Residence Outbreak information

For the most up-to-date information on how we're handling the outbreak in residence please see our Residence Life Processes and Policies page.

Withdrawal and Cancellation

2020/21 Cancellations and Withdrawals

We understand that it may become necessary for students to consider cancelling their contract or withdrawing from residence, especially in light of the ongoing pandemic. In an effort to always put students first, Campus Housing offers a flexible cancellation and withdrawal from residence contracts due to pandemic reasons for the 2020/21 academic year. We encourage students to meet with their community's Residence Life Co-ordinator (RLC) before making a decision to leave residence. The RLC can provide options, resources, and referrals to assist students in their decision-making process. This includes information on how to go through the Accessible Housing process in the case of students that may require an accommodation due to a medical, sensory, physical, environmental, psychological, allergy/dietary restrictions, or mental health conditions.

Undergraduate, exchange, and graduate students living in non-family housing who decide to cancel or withdraw from their residence contract due to pandemic concerns or because they have decided to academically withdraw will be eligible to receive a prorated residence credit. The residence credit is prorated based on when a student has moved out of housing (belongings removed, and keys returned).

Please note the following:

  • Students will remain financially responsible if they decide to leave for reasons outside of “academically withdrawn” or “pandemic concerns” between now and spring 2021.
  • Study permit holders who cancel before arriving on campus, will receive a $500 housing deposit refund to their original payment method since we understand that international travel continues to be impacted by the COVID-19 pandemic. Residence fees will be credited back to their Quest account in full.
  • Canadian citizens and permanent residents who cancel before arriving on campus will not receive the housing deposit refund but are eligible for a one-time $500 rebooking credit if they move into residence in a future academic term in 2021. The credit will be applied to the first term they live with us (example: if they live with us for winter and spring, the credit will only be applied to winter). Residence fees will be credited back to their Quest account less $500 (see administrative fee).
  • All students including study permit holders that cancel or withdraw from residence after moving in will receive a prorated credit for their residence fees and are eligible for a one-time $500 rebooking credit if they move into residence in a future academic term in 2021. The credit will be applied to the first term they live with us (example: if they live with us for winter and spring, the credit will only be applied to winter).
  • Students who cancel their contracts and move out of residence within the last 4 weeks of term will not receive a prorated housing credit.
  • Students cancelling their housing contract must submit the Withdrawal/Cancellation form. Cancellations are processed daily, and students will see the residence and/or deposit credit in Quest within 10 business days of the processed cancellation.

If you wish to cancel your contract or withdraw from residence, please submit a withdrawal/cancellation form

Note: When you pay your $500 residence deposit, it is applied as a credit to your Quest account. The deposit will offset part of your residence fees when you become fees arranged. Except for study permit holders who receive a refund for their residence deposit, students who cancel their contract will see a $500 administrative fee charged to your Quest account. The administrative charge ensures that the non-refundable residence deposit is retained by Campus Housing.

Withdrawal penalties

Our terms and conditions states that students who have accepted their residence contract are held financially responsible for the full length of their contract.

This means if you cancel your contract, you will be required to pay your full residence fees*.  We encourage you to review your specific residence contract for applicable withdrawal fees before submitting your request.

*Not applicable for 2020/21 academic year due to COVID-19.

How to withdraw or cancel your residence contract 

1. Submit the withdrawal/cancellation form and indicate a potential move out date and share why you are leaving residence.

2. Move your belongings out of residence and return your keys to the front desk of your residence community.
Please note that for every day you have your belongings in residence and/or have your residence key, you are financially responsible for residence.

3. Once we receive notification that you have moved out and your keys have been returned, we will process your cancellation or withdrawal using the key drop off date as your official move out date. You will receive an email to your UWaterloo email indicating that your withdrawal/cancellation has been processed.

4. If you would like to seek financial relief for a residence credit, please determine if a contract appeal or replacement is appropriate. 

Students can find relief to this financial responsibility by:

  • Submitting an Appeal
  • Find a contract replacement
  • Academically withdrawing from the University (only available for students for fall 2019 and in future terms) Students that are academically withdrawing will be relieved of their prorated residence fees once Quest status reflects their withdrawn student status.
  • Waterloo Residences is 100% occupied
    If Waterloo Residences reaches 100% occupancy for the term you have withdrawn from, you will be notified by the Housing department.  

Cancellation/Withdrawal Fees and Credits

$500 Administrative FeeWhen a student cancels or withdraws from their residence contract, a $500 administrative fee is applied to their Quest account in addition to any prorated residence fee credits.

Rebooking Credit

The rebooking incentive credit allows students who forfeited their $500 deposit when withdrawing from residence, to receive a one-time credit if they move into residence within the next academic year.