B.C. Matthews Hall (BMH), Third floor
General inquiries email
519-888-4567, ext. 31346
Concerned about your own or another individual's well-being? Who do I call?
Ensure you and others are safe before intervening.
If you are experiencing a life-threatening issue, in an emergency or in crisis call 9-1-1.
During Office Hours (8:30 a.m. to 4:30 p.m.)
Physical distress - Health Services - 519-888-4096
- Health Services Building
- Open for urgent primary care
Emotional distress - Counselling Services - 519-888-4096
- Needles Hall Expansion, 2nd Floor
- Phone appointments available
Aggressive behaviour - Special Constable Service - 519-888-4911 / 519-888-4567, ext. 22222
- Commissary Building
Life-threatening issue - call 911
Non-emergency Waterloo Regional Police Services - 519-653-7700
Outside office hours
Special Constable Service - 519-888-4911; 519-888-4567, ext. 22222
- The only after-hours resource on campus
- Trained to make an initial assessment of the student
- Have access to appropriate resources
Empower Me - 1-833-628-5589
Counseling available via phone, video, and in person
Good2Talk - 1-866-925-5454
Confidential and anonymous
Here 24/7 - 1-844-437-3247
Supports addictions, mental health and crisis services
Walk-in options available
Download the WatSafe app to your phone to quickly access mental health support information.
MATES, one-on-one peer support program offered by the Waterloo Undergraduate Student Association (WUSA)
Online via Microsoft Teams to undergraduate students. To set up an appointment, please contact email@example.com
Online peer support for the LGBTQ2+ community via Skype to undergraduate students. To set up an appointment, please contact firstname.lastname@example.org
Online peer support via Skype to undergraduate students. To set up an appointment, please contact email@example.com
Advice from the Office of Human Rights, Equity and Inclusion on how to handle this type of abuse.
Emergency care for mental health crises, 834 King Street West, Kitchener. Call 519-749-4300 ext. 6880.
24-hour support line at 519-741-8633 for anyone who has experienced sexual violence.
Faculty and staff
Register with the Employee and Family Assistance Program to receive free support services and workshops, or call 1-800-663-1142.
Visit Campus Wellness
Training Opportunities on campus
QPR - Question, Persuade and Refer
- How to Question, Persuade and Refer someone who may be having thoughts of suicide
- How to get help for yourself or learn more about preventing suicide
- Common causes and warning signs
- How to get help for someone in crisis
- Move beyond common tendencies to miss, dismiss, or avoid the topic of suicide
- Identify people with thoughts of suicide
- Learn simple yet effective TALK steps: Tell, Ask, Listen, and KeepSafe
- Apply the TALK steps to connect a person with suicide thoughts to life-saving first aid resources
More Feet On The Ground (virtual or self guided online)
- Comprehensive information about common mental health and addiction concerns
- Overview of signs/symptoms, treatment options, mental health stigma
- Facts, statistics, and stories of lived experience
- Campus and community resource information
- Opportunity to receive a certificate following successful completion of a brief on-line assessment of learning
See Mental health training opportunities for current offerings.
Dean's Advisory Committee on Health and Well-being
Questions, comments or concerns? Email firstname.lastname@example.org