Understanding Conflict


Wednesday, May 15, 2024 | 1:30 PM (EDT) - 3:30 PM (EDT)

Workshop Overview:

When we experience perceived opposing goals, viewpoints, or interests with others around us, we stall in our ability to solve problems. Understanding what conflict is and how it shows up in our lives is an important first step in resolving it. In this workshop, you will complete the Thomas-Kilmann Conflict Model Instrument to gain insight into five different conflict-handling behaviours, and whether you might be overusing or underusing one or more of them. Based on a mix of individual reflection, small and large group discussion, we will explore what conflict is, how it appears at work, and introduce strategies and tools to begin addressing it productively. 

Learning Outcomes: 

  • Introduce types of conflict.  

  • Explore individual responses to conflict.  

  • Introduce the Thomas-Kilmann Conflict Mode Instrument.  

  • Identify individual conflict-handling styles. 

  • Describe different conflict-handling styles. 

  • Introduce conflict management tools and strategies. 



Intended Audience: 

All UWaterloo Employees 

Workshop Format: 



2 hours


Laura Maple - Learning and Development Specialist - Employee Development


EC1-1004 OHD Training Room