Individual Appointments

Person on a video call

COVID-19 Update: Counselling Services is currently providing services in-person, by phone and video during the following hours: 

  • Monday to Friday from 8:30 a.m. - 4:30 p.m.
  • Tuesday and Wednesday from 4:30 p.m. - 7:30 p.m. for pre-booked appointments

To book an appointment please call 519-888-4096

If you are out of the province, please seek care where you are or contact EmpowerME. To access Empower Me, create an account on the Dialogue mobile app or on the web at If you’ve been receiving care from us and are having difficulty finding care in another province or country, please contact us to discuss your options and next steps.

What to expect at Counselling Services

Counselling Services and individual appointments are available at no charge to registered University of Waterloo students in classes or on co-op terms. 

During your 50-minute appointment, you and your counsellor will work together to determine the best approach for you. This could include cognitive-behavioural therapy, mindfulness exercises, and many other approaches that will be tailored for your situation. You and your counsellor will determine the next steps at the end of your appointment.

Finding a counsellor who is the right fit may take more than one try.  If you have specific needs, or would like to request a counsellor with lived experience or identity (e.g., 2SLGBTQIA+, Black, and others) please discuss this our Intake Specialists. 

Virtual Appointment Information