Residence Outbreak information

For the most up-to-date information on how we're handling the outbreak in residence please see our Residence Life Processes and Policies page.

Student Wellness

We are here to support your experience as a university student. Even in the best of times, balancing your academic and personal responsibilities can be challenging and struggling with your mental health or wellness is normal. Remember that you are not alone! The resources below can help you choose the support you need.

Mental Health Resources 

 Personal Crisis Help 

For immediate help, know that there are free, local resources ready to help.  In case of emergency, please reach out to any of the following:  

University of Waterloo Police 
519-888-4911 

Kitchener-Waterloo Sexual Assault Support Centre  
Available 24 hours, 7 days a week 
519-741-8633 

Crisis Clinic at Grand River Hospital  
519-742-3611 

Good2Talk  
1-866-925-5454 or 211 

Counselling Services Mobile Crisis Team 
Available 24 hours, 7 days a week 
519-744-1813 

Telecare Distress Line  
Available 24 hours, 7 days a week 
519-658-5455 

Waterloo Region Sexual Assault Treatment Centre  
519-749-6994 

Kitchener-Waterloo Distress Line  
519-745-1166 

 
 

Safety in Residence 

We know that a significant factor in enjoying your academic and personal university experience is feeling safe where you live.  Our staff is consistently working to update our spaces, policies, and supports with your safety in mind. 

Here is a list of a few things we’re doing to keep you safe: 

  • Residence Safety and Security Infrastructure Advisory Committee (RSSIAC) comprised of members from Housing, the Safety Office, and Campus Police, uses student feedback to improve our spaces. They also conduct biannual safety walks to identify possible safety issues around all our residence buildings. These issues are addressed promptly (e.g., lights that need to be replaced along walkways) 
  • After Hours Maintenance team to inspect and repair our facilities as needed 
  • An annual Crime Prevention Through Environmental Design (CPTED) audit conducted annually 
  • On-call residence staff (such as Front Desk Assistants, Dons, and other student staff) trained to manage crisis situations. Someone is always on call 24/7. 

COVID 19 Updates 

  • Single bedrooms for everyone 
  • 2:1 bathroom sharing ratio where possible 
  • Plexiglass shields in major community hubs and Front Desks 
  • Touchless faucets, toilets, and doors 
  • Foot-operated elevators 
  • More than 250 new hand sanitizer stations 
  • Frequent disinfection of high-touch surfaces and common areas 

Ways that you can help keep our community safe: 

  • Follow latest public health guidelines  
  • Report unsafe conditions in or around our residence buildings to a Housing staff member 
  • Do not prop doors open or allow people into residence if they are not personally known to you. 
  • If you lose your keys, notify your residence Front Desk immediately 
  • Download the WatSAFE app to your personal mobile device for quick and convenient access to campus safety and emergency resources 
  • Download the Campus Check-in tool, which supports contact tracing if a COVID-19 case is identified on campus.