Do you ever shy away from a situation involving conflict? Unsure how best to handle the situation? Worried that the situation will escalate and get out of control? Conflict doesn't always have to be destructive. Conflicts can be opportunities to generate growth and strengthen relationships when approached in the right way.
By the end of this workshop, you will have the ability to:
- Identify and use the five conflict management styles
- Practice the basic principle of conflict management by focusing on the situation or behavior, not on the person
- Apply the Five Whys technique as an effective problem-solving method