EFAP Provider Homewood Health launches new service suite

Friday, May 27, 2022

A message from Human Resources:


Homewood Health, the Employee and Family Assistance Program (EFAP) provider for the University of Waterloo, has launched Pathfinder, its new digital platform. Pathfinder is an enhanced, future forward online experience that aligns your reason for accessing the program, the severity of your concern, level of risk and your care preferences to offer you the right service or resource at the right time that can be accessed 24/7/365. Pathfinder develops a curated care path and service recommendations based on your individual needs and preferences. 

The Pathfinder Suite features:

  • My Dashboard – It is a place to start new Pathfinder journeys, access specific resources, check-in on counselling appointments, or simply browse Homeweb.ca.
  • Homewood PulseCheck – tell Homewood Health how you are doing using a simple slider. This information is used to track how you are feeling over time. You also receive resource recommendations tailored to your responses.

  • Homewood Pathfinder Journeys – You are led through triage, assessment, and service offerings based entirely on your unique needs and preferences. Simply put, tell Homewood Health what is going on, and they will recommend a primary service or resource for you, alongside a number of secondary resources.

  • Clinically validated screeners and online booking - Validated screeners for depression, anxiety, and trauma, as well as for other presenting issues are used to triage so booking a professional is smooth and fast. You always have access to professional intake consultants 24/7.

  • MeetNow – When appropriate, qualified professional support may be available instantly through the online MeetNow capability where you have access to a Homewood professional for a single session if it works for you. There is no booking and no waiting. If you prefer, you can schedule a session for a later and more convenient time.

As of May 26, 2022, employees will access Homewood Pathfinder by either logging in with their existing Homeweb account or creating an account on Homeweb.ca using the invitation code for the University of Waterloo. The invitation code is: UAL823. When creating an account, Homewood will ask you to provide the following:

  • First and last name 
  • Date of birth 
  • Email address 
  • Password 
  • Your Organization – University of Waterloo 
  • Your invitation code - UAL823 

Homewood Pathfinder allows you to access optimal care based on your unique needs and preferences using new, intuitive functionality and design with proprietary algorithms to create Canada’s best in class experience supported by 40 years of EFAP experience and over 140 years of mental health leadership and expertise.

These services are offered at no cost to you and your eligible dependants and is completely confidential. Explore how to access Pathfinder and learn more about its features.