Employee & family assistance program

Family out in the park

As part of the Employee Assistance Program (Policy 67), University of Waterloo employees and their dependent family members have a range of health and wellness services under the Employee and Family Assistance Program (EFAP), provided by Homewood Health Inc.™. The program is a complement to the current benefits program, at no additional cost to employees.

Homewood Health offers short-term, confidential counselling that includes face-to-face (flexible hours), telephone or online sessions for a variety of reasons. The program also includes Life Smart Coaching and other online services. 

Please be assured that the program is confidential. Your private information, including whether you or your dependants have accessed the program, is never shared with family members or the University. Find out more about Homewood Health's services.

If this is an emergency, or if you or someone you know is in immediate danger, please call 911 or go to your nearest hospital or emergency department.

Homewood Pathfinder Online Service

As of May 26, 2022, we are delighted to announce that the University of Waterloo Employee and Family Assistance Program (EFAP) from Homewood Health will include new and improved on-line service, Pathfinder. Learn more.

Homewood Health services

Learn more about the various support and services that Homewood Health, our EFAP provider, can provide to our employees and their dependants. 



    Contact Homewood Health directly by phone or through their website 24 hours a day, 7 days a week, and 365 days of the year. You will be asked a series of questions to confirm your eligibility for the program and to enable aggregate statistical reporting. Instant support is always available over the phone.

    In an emergency, consultation can be arranged within hours. Homewood Health's online resources are also available after registering for a username and password on their website.

    1.800.663.1142 (English)
    1.866.398.9505 (French)
    1.888.384.1152 (TTY)
    604-689-1717 International (call collect)

    Notice of Privacy Incident Affecting our Employee and Family Assistance Program Services - January 2022