Students taking online courses are an important part of the University of Waterloo's community and are welcome to use most of the resources and support services provided.

Urgent Help

If you are in crisis, feel unsafe, or worried you might hurt yourself or others, the Campus Wellness website has a list of contacts, many of which are available 24 hours a day/7 days a week.

Academic advice

Academic Advisors are available to help if you don't understand something, when you need course selection advice and when you have any questions regarding academic life at Waterloo.

AccessAbility Services

AccessAbility Services (AAS) is the University’s centralized office for managing student academic accommodations for all students with a known or unknown disability or disabling condition (permanent, temporary, chronic or episodic). If you require academic accommodations and support for an online course, or a graduate milestone, please register with AAS. Accommodations may include alternate format of course materials, testing accommodations, assistive technology, and learning strategy support. For more information, email AccessAbility Services.

Course selection

First-year and transfer students will find the Undergraduate course selection webpagehelpful in navigating Quest and for enroling in courses. If you're an upper-year student, please refer to the Quest website for details about course selection. Email questions about Quest to quest@uwaterloo.ca

Student Success Office

The Student Success Office (SSO) provides student support for academic and personal success. Academic tools, professional development workshops, international opportunities and more are available to both undergraduate and graduate students. 

Visit their listing of online resources. And first year students who can't attend orientation should review their Out of Province/American Student Orientation day information.

Centre for Career Action

Waterloo's Centre for Career Action aims to help all University of Waterloo students (regular and co-op), alumni, employees, achieve current and future career goals.

They offer a variety of workshops, in-person and virtual appointments to ease the career decision-making process and hone your job search skills.

Campus Wellness

Campus Wellness has professionals in Health Services and Counselling who provide primary medical care and mental health services.

LEARNHelp

LEARN is Waterloo's web-based learning management system. It enables instructors to manage course materials, activities and assessments and to interact easily and efficiently with students outside the physical classroom.

The Waterloo LEARN Support site provides general, as well as role-specific, instruction and information for instructors, teaching assistants and students who need help with LEARN.

Library services

The Waterloo Library has information dedicated to students taking online courses.

A Waterloo WatCard (student ID card) with a barcode is required to access many library services. It provides information on:

If you need help with your library barcode, please contact the library directly.

Quest help

Quest is the Waterloo's Student Information System. Current undergraduate students use it to enrol in courses, change personal contact information, view class schedules, tuition fees, tuition account summaries, tuition tax receipts, financial aid, and student record information. Visit their help page for assistance.

WatCards (Student ID Cards)

The WatCard office is not open while the University is physically closed. New or replacement WatCards wil be not be distributed until we reopen.  If you need a WatCard contact them, and they will do their best to assist you.

The barcode located on the bottom of your WatCard serves as your library barcode, and does not expire when your WatCard does. If you need help with an existing library barcode please contact the library directly.

Writing and communication

The Writing and Communication Centre supports graduate and undergraduate student writing and communication through a variety of services and programs. Additionally, the Writing Centre administers the English Language Proficiency Exam (ELPE), which is a route for students in some faculties to meet the English Language Proficiency Requirement (ELPR).