Internet & Technology

Residence Service IT Desk

Residence IT Service Desk

Whether you’re getting set up in residence for the first time or troubleshooting a tech problem, the Residence IT Service Desk is here to help. Send us an email or give us a call. Here are some of the things we can help with: 

  • Wireless problems 
  • Wired internet problems 
  • Virus on your computer 
  • Slow computers 
  • General computer troubleshooting
  • WatIAM account support 
  • LEARN help 
  • Data backups 
  • Technology advice 
  • Duo two-factor authentication (2FA)
 

We’ll try our best to help with any technical problem you may have and find you a solution. Best of all, our service is completely free! 

In addition to computer help, we also sign out, free of charge, the following: 

  • Ethernet Cables
  • Printer Cables
  • Wired Routers
  • USB Wireless Adapters
  • USB Wired Adapters
  • Wireless Bridges
  • Chargers
  • Power Banks
 

Getting started

Contact us

Email & phone 

Email: 
helpdesk@uwaterloo.ca 

Phone: 
519-888-4567, ext. 44357 

In-person 

All physical locations of the IST service desks will be closed until further notice. The desks will continue operating remotely and staff can be reached via phone, email or live chat during regular business hours (Monday - Friday 8:30 a.m. - 8:30 p.m., Saturday - Sunday 12:30 p.m. - 8:30 p.m.).