on any uwaterloo.ca affiliated websites. 

  3. May 9, 2024Service Canada SIN Clinics for spring 2024
    Service Canada Logo

    Service Canada representatives will be in The Centre issuing and renewing SINs for Waterloo students.

    Upcoming date: 

    • Tuesday, June 4
    • Thursday, August 8
    • Wednesday, August 28

    Clinics take place between 9 a.m. and 4 p.m. To book an appointment; drop by The Centre, call 519-888-4567, ext. 42268, or book online via Portal (available beginning at noon, the day prior to the appointment). 

Read all news