Core Development: Engaging Community through Service and Communication


Wednesday, March 6, 2024 10:00 AM (EST) - 11:30 AM (EST)

Workshop Overview:

Communication plays a vital role in providing engaging, exceptional service on campus. This workshop explores the University’s Service Promise and how employees are integrating it into their daily service interactions with students, colleagues and stakeholders. We will explore our role as well as the University’s in how the exchange of information and communication flows and develop the mindset required to advance a culture of exceptional service. 

This workshop includes a short breakout room experience to complete a small group activity. 

Learning Outcomes: 

  • Understand the University of Waterloo’s Service Promise  

  • Apply the values of the service promise to our communications approach 

  • Identify our role as a brand ambassador of the University of Waterloo 

  • Set our own action step to apply what we’ve learned 

  • Awareness of the University of Waterloo’s communications channels 


Pre-workshop self-directed learning (20-30 min) will be shared 2-3 days in advance of the workshop via a calendar invitation.  

Intended Audience: 

All UWaterloo employees. New employees are encouraged to take the Core Development series of workshops within their first 18 months. 

Workshop Format: 

Virtually facilitated online synchronous workshop 


  • Pre-workshop self-directed learning (20-30 min) 

  • Virtually Facilitated Workshop (90min)  

  • Post-Session Goal and Feedback (15min) 


Laura Maple - Learning and Development Specialist – Employee Development 


MS Teams (Virtual)