Confirmed Contract Cancellations
Campus Housing residents who choose to cancel their confirmed residence contract may be eligible for financial relief, depending on the reason for cancellation.
Financial Responsibilities
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Under our terms and conditions, all undergraduate, graduate, and Family Housing students who accept a residence contract are financially responsible for the full term; however, if the contract is cancelled, eligibility for financial relief will be reviewed based on the reason for cancellation.
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Students will remain financially responsible if you leave for reasons other than "academically withdrawn, deferred, or graduating".
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We encourage you to review your specific residence contract for applicable withdrawal fees before submitting your request.
Review the following information to understand your financial responsibilities and determine if you qualify for financial relief:
Eligible for financial relief
Students are financially responsible for your contract unless you leave due to academic withdrawal, deferral, or graduation. Any credit is prorated based on when you have completely moved out of Campus Housing (all belongings removed, and keys returned).
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Any academic reason for cancelling a contract must be reflected and verifiable on Quest.
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Students who academically withdraw must be approved by your academic advisor.
Not eligible for financial relief
Students will remain financially responsible if you leave for reasons other than "academically withdrawn, deferred, or graduating." Reasons not eligible for financial relief may include moving off campus, roommate conflicts, or co-op.
If you are not eligible for relief, you may explore other options for financial relief from your contract:
- Find a contract replacement.
- Submit an appeal based on exceptional circumstances or medical grounds.
Campus Housing will assist Family Housing students who remain academically enroled but wish to cancel their contract by first trying to find a replacement through the Family Housing waitlist. More information about our family eligibility criteria can be found in our Family Terms and Conditions.
Financial Responsibilities
Our terms and conditions states that students who have accepted their residence contract are held financially responsible for the full length of your contract.
This means if you cancel your contract, you will be required to pay your full residence fees unless you are eligible for financial relief. We encourage you to review your specific residence contract for applicable withdrawal fees before submitting your request.
Cancellation Fees, Credits and Charges
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Students who cancel the contract will see a $500 administrative fee charged to your Quest account.
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Students who have an offer of admission deferral approved by August 1 are eligible to receive a refund of the residence deposit. Eligible students must submit a Confirmed Contract Cancellation Form prior to this deadline and select ‘deferral’ as the reason to receive the deposit refund back to the original payment method.
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Students with a revoked admission offer are also eligible for a refund of the residence deposit. Students must submit a Confirmed Contract Cancellation Form and select ‘Revoked Admission’ as the reason to receive the deposit refund back to the original payment method.
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The rebooking incentive credit allows students who forfeited their $500 deposit when cancelling their residence contract, to receive a one-time credit if they move into residence within the next year.
How to cancel your confirmed residence contract
Step 1:
Submit the Confirmed Contract Cancellation form and indicate a firm move out date (please select the first day of term if you haven’t moved in yet) and select a reason why you are leaving residence. Please provide additional details for your reason for requesting to cancel on the cancellation form.
Step 2:
Move your belongings out of residence and return your keys to the front desk of your residence community. The fees credit amount is based on the day you move out and return your keys
Step 3:
Once we receive notification that you have moved out and your keys have been returned, we will begin processing your cancellation. If you would like to seek financial relief for residence credit if your reason for cancelling is not eligible, please determine if a contract appeal or replacement is appropriate.
Step 4:
We will process your cancellation based on your eligibility.
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If eligible for financial relief, we will use the key drop off date as your official move out date. You will receive an email to your UWaterloo email indicating that your withdrawal/ cancellation has been processed.
- If the reason you have indicated is not eligible for financial relief, we will contact you via email advising you of your next steps.