As outlined in the Campus Housing terms and conditions, a residence contract holds a student financially responsible for their residence fees unless the academic offer for a student has been revoked.

All decisions regarding reimbursement of residence fees will be made on behalf of the Residence Fees & Contract Appeals Committee.

Grounds for appeals

In certain circumstances, students may submit an appeal to be released from being financially responsible for their contract. The following are grounds in which a student may submit an appeal to the Residence Fees & Contract Appeals Committee: 

  • Exceptional circumstance, or
  • Academically enrolled but cancelled their residence contract

All other reasons for a residence withdrawal do not have grounds for an appeal and students will be held financially responsible. Students who are academically withdrawing do not need to appeal. Financial relief will be processed once the student’s status changes on Quest

Additionally, all deposits are non-refundable and not subject to an appeal.

*Please note that the appeal process is not applicable to student family contracts. These contracts are governed by the Residential Tenancies Act. Please see your terms and conditions for more information.

The appeal process

Step 1:

Within ten business days of completing the Campus Housing Withdrawal/Cancelation  form, a student must complete a written Notice of Appeal Form , letter of explanation and organize all other supporting documentation. Students must ensure that all their documentation is complete, correct, and legible. Supporting documents in a foreign language must be translated. If the proper documentation is not provided, the appeal will not be considered. 

Step 2:

Step 2: The completed scanned PDF appeal package should be submitted by email to We are not able to accept emails with appeal documents attached as photographs. Typically, students may deliver their appeal documentation to the Student Life Centre Department of Housing and Residence Office (SLC 0134).* Since our physical Office is closed due to the pandemic, we would like all submission packages emailed to

Step 3:

The Residence Fees & Contract Appeals Committee meets twice a term; every second and fourth month. Students will be contacted once a decision has been made. An appeal can only be submitted once, and all decisions are final. If you have been granted relief from your contract, you will receive a credit minus a $500 administration fee. Learn more about the administration fee.


Note: If your appeal is approved and you decide to return to Campus Housing in the future, we want to support your transition. Please contact us once you have confirmed your contract and we will provide you with a $500 credit to off-set your administration fee. Learn more about the rebooking credit incentive. 

Important dates

If you would like your appeal to be heard at a meeting, submit your appeal documents by 9 a.m. on the following dates:

Fall 2020 - Spring 2021 and Fall 2021 - Spring 2022

No appeal is required if you are leaving for reasons related to the pandemic or if you are transferring or withdrawing from the University.

If you are breaking your residence contract for reasons other than the pandemic or transferring/withdrawing from the University, you must submit an appeal. The appeals committee will be meeting on a limited basis due to the pandemic. If you are unsure if your reason for breaking your contract requires an appeal, please contact us at

If you would like your appeal to be heard at a meeting, submit your appeal documents by 9 a.m. on the following dates: 

Appeal Submission Deadline Appeals Committee Meeting
Monday, October 18, 2021 Week of October 25, 2021
Monday, November 22, 2021 Week of  November 29, 2021
Monday, February 14, 2022 Week of February 21, 2022
Spring 2022/Fall 2022 Appeals
Appeal Submission Deadline Appeals Committee Meeting
Monday, January 11, 2021 Week of January 18, 2021
Monday, July 26, 2021  Week of August 2, 2021 
Monday, November 22, 2021  Week of November 29, 2021
Monday, February 14, 2022  Week of February 21, 2022
Monday, July 25, 2022  Week of August 1, 2022
Monday, November 21, 2022  Week of November 28, 2022 

Information for appeals for the fall 2022 – spring 2023 academic year will be announced prior to the start of the fall 2022 term.  
The opportunity to submit an appeal expires at the end of every academic year. The deadline to submit appeals for the 2019/2020 academic year has passed. The Committee will not consider any additional appeals for the 2019/2020 academic year.

Frequently asked questions