Do you need urgent help? Are you in crisis, feeling unsafe, or worried you might hurt yourself or others? If you are experiencing a life-threatening issue, please call 911 or contact the Campus Special Constable Service (519) 888-4911, ext 22222.
There are numerous resources available both on-campus and in the community. If you are uncertain which resources would be the best fit for you, you can find more information on our Self-Screening and Mental Health pages. Also, feel free to connect with the wellness contact in your department or the Community Wellness Team. We can help you find what you need.
Off-campus support and regional crisis lines
Below is a list of off-campus and after hours support for those living within Waterloo Region.
- 911 (if you are at-risk of harming yourself or others)
- Campus Wellness - After hours support page for students
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Empower Me provides mental health support 24/7,365 days a year anywhere in Canada or the US. Call 1-833-628-5589 (toll-free). Multiple languages are available.
- IMPACT (Integrated Mobile Police and Crisis Team) Provides after-hours mental health support for University of Waterloo students. Available Thurs-Sun 3:00pm to Midnight (519-888-4911)
- Employee & Family Assistance Program: Homewood Health offers short-term, confidential counselling for employees, including face-to-face (flexible hours), telephone or online sessions for a variety of reasons. The program also includes Life Smart Coaching and other online services. 1.800.663.1142 (English), 1.866.398.9505 (French).1.888.384.1152 (TTY) 604-689-1717 International (call collect)
- Here 24/7 (1-844-437-3247) provides support and information for mental health 24/7.
- Kitchener-Waterloo: Grand River Hospital (519-749-4300) or St Mary’s Hospital.
- Cambridge: Cambridge Memorial Hospital (519- 621-2330)
- Kitchener Mobile Crisis Walk In: 67 King St. East, Kitchener, ON N2G 2K4. Phone: 519-744-7645. Toll Free: 1-877-627-2642
Hours: Daily 9:00 – 5:00 p.m. - Crisis Services Canada - 1-833-456-4566 or by text 45645
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Good2Talk1-866-925-5454
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Chaplains Services: provide non-religious and faith-based support for the University of Waterloo community.
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UWaterloo Sexual Violence Prevention and Response Office (SVPRO)
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Sexual Assault Support Centre of Waterloo Region (SASC), 519-741-8633
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Hope for Wellness Help Line (Help for Indigenous people across Canada)
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See our Specialized Crisis Support page for specialized crisis services, as well as a list of Provincial and International Crisis Support.
OR, go to the nearest emergency department at Grand River Hospital, St Mary’s Hospital, or Cambridge Memorial Hospital.