Everyone deserves an equal chance to learn and thrive where they live, and everyone in our residence community has a responsibility to support an equitable and welcoming learning and living environment. We deeply value the diverse contributions of Black, Indigenous, racialized and 2SLGBTQ+ students, students with disabilities; and actively commit to develop an inclusive and anti-racist community for all of our students. Prejudice or hate of any kind has no place in our residences. Campus Housing staff are committed to helping you find your space to learn and live in residence. Please contact Campus Housing if you have specific needs, or questions about our residence spaces and communities, or how you can get the supports or accommodations you need to thrive in residence. To learn more please see our Plan of Action: Campus Housing Equity, Diversity, Inclusion and Anti-Racism response.
We understand that you may experience challenges with your room assignment and want a room change. You may be required to meet with a Residence Life Coordinator, engage in mediation and/or register with Accessible Housing if necessary, before a change can be considered. Learn more about room changes.
Considering cancelling your residence contract or withdrawing from residence? We are sorry to see you go. Learn more about our withdrawal and cancellation process.
If you are withdrawing from residence or cancelling your residence contract while remaining academically enrolled at the University, you can find another University of Waterloo student who meets Campus Housing eligibility criteria to replace you in your contract. This releases you from the financial responsibility to pay for your contract. Learn more about how the replacement process works.
If you are withdrawing from residence or cancelling your residence contract based on medical grounds and/or other exceptional circumstances outside of your control, but remaining academically enrolled at the University, an appeal is required to get your residence fees reimbursed. All decisions regarding reimbursement of residence fees will be made by the Residence Fees & Contract Appeals Committee. Financial relief by appeal is not guaranteed. Learn more about our three-step appeal process.