Get mental health support when you need it

Concerned about your own or another individual's well-being? Who do I call?

Ensure you and others are safe before intervening.

If you are experiencing a life-threatening issue, in an emergency or in crisis call 9-1-1. 

During Office Hours (8:30 a.m. to 4:30 p.m.)

Physical distress - Health Services - 519-888-4096

  • Health Services Building
  • Open for urgent primary care

Emotional distress - Counselling Services - 519-888-4096

  • Needles Hall Expansion, 2nd Floor
  • Phone appointments available

Aggressive behaviour - Special Constable Service - 519-888-4911 / 519-888-4567, ext. 22222

  • Commissary Building

Life-threatening issue - call 911

Non-emergency Waterloo Regional Police Services - 519-653-7700

Outside office hours

Special Constable Service - 519-888-4911; 519-888-4567, ext. 22222

  • The only after-hours resource on campus
  • Trained to make an initial assessment of the student
  • Have access to appropriate resources

Empower Me - 1-833-628-5589

  • Counseling available via phone, video, and in person

Good2Talk - 1-866-925-5454

  • Confidential and anonymous

Here 24/7 - 1-844-437-3247

  • Supports addictions, mental health and crisis services

  • Walk-in options available

Other resources

Download the Regroup Mobile app to your phone to quickly access mental health support information.

MATES, one-on-one peer support program offered by the Waterloo Undergraduate Student Association (WUSA)

  • Online via Microsoft Teams to undergraduate students. To set up an appointment, please contact mates@wusa.ca

Glow Centre

  • Online peer support for the LGBTQ2+ community via Skype to undergraduate students. To set up an appointment, please contact glow@wusa.ca

The Women’s Centre

  • Online peer support via Skype to undergraduate students. To set up an appointment, please contact womenscentre@wusa.ca

Social media abuse help page

  • Advice from the Office of Human Rights, Equity and Inclusion on how to handle this type of abuse.

Grand River Hospital

  • Emergency care for mental health crises, 834 King Street West, Kitchener. Call 519-749-4300 ext. 6880.

Sexual Assault Support Centre

  • 24-hour support line at 519-741-8633 for anyone who has experienced sexual violence. 

Faculty and staff

Training Opportunities on campus

QPR - Question, Persuade and Refer

Training content:

  • How to Question, Persuade and Refer someone who may be having thoughts of suicide
  • How to get help for yourself or learn more about preventing suicide
  • Common causes and warning signs
  • How to get help for someone in crisis

safeTALK

Training content:

  • Move beyond common tendencies to miss, dismiss, or avoid the topic of suicide
  • Identify people with thoughts of suicide
  • Learn simple yet effective TALK steps: Tell, Ask, Listen, and KeepSafe
  • Apply the TALK steps to connect a person with suicide thoughts to life-saving first aid resources

More Feet On The Ground (virtual or self guided online)

Training content:

  • Comprehensive information about common mental health and addiction concerns
  • Overview of signs/symptoms, treatment options, mental health stigma
  • Facts, statistics, and stories of lived experience
  • Campus and community resource information
  • Opportunity to receive a certificate following successful completion of a brief on-line assessment of learning

See Mental health training opportunities for current offerings. 

Questions, comments or concerns? Email health.wellbeing@uwaterloo.ca