Waterloo Residences acknowledge that we live and work on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. The University of Waterloo is situated on the Haldimand Tract, the land promised to the Six Nations that includes six miles on each side of the Grand River.
2020/21 Cancellations and Withdrawals
We understand that it may become necessary for students to consider cancelling their contract or withdrawing from residence, especially in light of the ongoing pandemic. In an effort to always put students first, Campus Housing offers a flexible cancellation and withdrawal from residence contracts due to pandemic reasons for the 2020/21 academic year. We encourage students to meet with their community's Residence Life Co-ordinator (RLC) before making a decision to leave residence. The RLC can provide options, resources, and referrals to assist students in their decision-making process. This includes information on how to go through the Accessible Housing process in the case of students that may require an accommodation due to a medical, sensory, physical, environmental, psychological, allergy/dietary restrictions, or mental health conditions.
Undergraduate, exchange, and graduate students living in non-family housing who decide to cancel or withdraw from their residence contract due to pandemic concerns or because they have decided to academically withdraw will be eligible to receive a prorated residence credit. The residence credit is prorated based on when a student has moved out of housing (belongings removed and keys returned).
Please note the following:
- Students will remain financially responsible if they decide to leave for reasons outside of “academically withdrawn” or “pandemic concerns” between now and spring 2021.
- Students on study permits will receive a $500 housing deposit credit as a refund of their initial residence deposit, since we understand that international travel continues to be impacted by the COVID-19 pandemic.
- Canadian citizens and permanent residents will not receive the housing deposit credit but are eligible for a one-time $500 rebooking credit if they move into residence in a future term in 2021. The credit will be applied to the first term they live with us (example: if they live with us for winter and spring, the credit will only be applied to winter).
- Students who cancel their contracts and move out of residence within the last 4 weeks of term will not receive a prorated housing credit.
- Students cancelling their housing contract must submit the Withdrawal/Cancellation form. Cancellations are processed daily and students will see the residence and/or deposit credit in Quest within 10 business days of the processed cancellation.
If you wish to cancel your contract or withdraw from residence, please submit a withdrawal/cancellation form.
This means—should you choose to cancel your contract—you will be required to pay your full residence fees*. We encourage you to review your specific residence contract for applicable withdrawal fees before submitting your request.
How to withdraw or cancel your residence contract
1. Submit the withdrawal/cancellation form and indicate a potential move out date and share why you are leaving residence.
2. Move your belongings out of residence and return your keys to the front desk of your residence community.
Please note that for every day you have your belongings in residence and/or have your residence key, you are financially responsible for residence.
3. Once we receive notification that you have moved out and your keys have been returned, we will process your cancellation or withdrawal using the key drop off date as your official move out date. You will receive an email to your UWaterloo email indicating that your withdrawal/cancellation has been processed.
4. If you would like to seek financial relief for a residence credit, please determine if a contract appeal or replacement is appropriate.
Students can find relief to this financial responsibility by:
- Submitting an Appeal
- Find a contract replacement
- Academically withdrawing from the University (only available for students for fall 2019 and in future terms) Students that are academically withdrawing will be relieved of their prorated residence fees once Quest status reflects their withdrawn student status.
- Waterloo Residences is 100% occupied
If Waterloo Residences reaches 100% occupancy for the term you have withdrawn from, you will be notified by the Housing department.
The rebooking incentive credit allows students who forfeited their $500 deposit when withdrawing from residence, to receive a one-time credit if they move into residence within the next academic year.
I cancelled my contract. Can I get a deposit refund?
At this time, study permit holders who cancel their residence contract will receive a refund of their $500 residence deposit. If you are a Canadian citizen or Permanent Resident, your $500 deposit remains non-refundable. However, you may be eligible to receive a $500 rebooking credit to your Quest account if you decide to live with us within the next academic year.
This means that, if you cancel a residence contract anytime during the 2020-2021 academic year (fall 2020, winter 2021, or spring 2021), you can receive a $500 credit to your Quest account if you apply, accept, and move into residence in any term before the end of the 2021-2022 academic year (up to spring 2022). This is a one-time credit that will only be applied to the term you move in.
Who is eligible for the rebooking credit?
Students who cancelled their residence contract or withdrew from residence and forfeited their residence deposit are eligible to receive a rebooking credit if they move into residence within the next academic year. The credit is available to undergraduate and single graduate students. Families are not eligible.
How do I request a rebooking credit?
Rebooking credits will be applied to your Quest account once you move into residence and we confirm your eligibility. The credit will automatically be applied about six weeks from the start of term. You do not need to contact us to request your credit.
When will I receive my rebooking credit?
The rebooking credit will be applied to your Quest account about six weeks into the term. If you are determined to be eligible, you will receive a confirmation email, and your credit will be applied to your Quest account within 10 business days of the confirmation date.
Can I receive my rebooking credit as cash or in my bank account?
No. All rebooking credits will be applied to your student Quest account. Please note that if you have an outstanding balance on your account, the credit may be automatically applied to offset that balance. Questions about using Quest credits should be directed to Student Financial Services.