Some exams and tests at Waterloo are being invigilated using online proctoring this term. Your instructor will advise you if online proctoring is being used in your course. This provides you with the opportunity to write exams online while assuring academic integrity is maintained. To accomplish this the University has enlisted a remote proctoring tool through ProctorU that leverages automation and artificial intelligence (AI) to provide proctoring.

ProctorU allows you to take your exam from a location of your choosing, within a time period specified by your instructor. It monitors you during your exam via your webcam and records the activities on your computer. You should understand that:

  • There is no fee to use the service. If you object to writing your exam with an online proctoring service please contact your instructor.
  • When the exam is activated you will receive detailed instructions on how to create an account with ProctorU and write your exam from your instructor.
  • During the startup process you will be required to show a photo WatCard or government issued photo identification.
  • Please ensure you are in a quiet and private area when you take your exam.
  • Your instructor, TA, or other designated Waterloo staff members may observe your exam session.
  • If you have registered with AccessAbility Services please check with your Accommodation Consultant in advance to see if you need to adjust your academic plan.
  • Your exam will be recorded and the data will be managed according to the University records classification scheme, WatClass, and will be securely destroyed when no longer needed by the University. 
  • ProctorU is a third-party platform and the personal information processed within the system is carried out by ProctorU in accordance with their Terms of Service and Privacy Policy. Waterloo has reviewed this information as well as ProctorU’s security and data management practices.

ProctorU is available 24/7. Please visit and review the ProctorU test-taker resource center if you have questions.

Technical Requirements

TYPE MINIMUM RECOMMENDED
Webcam 640x480 resolution 1280x720 resolution
PC Users Windows Vista Windows 10 (10 S not supported)
Mac Users Mac OS X 10.5 or higher Mac OS x 10.13 High Sierra
Internet Download Speed .768 Mbps 1.5 Mbps
Internet Upload Speed .384 Mbps 1 Mbps
RAM 1024 MB 2 GB
Connectivity Ports 1935, 843, 80, 443, 61613, UDP/TCP 1935, 843, 80, 443, 61613, UDP/TCP

Before you register with ProctorU you should confirm your computer meets the minimum requirements to work with their system.  You will also need:

  • microphone and speakers (not a headset or earbuds)
  • webcam
  • photo WatCard or government issued photo ID
  • access to your course in LEARN
  • the current version of Chrome or Firefox and have downloaded the ProctorU extension for Chrome or Firefox.
  • to review their exam readiness guide

You should expect the startup process with the automated system to take about 10-15 minutes. Technical support is available via chat or phone. This startup time will not affect your exam time. Please feel free to direct any questions to the ProctorU test taker support team via the live chat within your account.

Statutory and Policy Requirements

Under the authority of the University of Waterloo Act, 1972, the University gathers and maintains information used for the purposes of admission, registration, and other fundamental activities related to being a member of the University community and enrolled in a public post-secondary institution located in the province of Ontario, Canada. The information collected and used for online proctoring is related directly to, and needed by, the University for the purpose of administering online exams and maintaining the academic integrity of the exam process. 

Information submitted by students during the online proctoring process is needed to verify identity as well as to ensure that academic integrity is maintained.  That information will be processed in compliance with Ontario’s Freedom of Information and Protection of Privacy Act, the University of Waterloo’s policies (e.g., Policy 46 – Information Management) and guidelines, as well as in accordance with ProctorU’s privacy policy.  Before you begin, please ensure that you have read ProctorU's Privacy Policy.

Questions or Concerns

For questions specific to your exam or online proctoring in relation to your course please speak with your instructor. 

General questions about online proctoring at Waterloo should be emailed to the Centre for Extended Learning. 

Questions about personal information and privacy at the University or about our responsibilities under Freedom of Information and Protection of Privacy legislation should be directed to the Privacy Officer at fippa@uwaterloo.ca. Learn more about Information and Privacy.