Requesting a Record of Employment (ROE)

A Record of Employment provides information on employment history and is used by Service Canada to determine whether a person is eligible to receive employment insurance (EI) benefits, what the benefit amount will be and for how long the benefit will be paid.

When a termination or leave is processed in Workday, an ROE is created and submitted to Service Canada within three business days following the payment of the employee’s final pay. 

Employees who have not terminated or gone on leave can also request an ROE by emailing The following information must be included in the request:

  • Your first and last name
  • Employee ID number
  • Your department
  • Your home phone number
  • Your last day of work

All ROEs are submitted to Service Canada electronically. If you would like a paper copy mailed to your home address, please also indicate this in your email request. You can access your ROE online through your My Service Canada Account generally on the same day it is issued.

Please note that you can begin your application for EI benefits through Service Canada prior to receiving your ROE.

Applying for Employment Insurance benefits