Our Promise to You

Our promise to you logofruit smiley face

We want to ensure all customers leave happy and satisfied with their purchases and experiences at UW Food Services locations.

Our vision is to provide our campus community with innovative, fresh, and great tasting food that we will deliver with personalized, friendly, and knowledgeable service.

If you are ever unsatisfied with your experience, please speak to a staff member right away and they will be happy to Make It Right. If you discover an issue after leaving the eatery, you are welcome to contact our team at foodserv@uwaterloo.ca. We always value customer feedback.

We promise to always listen to customers concerns, acknowledge and apologize for any issues that arise and rectify problems by making it right.

Manager speaking kindly with customers

Make It Right Program

The Make It Right Program empowers our staff to quickly resolve any customer concerns. In addition to addressing the problem at its source, staff are able to provide replacement items for unsatisfactory purchases, albe to refund inadequate meals or provide a Make It Right Coupon for customers to receive a replacement entree or drink at a later date of their convenience.