Data breach at EFAP provider Homewood Health

Monday, January 31, 2022

A message from Marilyn Thompson, Associate Provost, Human Resources.

The University of Waterloo has been informed of a data breach incident at the institution’s Employee and Family Assistance Program (EFAP) provider Homewood Health. The personal information of some employees and/or their family members who accessed this service from September 2016 to July 23, 2021 may have been disclosed to unauthorized third parties during this incident. The University is not aware of the identities of the individuals who may have been affected by this breach since Homewood Health only reports anonymous statistics with the University.

Homewood Health has published a statement on this incident and provided direction for those who may have been affected. We encourage staff or family members who have personally accessed the service between September 2016 and July 23, 2021 to contact Homewood Health by calling their confidential inquiry line at 1-833-787-2862 or by submitting an inquiry using their online form to see if you were potentially affected.

Please contact if you have any questions about this message.