Contact & Hours

On statutory federal and provincial holidays, all campus offices and services close accordingly. 

Have a question, comment, or concern? Please contact us using email or phone with your full name and 8-digit Waterloo ID number and we'll get back to you as soon as possible!

Campus Housing Main Office

Questions about the first-year guarantee, housing contracts or general information reach out to our team!

Monday - Friday, 8:30 a.m. - 4:30 p.m.

Email: housing@uwaterloo.ca

Phone: 519-888-4567, ext. 42679

Office location: Ron Eydt Village (REV) South 110

IT Support ResNet

Phone: 519-888-4567, ext. 44357
Email: helpdesk@uwaterloo.ca
Live chat: Click to start a new live chat session

Front Desk Contacts

Village 1 

519-888-4567, ext. 84086
24 hours a day, 7 days a week

CLOSED: December 19, 2025 at 10 a.m - January 3, 2026 at 8 a.m.

Ron Eydt Village 

519-888-4567, ext. 84448     
24 hours a day, 7 days a week

CLOSED: December 19, 2025 at 10 a.m - January 3, 2026 at 8 a.m.

Mackenzie King Village 

519-888-4567, ext. 36900
8 a.m. - 12 a.m. (midnight) Monday to Friday
12 p.m. (noon) - 12 a.m. (midnight) Saturday and Sunday

CLOSED: December 19, 2025 at 10 a.m - January 3, 2026 at 8 a.m.

UW Place 

519-888-4567, ext. 84040
24 hours a day, 7 days a week

Location of UWP/CMH front desk

CLOSED: December 19, 2025 at 10 a.m. January 3, 2026 at 8 a.m.

Claudette Millar Hall

519-888-4567, ext. 84040
24 hours a day, 7 days a week

Location of UWP/CMH front desk

CLOSED: December 19, 2025 at 10 a.m - January 3, 2026 at 8 a.m.

Columbia Lake Village

519-888-4567, ext. 33837
8 a.m. - 12 a.m. midnight Monday to Friday
12 p.m. noon to 12 midnight Saturday and Sunday 

Location of CLV front desk

WINTER BREAK HOURS:

December 20, 21: 12 p.m. - 8 p.m.

December 22, 23: 8 a.m. - 5 p.m.

CLOSED: December 24 - 28, 30 

OPEN: December 29 and 31 from 9 a.m. - 2 p.m. 

Minota Hagey

There is no office or front desk at Minota Hagey.

Any questions or concerns from Minota Hagey residents should be directed to the:

  • Village 1 front desk in the fall and winter terms 
    • 519-888-4567, ext. 84086
      24 hours a day, 7 days a week

Maintenance contacts

Notice something in your room, unit, or floor that needs to be repaired? 

Contact the maintenance team for your residence building and include your unit number, name, and student ID:

Maintenance can also support requests for changing smoke detector batteries, pest issues, leaks, and more. Please reach out if you experience any issues. 

For urgent issues requiring immediate attention outside of business hours, contact your residence's front desk. 

Personal crisis help

If you are in need of support, please visit our Student Wellness page for detailed information of resources available in residence, on and off campus.  

If you require urgent support, please contact Counselling Services.