Concerned about your own or another individual's well-being? Who do I call?
Ensure you and others are safe before intervening.
If you are experiencing a life-threatening issue, in an emergency or in crisis call 9-1-1.
During Office Hours (8:30 a.m. to 4:30 p.m.)
Physical distress - Health Services - 519-888-4096
- Health Services Building
- Open for urgent primary care
Emotional distress - Counselling Services - 519-888-4096
- Needles Hall Expansion, 2nd Floor
- Phone appointments available
Aggressive behaviour - Special Constable Service - 519-888-4911 / 519-888-4567, ext. 22222
- Commissary Building
Life-threatening issue - call 911
Non-emergency Waterloo Regional Police Services - 519-653-7700
Outside office hours
Special Constable Service - 519-888-4911; 519-888-4567, ext. 22222
- The only after-hours resource on campus
- Trained to make an initial assessment of the student
- Have access to appropriate resources
Empower Me - 1-833-628-5589
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Counseling available via phone, video, and in person
Good2Talk - 1-866-925-5454
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Confidential and anonymous
Here 24/7 - 1-844-437-3247
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Supports addictions, mental health and crisis services
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Walk-in options available
Other resources
Download the WatSafe app to your phone to quickly access mental health support information.
MATES, one-on-one peer support program offered by the Waterloo Undergraduate Student Association (WUSA)
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Online via Microsoft Teams to undergraduate students. To set up an appointment, please contact mates@wusa.ca
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Online peer support for the LGBTQ2+ community via Skype to undergraduate students. To set up an appointment, please contact glow@wusa.ca
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Online peer support via Skype to undergraduate students. To set up an appointment, please contact womenscentre@wusa.ca
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Advice from the Office of Human Rights, Equity and Inclusion on how to handle this type of abuse.
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Emergency care for mental health crises, 834 King Street West, Kitchener. Call 519-749-4300 ext. 6880.
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24-hour support line at 519-741-8633 for anyone who has experienced sexual violence.
Faculty and staff
Register with the Employee and Family Assistance Program to receive free support services and workshops, or call 1-800-663-1142.
Visit Campus Wellness
Training Opportunities on campus
QPR - Question, Persuade and Refer
Training content:
- How to Question, Persuade and Refer someone who may be having thoughts of suicide
- How to get help for yourself or learn more about preventing suicide
- Common causes and warning signs
- How to get help for someone in crisis
safeTALK
Training content:
- Move beyond common tendencies to miss, dismiss, or avoid the topic of suicide
- Identify people with thoughts of suicide
- Learn simple yet effective TALK steps: Tell, Ask, Listen, and KeepSafe
- Apply the TALK steps to connect a person with suicide thoughts to life-saving first aid resources
More Feet On The Ground (virtual or self guided online)
Training content:
- Comprehensive information about common mental health and addiction concerns
- Overview of signs/symptoms, treatment options, mental health stigma
- Facts, statistics, and stories of lived experience
- Campus and community resource information
- Opportunity to receive a certificate following successful completion of a brief on-line assessment of learning
See Mental health training opportunities for current offerings.