Starting Fall Term 2021!
Food Services is expanding our mobile App! Now available in Brubakers in the SLC for pick-up AND The UC for order in, pick-up & delivery!
How to download:
Download the App today by searching "Mobile OrderUp" in the App Store or Google Play Store. Once you download that App - simply select 'Univeristy of Waterloo' for complete access to the UW Mobile App!
NOTE: IOS users will see our Mobile App Icon - Android users will see a generic icon on their phone interface.
What is the app used for?
It's a mobile ordering application in which customers can place their order in advance, pay by Credit Card or WatCard and pick up their food at the the designated pick up location or have it delivered on campus - FOR FREE! No delivery charges, no surcharges, no tipping!
What are the benefits to using the app?
Time! Lines can often be quite long in the Student Life Centre, which means you may spend a good portion of your break standing in lines. Simply order 15-20 minutes ahead and pick your food up when it's ready!
Convenience! Have it delivered right to your office building or residence building, and don't worry about walking over! See App for which locations deliver and all the delivery spots!
Loyalty Points - every time you order or participate in a challenge, you earn points which you can use towards winning awesome prizes such as food, UWaterloo wear, Warriors tickets and more!
WHERE CAN I ORDER FROM?
For Pick up in SLC:
- Pizza Pizza
- Pita Pit
- Shawarma Hub
- Chef & the Farmer - Smokehouse
- Teriyaki Expereince
Order-in, pick-up or delivery from The UC:
- UC Eats
- Additional locations coming soon!
Pick-up at Davis Centre:
How to Pre-Order on the App
The app offers the convenient option to pre-order your food for a set time in the future – on the same day only.
Step 1 - Select which restaurant you would like to order
Step 2 - Click the top right corner which it says "ASAP"
Step 3 - Select "Order Ahead"
Step 4 - Write in the time you would like to pick up your order.
Step 5 - Complete order and check out
Step 6 - At pick up time, go to the Brubakers Mobile App Ordering pick up counter, scan your QR code and get your order?
Step 7 - Enjoy your food!
How to Order for delivery
Step 1 - Select which restaurant you would like to order
Step 2 - Click the top right corner which it says "pickup spot"
Step 3- Select the option of "pickup spot" to have delivered
Step 4- Select item(s) you wish to order, and customize to your liking!
Step 5- Select your container choice at the end and select "add to order"
Step 6- Once you are finished with your order, select check out
Step 7- Review order and selection location for delivery. NOTE: Make sure to read where you are to meet the driver at your delivery location.
Step 8- Add payment or select method of payment and hit “pay”
Step 9- You will get a confirmation that your order has been received. You will also get an alert on your phone during the prep process.
Step 10- Be sure to be at the designated pickup area at the time of pickup. Enjoy your meal!
How to download the App
- Open up the App store on IOS or Google Play on Android devices.
- Search Mobile OrderUp.
- Select 'University of Waterloo'
- On IOS your interface will show our UW Mobile App icon -- On Android your interface will continue to look like the generic Mobile OrderUp icon.
- Once you finished downloading the app,
- Students: choose whether to use your Waterloo ID to sign up or an email address. Note: if you plan to use your Watcard and/or meal plan as the payment method, you MUST use your Waterloo ID to sign up.
- Staff/Community members: select use your email to sign up and use any email address you like. At this time, staff Watcards can not be used as a form of payment.
- You can now order delicious made to order meals!
Have trouble finding the app? Click on these links to redirect you to the download page.
How to add Watcard/Credit card on the App
Step 1- Open the app, on the bottom right hand corner select the "more" tab and than select payment methods.
Step 2- If you wish to add a Watcard, select the Watcard option and log in with your credentials and follow the instructions on the screen. At this time this option is only available to students only.
Step 3- If you wish to add a credit card, select the credit card option. Fill in or scan your credit information and select add card.
Congratulations! You are now all ready to order from our delicious options!
Troubleshooting the App
If you are having problems with the app, we recommend trying a few things:
- Restart your phone: it might sound simple, but this basic troubleshooting can solve many problems
- Be sure the UW Food Services app is up to date: this can be confirmed in iTunes App Store or Google Play.
- Unistall the UW Food Services app and reinstall it: it can be found by searching ‘UW Food Services’ in the iTunes App Store and Google Play.
If this does not work, please do not hesitate to reach out to us.
What is the Loyalty program all about?
The loyalty program helps you build points for chances to win cool prizes. Earning points is easy, from completing your profile, rating the app and of course, placing orders will get you points.
Check out the Rewards tab at the bottom of your screen to see what level you are at. When you are ready to spend some points, check out Contests. In Contests, you will see opportunities to put your points towards winning various things – credit towards your next mobile app order or UWaterloo swag. Once the contest is full, a winner will be drawn and contacted by UW Food Services!
Please note: University of Waterloo staff and faculty members are not eligible to join contests.
Questions? Email us at firstname.lastname@example.org