Click here for information on how to self-isolate in residence.
Supporting a safe and secure residence community is an important role of the Residence Life team. Residence Life Dons, Team Leaders and Residence Life Coordinators (RLCs) work together with our residents to maintain an environment conducive to learning and community building.
When we are made aware of or observe a possible violation of the residence rules or terms and conditions of the residence contract, Residence Life staff are asked to document the incident or interaction. This documentation is captured primarily to help Residence Life staff follow up with the residents involved to ensure they have the supports they need and to further investigate the incident if necessary. Our documentation also helps Campus Housing understand common challenges with current rules and identify trends of note across the residence communities to inform how we educate our residents every day.
If a resident is documented, they may be invited to a meeting with a Residence Life Staff member to discuss the incident and share their perspective, and they may be issued an outcome. Outcomes may include a sanction or other follow up. It’s important to note that being documented in an incident does not mean you will be in trouble or issued an outcome; often we reach out to residents who are documented to ensure they have access to the resources they need to be successful and provide support if need be.
Residence is a shared living environment, and it is the joint responsibility of all our community members to be informed of and adhere to the rules and expectations that support the ongoing safety, comfort, and reasonable enjoyment of our community.

COVID-19 Self-Isolation in Residence
Please refer to Ontario Public Health for guidance on self-isolation. Detailed information is also available in the Ministry of Health Management of Cases and Contacts of COVID-19 in Ontario document.
- Staying in Your Room: You should remain in your individual bedroom for as much time as possible, except to access the washroom, retrieve food, or minimally to go on walks outdoors.
- If you have roommates, you should be wearing a mask and practice social distancing when you are in the same space as your roommate.
- Accessing Personal Protective Equipment (PPE) and Rapid Antigen Tests (RATs): While supplies last, students can obtain disposable masks, cloth masks, and COVID-19 Rapid Antigen tests at the Front Desk of their building. Students can also purchase PPE through Instacart to be delivered to residence.
- Accessing Food: All students in self-isolation have two options available for accessing food. Students are expected to retrieve food no more than three times daily using one of the options below.
- Contacting Food Services
- If you wish to order food from your residence eatery, please call during operational hours:
- CMH: 519-888-4992
- Village 1: 519-888-4003
- REV: 519-888-4019
- Students are responsible to coordinate a pickup time and residence location over the phone as well as method of payment (meal plan or credit card).
- If you have questions about accessing food, please contact Food Services at foodserv@uwaterloo.ca.
- If you wish to order food from your residence eatery, please call during operational hours:
- External Food Delivery
- You are welcome to order food/groceries using Apps/services such as Uber Eats, Door Dash, Wal-Mart or Instacart.
- It is imperative that when leaving your residence room and accessing building common areas, that you wear a mask and maintain physical distance of at least 2 metres from others at all times.
- You are responsible for the costs of obtaining food.
- Contacting Food Services
- Cleanliness & Hygiene: Practice good hygiene at all times including washing hands, cleaning surfaces, wearing a mask, washing reusable masks, etc.
- Before and after use of the washroom, please clean touch points and any contact areas. This is to ensure cleanliness and hygiene while self-isolating.
Campus Housing is here to support your well-being during this challenging time. If you have any questions or concerns, you are encouraged to access the following resources:
Resources for your reference
- If you need urgent medical attention at any point, please contact 911.
- Additional resources include:
Support for your well-being
- UWaterloo’s Counselling Services
- Empower Me: speak to counsellors by telephone, video-counselling, or e-counselling
- HERE 247: urgent mental health crisis support for Waterloo Region.
If you any questions related to your self-isolation or, if your friends or close contacts who are residents have questions about their wellness regarding COVID-19, encourage them to visit Residence Life Processes and Policies and complete the COVID-19 Self-Assessment tool.
Universal Precautions
