Internet & Technology

Two students standing looking at a laptop.

Residence IT Service Desk

Whether you’re getting set up in residence for the first time or troubleshooting a tech problem, the Residence IT Service Desk is here to help. Send us an email or give us a call. Here are some of the things we can help with: 

  • Wireless problems 
  • Wired internet problems 
  • Virus on your computer 
  • Slow computers 
  • General computer troubleshooting
  • WatIAM account support 
  • LEARN help 
  • Data backups 
  • Technology advice 
  • Duo two-factor authentication (2FA)
 

We’ll try our best to help with any technical problem you may have and find you a solution. Best of all, our service is completely free! 

In addition to computer help, we also sign out, free of charge, the following: 

  • Ethernet Cables
  • Printer Cables
  • Wired Routers
  • USB Wireless Adapters
  • USB Wired Adapters
  • Wireless Bridges
  • Chargers
  • Power Banks
 

Getting started

Contact us

Email & phone 

Email: 
helpdesk@uwaterloo.ca 

Phone: 
519-888-4567, ext. 44357 

In-person 

All in-person IT support services are temporarily unavailable. IT support will be provided remotely. In-person IT support will resume Thursday, January 27, 2022. Please contact IST Service Desk via phone, email or live chat.