Get mental health support when you need it

Concerned about your own or another individual's well-being? Who do I call?

Ensure you and others are safe before intervening.


During office hours
(8:30 a.m. - 4:30 p.m.)

Physical distress - Health Services - 519-888-4096

  • Health Services Building
  • Open for urgent primary care

Emotional distress - Counselling Services - 519-888-4096

  • Needles Hall Expansion, 2nd Floor
  • Phone appointments available

Aggressive behaviour - UW Police - 519-888-4567, ext. 22222

  • Commissary Building

Life-threatening issue - call 911

Non-emergency Waterloo Regional Police Services - 519-653-7700

    Outside of office hours

    UW Police - ext. 22222; 519-888-4567, ext. 22222

    • The only after-hours resource on campus
    • Trained to make an initial assessment of the student
    • Have access to appropriate resources

    Empower Me - 1-844-741-6389

    • Counseling available via phone, video, and in person

    Good2Talk - 1-866-925-5454

    • Confidential and anonymous

    Here 24/7 - 1-844-437-3247

    • Supports addictions, mental health and crisis services

    • Walk-in options available

    Other resources

    Download the WatSafe app to your phone to quickly access mental health support information.

    MATES, one-on-one peer support program offered by the Waterloo Undergraduate Student Association (WUSA)

    • Online via Microsoft Teams to undergraduate students. To set up an appointment, please contact

    Glow Centre

    • Online peer support for the LGBTQ2+ community via Skype to undergraduate students. To set up an appointment, please contact

    The Women’s Centre

    • Online peer support via Skype to undergraduate students. To set up an appointment, please contact

    Social media abuse help page

    • Advice from the Office of Human Rights, Equity and Inclusion on how to handle this type of abuse.

    Grand River Hospital

    • Emergency care for mental health crises, 834 King Street West, Kitchener. Call 519-749-4300 ext. 6880.

    Sexual Assault Support Centre

    • 24-hour support line at 519-741-8633 for anyone who has experienced sexual violence. 

    If you're faculty or staff

    Register with the Employee and Family Assistance Program to receive free support services and workshops, or call 1-800-663-1142.

    Training opportunities on campus

    QPR - Question, Persuade and Refer

    Training content:

    • How to Question, Persuade and Refer someone who may be having thoughts of suicide
    • How to get help for yourself or learn more about preventing suicide
    • Common causes and warning signs
    • How to get help for someone in crisis


    Training content:

    • Move beyond common tendencies to miss, dismiss, or avoid the topic of suicide
    • Identify people with thoughts of suicide
    • Learn simple yet effective TALK steps: Tell, Ask, Listen, and KeepSafe
    • Apply the TALK steps to connect a person with suicide thoughts to life-saving first aid resources

    More Feet On The Ground (virtual or self guided online)

    Training content:

    • Comprehensive information about common mental health and addiction concerns
    • Overview of signs/symptoms, treatment options, mental health stigma
    • Facts, statistics, and stories of lived experience
    • Campus and community resource information
    • Opportunity to receive a certificate following successful completion of a brief on-line assessment of learning

    See Mental health training opportunities for current offerings.