| Actions | Progress Indicators | Anticipated Results |
|---|---|---|
|
Implementing excellent services to support students, including electronic services Implementing a Student Relationship Management Approach for university services |
More students feel supported through university services More Waterloo students feel “a part of the university” |
Waterloo students will more easily access information they need Waterloo students will experience better customer service |
| Identifying, developing and delivering services and programs to optimize student potential |
More Waterloo students will participate in peer support programs Waterloo students will spend more hours in co-curricular activities More Waterloo programs which contribute to leadership skill development will be implemented |
Waterloo students will have a better university experience Waterloo students will develop leadership skills |
| Creating a master plan for use of spaces that ensures social and study space is in place at Waterloo |
A space inventory will be generated More undergraduate and graduate students will report higher satisfaction with work / study space |
Waterloo will have a comprehensive Space Master Plan that identifies collaborative / community-based campus space |